Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

“I am quite disappointed with my purchase. It feels nice and soft underfoot but is extremely fragile. It rips very readily, not as tough as most cardboard. The flooring that I received is significantly weaker, and quite a different shade from the sample that I was sent (although the colour shade difference doesn't really matter in our application). I can't believe that it will prove to be as durable as the wear rating implies. The Rhino brand vinyl flooring that I put in our bathroom a few months ago is MUCH tougher and far superior and not that much more expensive.”

Helpful Report

Posted 5 years ago

“I am quite disappointed with my purchase. It feels nice and soft underfoot but is extremely fragile. It rips very readily, not as tough as most cardboard. The flooring that I received is significantly weaker, and quite a different shade from the sample that I was sent (although the colour shade difference doesn't really matter in our application). I can't believe that it will prove to be as durable as the wear rating implies. The Rhino brand vinyl flooring that I put in our bathroom a few months ago is MUCH tougher and far superior and not that much more expensive.”

Helpful Report

Posted 5 years ago

Hi John, I'm sorry your unhappy with your product. If you would like to send an email with some pictures and your order number, I can have a look into this for you. sales@best4flooring.co.uk. I can assure you that the samples we send are of current stock. many thanks Paul

Posted 5 years ago

“False advertising for durability of vinyl as suitable for Kitchen use. On the face of things, it started out as excellent service, however not only was I disappointed, I am livid at the outcome. I researched via the Best4 floors website for an attractive and durable kitchen sheet vinyl, the product I found on Best 4 flooring was cushioned vinyl, in bold black and white pattern, it states several times that this product is '‘incredibly durable and fully water-proof it is ideal for kitchen and bathroom’. and has symbols to reinforce this. I read deeper into the fine print and the manufactures garrantee is of 5 years, and that it was not resistant to scuffs and stains; no further information was given as to what might stain or what would be suitable or unsuitable as cleaning products, so I telephoned customer services to ask, and voice my concerns as to kitchen suitability and durability, as in everyday kitchen use, there will be some spills and occasional food on the floor, especially of concern to me, as the pattern was black and white. I was assured that this was a suitable product for a kitchen and that it was a 'top seller', and on this advice, I was reassured and went ahead in ordering samples, it looked great, I purchased the product in good faith, and was provided with very helpful laying advice. 2 weeks after laying the floor and before the new kitchen was fully installed, I cooked a low fat, vegetarian tomato based sauce for an evening meal, of which a few small drops fell on the floor, going un- noticed till the following morning, when they were immediately cleaned up..... However it has left a visible pink stain that will not budge. I emailed customer services to ask if this was a durable product suitable for kitchens, and if they could advise of a suitable cleaning product as to remedy the situation. I received this very prompt reply: 'This product is suitable to be used in a kitchen, however, as it is a cushioned product it is porous so is likely to stain is products such as tomato sauce get spilt on the vinyl. You cannot use an abrasive product on the vinyl, and I would not be able to recommend a product that would remove stains.' Note: the website advertisement does not have any of this care or cleaning information on it, nor did it come up in the extensive conversation I had when questioning if it was a suitable and durable product for an active kitchen floor, which expect to receive some spills in its life time. There were several emails back and forth, with no positive outcome, first I asked for a credit note as I will now have to resurface the floor with a kitchen appropriate product ( no doubt this product is brilliant for bathrooms and halls etc, but not for kitchen areas). As it can not withstand everyday cooking and food prep wear and tear, if it stained so easily. Customer services response was ' The manufacturer has advised that the product is suitable to be used in kitchens as it is a hard wearing product in regards to foot traffic, however, it is not a stain resistant product.' Therefore, we cannot be held responsible for third party factors such as spillages on the floor.' my response: With all due respect, ALL floor surfaces are arguably suitable for foot traffic. people walk on floors. If a product is listed as suitable for kitchens, it would imply that it is suitable for normal everyday use, wear and tear in a kitchen, in a kitchen food is prepared, and water is spilt. This product clearly states on your website that it is durable for both kitchen and bathrooms, I understand that such stains may not be expected in a bathroom, but a kitchen is a kitchen.' I then telephoned and spoke to a gentleman who told me that all vinyl floor products stain, and to this is to be expected of a porous product, especially of I spilt tomato sauce on it and didn't clean it up till the next day, and maybe if I had chosen a darker colour product, it wouldn't be so noticable. Which I found both insulting and patronizing, having researched these very points with his customer service prior to purchase. If it had been made clear that this was a porous product, prone to staining with such small amounts of kitchen use, online or in the pre sales phone conversation I took the time to make and ask about the product, obviously I would not have purchased it in the first place. I asked to have the full cost of the flooring of £112.40 to refunded to me, However this has been refused,on the grounds that it is sold as as being a suitable product for kitchen as stated by the manufacturer. My disagree with this, and reason that it was sold to me as durable and kitchen appropriate, however in my experience of using the product, if it clearly is not fit for kitchen use. I have been advised by consumer support organizations to complain to both the trading standards and the ASA under the consumer rights act of 2015, as the product is not fit for purpose as a suitable/durable kitchen flooring, as it has been advertised. I am so very disappointed in both the product and the service. As Staining aside, it looks great, but now it will need to be replaced, as no point in building a new kitchen flooring that is not robust enough to withstand everyday cooking. There are so many great reviews on the website, but I notice they look to be freshly laid floors, I now question what the longer term reality is for these many customers once their kitchen are in use.”

