A big pallet load of heavy boxes of floor tiles arrived in a removal van driven by a young lad who was supposed to only drop them off at the roadside. That alone would have been a disappointment. But the tiles were on a broken pallet so when he tried to get his pallet-mover under it one end of the pallet had to be lifted manually. 'Would you mind coming on-board and lifting the end of this pallet?' he said. 'I'm not supposed to lift heavy things' I said, but he was on his own and there was nothing else to be done. He managed to move it on the pallet-lifter towards the tail-lift, but because of the weight he couldn't stop it running away and crash, about three quarters of the heavy boxes spilled onto the middle of the road. Together we lifted those few boxes still on the van over to the pavement but he was under time pressure so had to drive away. I was left with over an hour's work slowly and carefully (my poor back!) carrying these heavy boxes into the house. Total disaster, not the van guy's fault, just a totally shabby delivery service - wrong vehicle (no hi-ab), broken pallet, only one delivery driver, too much time pressure. The fault lies with Best4flooring for no doubt using the cheapest delivery service they could find.