Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 5,982 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

Visit Website

Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

Write Your review

Tell us how Best4Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Best4Flooring 5 star review on 19th February 2026

1515

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have rather paid £3 per sample and got a decent size sample”

Helpful Report

Posted 5 years ago

“Signed up for news letter & didn’t receive 5% discount code in email”

Helpful Report

Posted 5 years ago

Hi Martin, We were sad to read this as we see that you telephoned your order though and the discount was applied to your order by our sales team. I have looked into why you may not have received the code, usually this is because your email service sent it to spam but that could not have happened because I see that you have successfully subscribed (the code is in the confirmation email). I also see you have used our discount codes many times in the past. We are glad to receive all feedback and hope this experience has not inconvenienced you too much. Kind regards, Best4flooring Team

Posted 5 years ago

“I still haven’t received the sample that was meant to have been despatched last week.”

Helpful Report

Posted 5 years ago

Hi Cherie, I'm sorry to hear that your free sample has not been delivered. The sample was dispatched on May 7th with Royal Mail who are experiencing delays due to Covid-19,so I can only apologise that this has not been delivered. If free samples have not been delivered within one week, we advise customers to contact sales@best4flooring.co.uk and we will happily dispatch replacements. I sincerely apologise for the inconvenience we have caused you and will endeavour to send out a replacement sample. Kind Regards, Phil

Posted 5 years ago

“Received the samples very quickly, went to order On the same date received but 2 of the 3 samples sent but were out of stock Why send Samples when they can’t be ordered!”

Helpful Report

Posted 5 years ago

Hi Christine, Thank you for taking the time to leave us feedback and we can only apologise that two of the three free samples you ordered were out of stock. Due to the Covid-19 outbreak, demand for flooring has been extremely high and our manufacturers are currently working on skeleton staff so supplies have been very limited of late. We are regularly updating our website to reflect our stock situation and we can only apologise for the inconvenience we caused you whilst trying to place your order. Kind regards, Best4flooring

Posted 5 years ago

“An answer to my request would be nice, only part delivered, needed to purchase underlay elsewhere, asked to collect underlay when it came and no response.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review Martin. Due to Covid-19, we are currently working on skeleton staff so I can only apologise that your query has not been dealt with efficiently. A member of our team will be in touch shortly to rectify the issue. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 5 years ago

“I am very upset . I requested parcel left in safe garage if U was at work ! As it happens I was only out 30 minutes I had no warning delivery imminent just that it was due Thursday . The TNT driver did not try to contact me did not leave at a neighbour both sides were in and willing to receive parcel . He just drove off leaving a note to re book delivery . I tried to call TNT to ask driver returns as only 25 minutes away . He did not come back . As such have not received and had a man arranged to lay Lino Thursday evening !!! Do not happy . TNT are the worse carriers never worry about clients !! My suggestion yes another carrier company .”

Helpful Report

Posted 5 years ago

Hi Lynn, I am very sorry to read that you are unhappy with the service you have received from TNT but I'd like to thank you for bringing this to my attention. I will be passing your comments onto our TNT representative and will look into offering a better service ongoing. I can only apologise for the inconvenience caused, Kind regards, Phil

Posted 5 years ago

“Still haven’t received the samples after one week. Under the current circumstances it is understandable but will pass order soon so might have to ignore this. One thing is getting those follow up emails which actually remind me that I still haven’t received the samples ...”

Helpful Report

Posted 5 years ago

“I have not received the samples that I ordered”

Helpful Report

Posted 5 years ago

“Arrived quickly but flooring damaged in places and not cut straight one 2 sides (although we were given excess to make up for the cut not being straight)”

Helpful Report

Posted 5 years ago

“Still not received delivery I’m afraid”

Helpful Report

Posted 6 years ago

Hello R Tsang, Thank you for taking the time to leave us a review. I'm sorry to hear that you have not yet received delivery of the free sample that you ordered from our website. We did dispatch the sample on the 5th November so it should have been with you by now. I will be in contact with you directly soon to discuss re-sending the sample. Best Wishes, Emma

Posted 6 years ago

“I ordered a couple of samples but they were so small that they were pointless and did nothing in way of giving an idea of how the flooring would look. They weren't even one complete pattern.”

Helpful Report

Posted 6 years ago

Hello Jacqui, Thank you for taking the time to give us your feedback on your free sample order. The 'Edward' and 'Forget Me Not' samples you have ordered are cut at 22cm x 30cm to give a better interpretation of the design so it is disappointing to hear that the samples were not to your satisfaction. We have taken your comments on board and we will look into ways to improve our free sample service. Kind Regards, Best4flooring

Posted 6 years ago

“Only gave 2 stars as I never received the vinyl adhesive I Payed £5.99 for...the vinyl itself is beautiful..other than the fact that it's not fitted properly due to not receiving my adhesive,I love it.”