Helpful Report

Posted 5 years ago

Hi Shanti, Sorry to hear that you are unhappy with your vinyl flooring but I'd like to thank you for sharing your feedback along with the photographs. As stated on the items specification that you have attached with your review, this vinyl is not stain resistant nor stain proof. Therefore when liquid products are spilled onto the floor, they should be cleaned at that time to prevent the possibility of staining. When raising this issue with ourselves you stated that the Tomato Sauce remained on the floor overnight before being cleaned the next day and unfortunately due to this extended period of time, the vinyl has stained. We try and include as much information as possible on the product page, so I can only apologise that you did not take the information regarding stain resistance into account before purchasing this item. All the best, Phil

Posted 5 years ago

“When it arrived I wasn't able to be at delivery as working fitting floors. Vinyl was damaged and dented. Had to order a new bit”

Helpful Report

Posted 6 years ago

“Not for us... Lacked any sort of realism such as definition of "grout"grooves. Looked like Sheet vinyl which was not want we wanted.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review Angie. I'm sorry to hear you are unhappy with sheet vinyl samples that we sent you. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 6 years ago

“Would have rather paid £3 per sample and got a decent size sample”

Helpful Report

Posted 6 years ago

“Signed up for news letter & didn’t receive 5% discount code in email”

Helpful Report

Posted 6 years ago

Hi Martin, We were sad to read this as we see that you telephoned your order though and the discount was applied to your order by our sales team. I have looked into why you may not have received the code, usually this is because your email service sent it to spam but that could not have happened because I see that you have successfully subscribed (the code is in the confirmation email). I also see you have used our discount codes many times in the past. We are glad to receive all feedback and hope this experience has not inconvenienced you too much. Kind regards, Best4flooring Team

Posted 6 years ago

“I still haven’t received the sample that was meant to have been despatched last week.”

Helpful Report

Posted 6 years ago

Hi Cherie, I'm sorry to hear that your free sample has not been delivered. The sample was dispatched on May 7th with Royal Mail who are experiencing delays due to Covid-19,so I can only apologise that this has not been delivered. If free samples have not been delivered within one week, we advise customers to contact sales@best4flooring.co.uk and we will happily dispatch replacements. I sincerely apologise for the inconvenience we have caused you and will endeavour to send out a replacement sample. Kind Regards, Phil

Posted 6 years ago

“Received the samples very quickly, went to order On the same date received but 2 of the 3 samples sent but were out of stock Why send Samples when they can’t be ordered!”

Helpful Report

Posted 6 years ago

Hi Christine, Thank you for taking the time to leave us feedback and we can only apologise that two of the three free samples you ordered were out of stock. Due to the Covid-19 outbreak, demand for flooring has been extremely high and our manufacturers are currently working on skeleton staff so supplies have been very limited of late. We are regularly updating our website to reflect our stock situation and we can only apologise for the inconvenience we caused you whilst trying to place your order. Kind regards, Best4flooring

Posted 6 years ago

“An answer to my request would be nice, only part delivered, needed to purchase underlay elsewhere, asked to collect underlay when it came and no response.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review Martin. Due to Covid-19, we are currently working on skeleton staff so I can only apologise that your query has not been dealt with efficiently. A member of our team will be in touch shortly to rectify the issue. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 6 years ago

“I am very upset . I requested parcel left in safe garage if U was at work ! As it happens I was only out 30 minutes I had no warning delivery imminent just that it was due Thursday . The TNT driver did not try to contact me did not leave at a neighbour both sides were in and willing to receive parcel . He just drove off leaving a note to re book delivery . I tried to call TNT to ask driver returns as only 25 minutes away . He did not come back . As such have not received and had a man arranged to lay Lino Thursday evening !!! Do not happy . TNT are the worse carriers never worry about clients !! My suggestion yes another carrier company .”

