Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 6,167 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 6,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 31st July 2026

Leah

Best4Flooring 5 star review on 26th July 2026

Helen

Best4Flooring 5 star review on 25th July 2026

Melissa

Best4Flooring 5 star review on 12th July 2026

Neil

1564

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks for the vinyl sample that was sent out it vas very quick delivery, unfortunately you advertised it as 2.5 mm thickness but it was only 1.9, It wasn’t as described”

Helpful Report

Posted 4 weeks ago

Hi Keith Thank you for your feedback. Just to clarify, the sample you received is the Tangier 07 flooring. This is a 2mm thick product, as stated on our website. There are other products in the Tangier range that are thicker, such as the Tangier 03; however, this item is advertised as 2mm. If you have any further questions or would like help choosing an alternative, we’re always happy to help Kindest Regards Best4Flooring

Posted 3 weeks ago

“Ref order 1000393509 Received your email which suggest that we have had delievery of or order. WE HAVE NOT RECEIVED OUR FLOORING. will you please let me know Why? Regards Ian Ellis”

Helpful Report

Posted 1 month ago

Hi Ian Thank you for your review. Our deliveries team has reached out to you by email regarding your order. As per the order confirmation, the delivery date selected at checkout is 30th June, which is tomorrow’s date. The delivery is an all-day service between 8:00 a.m. and 7:00 p.m. tracking details have been provided which will provide an ETA on the day Please be advised that while 99% of all deliveries proceed without issue, we cannot 100% guarantee deliveries due to factors outside our control such as adverse weather conditions, courier staff shortages, or motorway accidents, which can delay delivery. Please see our delivery FAQ's for any information you may need to know to prepare for your delivery. If you need any help with your delivery, please email deliveries@best4flooring.co.uk who are happy to assist Kindest Regards Best4Flooring

Posted 1 month ago

“I had problems ordering and contacted your support team where I spoke to Michelle. She is a great asset to your team, professional, friendly and so patient. We managed to find out what I was doing wrong so that I could finally place my order. The flooring was delivered very quickly and the driver was great and made sure that the roll was safely tucked away. My fitter couldn't do the work for about a week and when he unrolled the vinyl found that there were significant marks down one side. Fortunately the fitter managed to hide the marks under some fittings. The vinyl itself is good quality and a great deal for the price. But those marks must have been visible when it was being packaged. The staff I have dealt with have been marvellous but you need to look at your quality control systems”

Helpful Report

Posted 1 month ago

“Happy with the product and the price. A good selection on the website. Disappointing that it did not arrive on the day we were told it would. And we were not told in advance that delivery was delayed. There was a slight tear but it did not affect the use so there was no need to complain.”

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Posted 2 months ago

“The samples arrived promptly. Your pricing is very competitive and I really liked couple of patterns. However, I need something more robust. Something I won't be able to rip up with my own hands. I'm going to keep looking.”

Helpful Report

Posted 2 months ago

Hi Agnieszka Thank you for your feedback. We’re really pleased to hear the samples arrived promptly and that you found some patterns you liked, as well as our pricing competitive. We understand you’re looking for something more robust, and that strength and durability are important for your space. Cushioned sheet vinyl is designed to provide comfort underfoot and flexibility, which means that if sufficient force is applied to a loose piece, it can be torn. However, when correctly installed onto a hard, smooth subfloor, it is fully supported and performs as intended under normal household use. If you require a vinyl flooring that offers greater resistance to tearing during handling or where higher durability is a priority, a felt-backed vinyl may be a more suitable option due to its reinforced construction. Thanks again for taking the time to try our samples, and we hope we can help you find the right flooring in future. Kindest Regards Best4Flooring

Posted 1 month ago

“Ordered samples. Request for a review of their service arrived before the samples. Still waiting for the samples to arrive so unable to give a review of products ordered as they haven't arrived yet, a week after ordering. Shame.”

Helpful Report

Posted 3 months ago

Hi Annie Thank you for your feedback, and we’re sorry for the delay you’ve experienced. We understand how frustrating it is to be asked for a review before your samples have arrived, and we apologise for the timing of that request. We also regret that your order has not yet reached you within the expected timeframe. Samples sent via Royal Mail, and normally delivery only takes a couple of days. However, delays can occasionally occur. The tracking details provided by Royal Mail update to show when samples have been delivered. Since they are not showing as delivered in your case, it is possible they have been lost in the postal system. Please accept my sincere apologies for any inconvenience caused. I have requested that the samples be sent again. Kind Regards Best4Flooring

Posted 3 months ago

“We were very happy with the vinyl flooring and price. The company should choose a different delivery firm instead of UPS, who are terrible. Our order sat in Tamworth depot for days on end. We ordered on the 29th March and it arrived on the 7th April.”

Helpful Report

Posted 3 months ago

“Flooring I bought. Damage isn’t easy to photo on patterned side, however the indentations are clear on the underside through the pattern plus the gouge and full tear on the packaging matches. This damage happened in transit because the roll isn’t protected enough. I’d have rolled it pattern inside and a layer of cardboard or end of line vinyl. The flooring itself is fab but the stress and disappoint and rubbish communication has put me off. As a landlord I would have bought far more but no not after the DX experience.”

Helpful Report

Posted 3 months ago

“I’m still waiting for my samples but that might just be Royal Mail’s fault!”

Helpful Report

Posted 4 months ago

Good Morning Jan Thank you for leaving the review We have checked the tracking information provided and Royal Mail has confirmed the sample was delivered on the 27th February. I have asked a member of our sales team to reach out to you for further information Kind Regards Best4Flooring

Posted 4 months ago

“I bought ten boxes of vinyl flooring in March this year. It was delivered promptly and carefully to my garage and is exactly as expected. The kitchen looks great. I ordered another 6 boxes to continue the flooring through the rest of the ground floor. It arrived on time but the courier dumped it outside my front door and ignored me when I asked if it could go in the garage. I carried it box, by box , into the house. Unfortunately when the fitter opened one of the boxes I had accidently ordered the exactsame flooring but in the wrong colour ( I had used the wrong code ). I accept this is entirely my fault but suggest that the website could make it clear that many of the choices have the same name and look the same, but have different code numbers for slightly different colours. I spoke to an agent asking if I could swap the order for the correct colour- the lady was very pleasant and said she would call me back when she had spoken to the manager. I didnt reeive a call so called back the next day and she said theycopuldnt swap the order- I would have to make a new order and return any unopened boxes by courier and ther would also be a cost for "re-stocking" and they would not accept the opened box. As the boxes are pre perforated, I assume to enable easy access to contents, most of the 5 unopened boxes had started to split open down the sides - hardly surprising when they had been thrown down outside my door, moved into the garage and then moved into the house. The cost of the courier plus an unknown charge for "restocking" and the possibility that the split boxes would be refused mean I am not returning the order- I cant use it so I guess it will go to landfill! The flooring itself is great and I have no problem with paying for the return of the incorrect order but I dont understand why there isn't a return/ exchange system in place using the delivery courier to return the incorrect order.”

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Posted 8 months ago

“Best4flooring very efficient and good value for vinyl. The delivery was late two days because the delivery company didn't communicate with us. All in all it was sorted due to a scanning issue. Happy with the vinyl”

Helpful Report

Posted 8 months ago

“Hi Costumer Service, I would be willing to wait till all the packs on delivery order 1000338471 are in stock. We have now had to re-schedule our fitter due to this. For our inconvenience would you be willing to put in a free cleaning kit & can you give us a delivery date for our new order. Hope to hear back ASAP so we can re-schedule our fitter. Regards Kelly Rourke.”

Helpful Report

Posted 1 year ago

Hi Kelly Thank you for leaving a review and reaching out to us The flooring you have ordered is placed to order with the supplier , unfortunately the order has been delayed due to a delay in receiving the goods from the supplier. Flooring that has to be ordered in will normally display a from date on the website,this is because we are unable to 100% guarantee any unexpected delays when receiving stock from the supplier. We also recommend in case there is a delay that you do not book a fitter until the flooring is received and inspected . We do apologise for any inconvenience that the delay has caused. I can see that the sales team have been in contact with you and arranged a free cleaning kit as requested. Please do not hesitate to contact our sales team again of there is anything else that you need or we can help you with Kindest Regards Best4Flooring

Posted 1 year ago

“We've ordered a free sample nearly a week ago and still waiting. What more can I say 🤷”

Helpful Report

Posted 1 year ago

Hi Justin Thank you for taking time to leave a review We are sorry to hear that you samples haven't been received. The samples are sent via Royal Mail and usually take a couple of days to come through the longest should be a week. We have asked the samples team to raise the samples again. Please do not hesitate to contact our sales team who will be happy to help if there are further problems with your samples Kindest Regards Best4Flooring

Posted 1 year ago

“The sample piece did not match the colouring of the larger flooring sent however as the contractor had already installed this prior to us checking the item, there was no recourse from our part. Quality of the flooring was great but would recommend colour matching the sample to the actual piece”

Helpful Report

Posted 1 year ago

Hi Prash Thank you for taking time to leave a review your feedback is very important to us. We are sorry to hear that your order did not match the sample. Vinyl flooring can have a slight shade variation from roll to roll however it is not normal for it not to match. We are however delighted that you were happy with the quality. If you would like to discuss this further our sales team are happy to look into any questions or issues you may have. Kindest Regards Best4Flooring

Posted 1 year ago

“Arrived promptly. Quality vinyl. My only issue is my own fault which is that I didn't request a sample first. One vinyl was very different from the picture on line. I therefore would be more likely to use a local store where I can see the flooring.”

Helpful Report

Posted 1 year ago

Hi Peter Thank you for taking time to leave a review your feedback is very important to us We are sorry to hear that your were disappointed with the flooring. Website images are included to represent how the product might look in a particular setting but there are so many factors that change how that same flooring might look in your home. A website image can appear completely different on one device/computer screen to another. The lighting on the lifestyle photo could be artificial lighting from a studio or it could be natural lighting from an actual installation We do our best to provide great images and our customers send in lovely snaps to help you choose too, but sending off for a sample means you get to feel the texture, examine the quality and colour match against the rest of your decor and colour scheme. Our sales team are happy to discuss this with yo or If there is anything they help you with Kind Regards Best4Floorig

Posted 1 year ago

“Haven't opened it yet due to having a flood in the bathroom.will give a review when it's down.”

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Posted 1 year ago

“I don't know we haven't had it laid yet.”

Helpful Report

Posted 1 year ago

“all good but let down badly by delivery cannot recommend”

Helpful Report

Posted 1 year ago

“I’m sure that this is maybe out of your hands, but after delivery update to 1st Oct, time “by end of day”, I was informed of delay, so having waited in all day I was told (after 6pm) it would be the following day. Once again it said by end of day. Again no delivery. The following day delivery was advised as between 10 and 2pm. It arrived around 3pm. I spent 2 and a half days waiting in for my goods, and for that I paid just under £15 postage. (The item was only around £20). It may be the issue was with UPS, but they are your chosen carriers and I feel it was very poor service from them.”

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Posted 1 year ago

“The sample was a decent size, the quality of the laminate was very good and just what I was looking for. Even offered a 5% discount. However didn’t go through with purchase and I only needed two boxes (for a small area in the house) and the total was ~£50 and they wanted £30 delivery charge on top. I ended up going to a local homebase and paid ~£55 for something very similar. That said, if I want a larger amount in the future then I will definitely consider this company.”

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Posted 1 year ago

Best4Flooring is rated 4.8 based on 6,167 reviews