Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.77

4.8 Rating 5,125 Reviews

96 %

of reviewers recommend Best4Flooring

4.8

Based on 5,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 28th April 2024

1122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy you mentioned the product is water proof when I used it the material of the product when water spell on it the colours gone bleached this is my first experience and was not good”

Helpful Report

Posted 5 years ago

Hi Duja, Ocean Painted Wood is a water resistant flooring which has been installed in countless bathrooms. It does not 'bleach' from a simple water spill. Please will you get in touch with our customer service team with photos and description of exactly what happened so we can advise further? Many thanks, Best4flooring

Posted 5 years ago

“Samples were too small unfortunately but seemed nicely cushioned. Will make a decision after Christmas over whether to order”

Helpful Report

Posted 5 years ago

Hi Angela, Sorry to read your review just now along with the negative 2 star rating for the samples that we sent you free of charge. We do state the size of samples on the website which I assume you saw before ordering them. We also offer the opportunity to get larger samples for a fee but note you didn't opt for that. We usually get complimented on the size as we send larger samples than most online retailers but if you find someone who sends samples of our designs in bigger sizes at no charge we would love to know. Have a great Christmas! The Best4flooring Team.

Posted 5 years ago

“Ordered a piece of bathroom vinyl, I was sent a piece over 10cm too short, didn't realise this until the fitter had come to fit! They did immediately send a replacement which arrived a few days later, just disappointing that the initial order was incorrect. The flooring itself was nice, however it did differ in colour from the photos.”

Helpful Report

Posted 5 years ago

“To be fair, the service was as expected, delivered as advised. Unfortunately they delivered the wrong colour which meant the inconvenience of returning(it was very heavy). Collection was as advised.”

Helpful Report

Posted 5 years ago

“Product was good but was abit dissapointed that I was told if I wanted to return my original order I’d have to pay for currier cost which would be similar amount to what I paid for the item. After ordering more I am now stuck with a whole roll of vinyl I can’t do much with.”

Helpful Report

Posted 5 years ago

Sorry you are disappointed that we dont pay for customers to return flooring they ordered incorrectly. Your flooring was cut to order but we still agreed to accept a return which we cannot re-sell at full price. We are also taking a hit on the original outgoing delivery costs. Everything considered, your negative rating is pretty unfair.

Posted 5 years ago

“Delivery quick but the sample was too small, how can I work out how it will look in my kitchen??”

Helpful Report

Posted 5 years ago

Hi Kevin, Thanks for the feedback! Sorry you are unhappy with the size of your free floor tile sample. Our free sample service is described here: https://www.best4flooring.co.uk/free-floor-samples/. We don't usually send out anything less than 7 inches - Is yours smaller than this? We know only too well how disappointing it can be to expect a certain size and then feel let down. It could that we need to give the lads in the warehouse a good talking to if they are being stingy with their cut. Of course we would be delighted to help you work out if the flooring you have your eye on will look in your kitchen. We can arrange to send a full sized tile . Just call our sales team and they will arrange this for you. Please note there is a non-refundable charge for the supply, packaging and postage of a single full sized tile. Kind regards, Best4flooring

Posted 5 years ago

“I haven’t received my samples yet, when will they be coming?”

Helpful Report

Posted 5 years ago

“Pleased with the flooring. Unfortunately there was a 6" tear in the vinyl sheet about 4' from the end of the roll. Fortunately I had allowed an error margin. Which meant I could just cover the floor area.”

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Posted 5 years ago

“There were a number of damaged boxes which my wife did not see when she signed for the delivery. I have not claimed for them because of this but will send you photos if you wish. Also the underlay was of no use as I was installing the floor on concrete and the underlay requires a waterproof membrane per building regs. This should be included in your standard instructions.”

Helpful Report

Posted 5 years ago

Hi Laurence, We are so very sorry you feel this way :( Sadly, damage can occur during transit but as you said, you never actually told us about it so we didn't actually get any opportunity to investigate and resolve it. We offer FREE underlay so it's unusual for customers to be unhappy at getting a free product but you do have the option to remove it from your shopping cart and choose an underlay that is more suitable for your installation. If you choose to go down the DIY route it is vital that you thoroughly research and seek advice beforehand so you are aware exactly what products you need for the job. Our installation guides do indeed mention the need for protecting floors against rising damp and our sales team would have advised had you asked beforehand. Again, we are sorry you feel unhappy about your experience but it is rather unfair to write a negative review when you didn't actually make us aware of any issues or give us any opportunity to resolve it. Have a lovely weekend! Kind regards, Best4flooring