Helpful Report

Posted 6 years ago

Hi Kelsey, Sorry to hear that your spray adhesive did not arrive with your order, but thank you for bringing this to my attention. After speaking with TNT, they have confirmed that the spray adhesive was damaged in transit but nobody has notified ourselves of the issue so i can only apologise for the inconvenience. I will be contacting you directly to resolve the matter. Kind Regards, Phil

Posted 6 years ago

“Left message to ring me back on order I was trying too make 4 days ago no one bothered”

Helpful Report

Posted 6 years ago

Hi Elaine, Sorry to hear that nobody has returned your call but i would like to thank you for bringing this to my attention. We have just changed telephone providers and are having some teething issues with the messaging system, so i can only apologise that nobody has contacted you. I will personally reach out to you and answer whatever questions you may have. Thanks again for your feedback and i will speak to you soon, Phil Green Sales Manager

Posted 6 years ago

“Our vinyl came 1” too short and there was a tear in it which luckily was in a part where we were putting the shower so it didn’t matter. Other than that good choice Of flooring and delivered on the day it said it would come”

Helpful Report

Posted 6 years ago

Hello Barbara, Thank you for taking the time to leave us a review. I am sorry that you received your vinyl a bit too short and damaged in transit. If you would have contacted us we would have been more than happy to offer a replacement piece for you. I'm glad that you've managed to use the vinyl anyway and I hope that you're happy with the finished product. Kind Regards, Emma

Posted 6 years ago

“Fast and efficient. However, the delivery man doesn't give much time I didn't nearly knock and he went away without waiting for me to open the door. He came the next morning and this time I watched him come from the window. He gave a tiny knock and seemed he wanted to drive away. ( even though I have a door bell which he never used!) But I was by the window and opened the door and shouted hello. What I'm saying is he should have rang the bell and stood waiting until I opened the door. I'm disabled and if there's any one else ordering from your website I would give it a miss, as the delivery drivers have no time or patience for disabled. That's why I'm only giving 2 star. I'm very disappointed.”

Helpful Report

Posted 6 years ago

“Unfortunately although the flooring was exactly what we wanted out of the eight packs we ordered two were damaged and as we only had the men in over two days to fit the floor in our new kitchen they had to improvise to make the other packs fit. So very disappointing.”

Helpful Report

Posted 7 years ago

Hi Nicholas, Sorry to hear some of the flooring was damaged on arrival. We pride ourselves on resolving any issues promptly, if we are made aware. Damage or delays during transit can occur and this is outside of our control. For this reason we advise that fitters are not booked until the flooring has safely arrived and if there are any issues we ask they are reported to us without delay. Unfortunately we do not have any record of your contact about any damage, only of your request for an ETA on the day of delivery which was Monday 4th Feb. It's great to hear your fitters were able to work around the damaged planks and assume the wastage allowed for this. Best wishes, Best4flooring

Posted 6 years ago

“Frpom the sample I recieved, the colours are weak, they look a bit faded. I am worried about the quality. Would it last long?”

Helpful Report

Posted 7 years ago

Hi Carol, The free sample you asked for is the Sintra 92. As per the product page this design replicates the old Portugese ceramic tiles. The 'weak' and 'faded' colours are part of the distressed appearance. It has a felt backing and 20db acoustic insulation, is water resistant and comes with a 15 year residential guarantee. You will struggle to find a better quality cushioned sheet vinyl. I'm sorry you chose to post a negative review instead of ringing or emailing to seek clarification. Kind regards, Best4flooring

Posted 7 years ago

“I was not happy you mentioned the product is water proof when I used it the material of the product when water spell on it the colours gone bleached this is my first experience and was not good”

Helpful Report

Posted 7 years ago

Hi Duja, Ocean Painted Wood is a water resistant flooring which has been installed in countless bathrooms. It does not 'bleach' from a simple water spill. Please will you get in touch with our customer service team with photos and description of exactly what happened so we can advise further? Many thanks, Best4flooring

Posted 7 years ago

“Samples were too small unfortunately but seemed nicely cushioned. Will make a decision after Christmas over whether to order”

Helpful Report

Posted 7 years ago

Hi Angela, Sorry to read your review just now along with the negative 2 star rating for the samples that we sent you free of charge. We do state the size of samples on the website which I assume you saw before ordering them. We also offer the opportunity to get larger samples for a fee but note you didn't opt for that. We usually get complimented on the size as we send larger samples than most online retailers but if you find someone who sends samples of our designs in bigger sizes at no charge we would love to know. Have a great Christmas! The Best4flooring Team.

Posted 7 years ago

“Ordered a piece of bathroom vinyl, I was sent a piece over 10cm too short, didn't realise this until the fitter had come to fit! They did immediately send a replacement which arrived a few days later, just disappointing that the initial order was incorrect. The flooring itself was nice, however it did differ in colour from the photos.”

Helpful Report

Posted 7 years ago

Best4Flooring is rated 4.8 based on 5,982 reviews