Helpful Report

Posted 6 years ago

Hi Lynn, I am very sorry to read that you are unhappy with the service you have received from TNT but I'd like to thank you for bringing this to my attention. I will be passing your comments onto our TNT representative and will look into offering a better service ongoing. I can only apologise for the inconvenience caused, Kind regards, Phil

Posted 6 years ago

“Still haven’t received the samples after one week. Under the current circumstances it is understandable but will pass order soon so might have to ignore this. One thing is getting those follow up emails which actually remind me that I still haven’t received the samples ...”

Helpful Report

Posted 6 years ago

“I have not received the samples that I ordered”

Helpful Report

Posted 6 years ago

“Arrived quickly but flooring damaged in places and not cut straight one 2 sides (although we were given excess to make up for the cut not being straight)”

Helpful Report

Posted 6 years ago

“Still not received delivery I’m afraid”

Helpful Report

Posted 6 years ago

Hello R Tsang, Thank you for taking the time to leave us a review. I'm sorry to hear that you have not yet received delivery of the free sample that you ordered from our website. We did dispatch the sample on the 5th November so it should have been with you by now. I will be in contact with you directly soon to discuss re-sending the sample. Best Wishes, Emma

Posted 6 years ago

“I ordered a couple of samples but they were so small that they were pointless and did nothing in way of giving an idea of how the flooring would look. They weren't even one complete pattern.”

Helpful Report

Posted 7 years ago

Hello Jacqui, Thank you for taking the time to give us your feedback on your free sample order. The 'Edward' and 'Forget Me Not' samples you have ordered are cut at 22cm x 30cm to give a better interpretation of the design so it is disappointing to hear that the samples were not to your satisfaction. We have taken your comments on board and we will look into ways to improve our free sample service. Kind Regards, Best4flooring

Posted 7 years ago

“Only gave 2 stars as I never received the vinyl adhesive I Payed £5.99 for...the vinyl itself is beautiful..other than the fact that it's not fitted properly due to not receiving my adhesive,I love it.”

Helpful Report

Posted 7 years ago

Hi Kelsey, Sorry to hear that your spray adhesive did not arrive with your order, but thank you for bringing this to my attention. After speaking with TNT, they have confirmed that the spray adhesive was damaged in transit but nobody has notified ourselves of the issue so i can only apologise for the inconvenience. I will be contacting you directly to resolve the matter. Kind Regards, Phil

Posted 7 years ago

“Left message to ring me back on order I was trying too make 4 days ago no one bothered”

Helpful Report

Posted 7 years ago

Hi Elaine, Sorry to hear that nobody has returned your call but i would like to thank you for bringing this to my attention. We have just changed telephone providers and are having some teething issues with the messaging system, so i can only apologise that nobody has contacted you. I will personally reach out to you and answer whatever questions you may have. Thanks again for your feedback and i will speak to you soon, Phil Green Sales Manager

Posted 7 years ago

“Our vinyl came 1” too short and there was a tear in it which luckily was in a part where we were putting the shower so it didn’t matter. Other than that good choice Of flooring and delivered on the day it said it would come”

Helpful Report

Posted 7 years ago

Hello Barbara, Thank you for taking the time to leave us a review. I am sorry that you received your vinyl a bit too short and damaged in transit. If you would have contacted us we would have been more than happy to offer a replacement piece for you. I'm glad that you've managed to use the vinyl anyway and I hope that you're happy with the finished product. Kind Regards, Emma

Posted 7 years ago

“Fast and efficient. However, the delivery man doesn't give much time I didn't nearly knock and he went away without waiting for me to open the door. He came the next morning and this time I watched him come from the window. He gave a tiny knock and seemed he wanted to drive away. ( even though I have a door bell which he never used!) But I was by the window and opened the door and shouted hello. What I'm saying is he should have rang the bell and stood waiting until I opened the door. I'm disabled and if there's any one else ordering from your website I would give it a miss, as the delivery drivers have no time or patience for disabled. That's why I'm only giving 2 star. I'm very disappointed.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Best4Flooring Reviews

About Best4Flooring:

Phone:

Email: