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Best4Flooring Reviews

4.8 Rating 5,122 Reviews

96 %

of reviewers recommend Best4Flooring

Company Reviews

Product Reviews

4.8

Based on 5,122 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 21st April 2024

Best4Flooring 5 star review on 21st April 2024

Best4Flooring 5 star review on 20th April 2024

Best4Flooring 5 star review on 17th April 2024

Best4Flooring 5 star review on 16th April 2024

Best4Flooring 5 star review on 15th April 2024

Best4Flooring 5 star review on 14th April 2024

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t put flooring down yet but seems good quality so happy with it. But if you keep using DX as the delivery service you’re going to lose customers, I was going to buy Lino for the kitchen too from your company but will be going elsewhere now so that I don’t have to deal with DX again. Paid for quicker delivery and it took a week with a lot of being messed around so not happy”

Posted 2 days ago

“Ordered sample tiles which were delivered promptly. Unfortunately, when we tried to order only 2m square of tiles there was insufficient stock. Wouldn’t have ordered the sample if we’d known that.”

Posted 2 months ago

“Ocean painted wood vinyl flooring was ripping like tissue paper my fitter said worse one he has ever laid, the company and delivery was fantastic and I loved the design which went well with my kitchen. The bathroom vinyl we did not have a problem with at all but a different pattern, thank you”

Posted 4 months ago

“Cock- up with samples. Asked for 3 sheet vinyl samples. Got 3 but 2 were same. Sent email but haven't had missinf sample yet.”

Posted 6 months ago

“Ordered the same manufacturer part number as previous and a different item arrived, meaning I had to pay the £50 return shipping after paying the £80 to have the item shipped too me!”

Posted 6 months ago

“I received my vinyl floor sample quickly and it’s lovely - and received a 5% discount with the letter, which is additionally great. But when I went to check out, the delivery alone was going to be £20 just for a bit of vinyl flooring - half the price of the flooring I was ordering. I was only ordering enough to cover a relatively small hallway (4m x 1m) so because of the delivery cost I haven’t continued with my purchase, which is a real shame as it is lovely flooring, but I can’t justify that amount just to get it delivered. If I were ordering solid flooring to cover a good couple of rooms then that sort of cost would be more understandable.”

Posted 8 months ago

“Why oh why do you have such a poor choice for those of us who don't want grey flooring!”

Posted 9 months ago

“Nice product but poor delivery, presumably the product was damaged in transit. Puncture holes through the middle. Thrown in the skip and a new product bought locally as the fitter was waiting. No customer service available on the bank holiday. Real shame as the product was good.”

Posted 11 months ago

Hi Rob, Apologies you couldn't get in touch with anybody over the bank holiday weekend. Did you manage to take any pictures of the damage at all? If so, please send them to enquiries@best4flooring.co.uk and we can try and get this resolved for you.

Posted 11 months ago

“Only ordered samples. They were good abd arrived quickly.”

Posted 1 year ago

“The flooring is very good quality but the courier service is not so good. Several tears in the roll and I was fortunate that I had extra in length and width or I would have had to return the roll”

Posted 1 year ago

“Great patterns. The one I ordered perfect quality! No issues at all, professional found this a breeze to lay. But one was damaged along the edge, also a wee rip in the middle which isn’t noticeable as covered by our dining table. The professional who laid this wasn’t overly happy with laying it as it was terrible quality but did it anyway, took him a lot longer then it should have! Overal not super happy with the rips but needed the flooring and luckily there was enough left on the roll to cut that bit off.”

Posted 1 year ago

HI Natalie, I do apologise your flooring was damaged in transit. Did you pick this up with our sales team at all? They will be happy to resolve this for you. Kind regards, Best4Flooring

Posted 1 year ago

“The samples provided were a great size. Didn't follow through with a purchase, even although the cost of the flooring was the best, the £50 delivery charge for Scottish Highlands was an eye waterer.”

Posted 1 year ago

“We never purchased from them, but visited the branch for advice and the service given was first class”

Posted 1 year ago

“Need to speed up delivery”

Posted 1 year ago

“product looks good so far but you courier service let you down, didn't delivery when they said they would and unable to speak to a human on the phone to fix the problem”

Posted 2 years ago

Hi Jonathan, Thanks for your feedback, I'm sorry you had a delay with your order. We are working on improving the service in a very busy period. The sales office is always here to help chase deliveries for you.

Posted 2 years ago

“In pictures is on colour, when order coming other colours”

Posted 2 years ago

Hello Andrejes, Thank you for your feedback. I can see that you ordered samples of the Woodstock Oak and Rivington vinyl. These are just standard wood effect vinyls, if you have received something different, please get in touch with our aftersales team on sales@best4flooring.co.uk and we would be more than happy to resolve this for you. Kind Regards, Emma

Posted 2 years ago

“Vinyl is beautiful, looks amazing and arrived on time. Received lots of positive comments. It looks and feels tough and durable. Great quality. Easy to fit. Marked down as I also ordered some underlay and it didnt arrive. I had to call to find out why and was told it was on a different van (poor planning) but would arrive the next day. It didn't arrive and again I had to call. It then arrived the following day. No explanation or apology that we'd waited in. These things happen and it is understandable but how they are handled matters. It's the lack of communication and poor customer service that I didn't like.”

Posted 2 years ago

Thank you for taking the time to leave a review. I'm sorry that you've had a bad experience with your delivery. The carrier network is very busy currently and sometimes mistakes are made. We are working hard with our carrier network to improve the service and feed back like yours is invaluable for us. Please accept our sincere apologies, I hope you enjoy your flooring.

Posted 2 years ago

“Happy with the product , paid for next day delivery , in the morning I was advised Delivery would be between 6 and 8 pm . As I knew there would be no one at home I changed delivery to the next day .When I arrived home that evening the Lino had been left at my back door and was soaking wet”

Posted 2 years ago

Hello Di, Thank you for taking the time to leave your review. I sincerely apologise that the driver left the goods in the elements, this is not the service that we expect. I have emailed you this morning about this and already issued a refund on your Express Delivery charge. If you have any further issues please do not hesitate to respond to my email. Kind Regards, Emma

Posted 2 years ago

“Not enough choice in 4 metre widths.”

Posted 3 years ago

“The color in real life is far less enhanced as on the pictures. The surface is smooth without groups which looks less effective than expected. It is very soft which is nice feeling but makes it dead easy to torn.”

Posted 3 years ago

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Best4Flooring is rated 4.8 based on 5,122 reviews