Posted 5 years ago

“"Delivery" via Royal Mail. No notification of when item would be delivered. Now in sorting office over the other side of York. Very inconvenient. Why can't item be left with a neighbour? Jane Gill”

Helpful Report

Posted 5 years ago

“I ordered two cuts of the same patterned vinyl and was told that they would be delivered on the wed. A delivery was made, I didn't check that both cuts were in the package but assumed that they were and booked the fitter. The fitter arrived and found the larger piece which he had to use to fit the bathroom as the plumber was standing by to fit the toilet and sink over the vinyl. I called your office who followed up and told me that the other piece would be delivered later that day, this was really not helpful as the piece was too small and the fitter would not be there. I was told that if I wanted to get a bigger piece I would have to re-order and pay for another piece, I expressed my annoyance at this as it was not my fault and was told that there was nothing that they could do and that delivery was not their remit. Needless to say I ordered from another supplier and won't be using you or recommending your company to anyone.”

Helpful Report

Posted 6 years ago

“Product good but not sent to the address I put down so didn’t receive the goods when I should of. And still not received shocking should of received on Tuesday and was still waiting Friday job had to be put back”

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Posted 6 years ago

“Sent three samples i requested but only put two in the envelope”

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Posted 6 years ago

“Ordered sample tiles which never arrived, contacted you and was told they would be sent out first class post. Sadly still not received them”

Helpful Report

Posted 6 years ago

Hi Elaine, Sorry you did not receive your free samples. We're not over the moon about it as it costs us a fair amount of £s to send them out and as you described we have now sent another package using 1st class post and it is concerning they are not reaching your address. When you advised us the first set didn't arrive do you remember what day this was and who you spoke to? Thanks, Best4flooring

Posted 6 years ago

“Took so long to arrive I had chosen something else unfortunately”

Helpful Report

Posted 6 years ago

Hi Pauline, I have looked into this for you. We received your request on 19th October and our team packaged 3 free LVT samples and posted them to you via Royal Mail on the same day. We are always happy to send samples on a next day service if needed urgently but this does carry a small charge and I see this was not requested. We will also send out repeat requests if the previous package gets 'lost in the post', I see you did not advise us of any delay. Unfortunately there is little else we can do about Royal Mails delivery times and we have no way of knowing if samples have been received unless you let us know. Kind regards, Best4flooring

Posted 6 years ago

“was sent an email in the morning saying that my order had been dispatched then received an email in the afternoon saying that the item was out of stock. i had to choose an alternative item”

Helpful Report

Posted 6 years ago

Dear Albert, I have looked into this and can see that you were indeed sent a despatch notification in the morning. This was sent in error and it was explained during your phone call to us that the stock list had not been updated. However we corrected the mistake and advised you the same day. During your phone call with our sales adviser, you were offered a full refund or a replacement product. You chose an alternative product and you were given a free upgrade to AM delivery. Mistakes can happen and in this case it was resolved promptly. There was little else we could have done and at the time you were happy with the resolution. So I feel It is rather unfair to follow up with a negative review. Kind regards, Best4flooring

Posted 6 years ago

“Advertised free starter pack on website. Not delivered with order. Then advised not included with sale product. This is not what is being advertised.”

Helpful Report

Posted 6 years ago

Hi David, I've looked into this and you are correct. The free starter pack promo should have been removed from the product because it is discontinued and heavily discounted. Nonetheless the page did state you would get a free starter pack so that should have been honoured. I will have the pack sent to you asap and apologies for the inconvenience. Kind regards, Kay

Posted 6 years ago

“Haven't received anything yet”

Helpful Report

Posted 6 years ago

“I phoned best4flooring before placing my order in relation to if I was not at home for delivery can I get it delivered to my neighbour in the same block of flats, I was told once I have placed my order to send an email stating my neighbours address which I did and that I can be reassured that it will be taken there if I was not available, alas my parcel firstly got delivered to Liverpool instead of London, I had to chase it up and it was delivered the following day but as no one was in they took it away, apparently there was no note to let the delivery driver know to go to my neighbours. I received my parcel 3 days late.”

Helpful Report

Posted 6 years ago

“Although staff were pleasant the sample sent was just not big enough for me to visualize it on the floor --it was a tile pattern (Moroccan ) but I didn't even receive the full tile pattern e.g .one tile piece and so half the pattern was missing from the tiny sample i received and so I decided not to risk an order in case I didnt like it. There was also no floor picture of this particular vinyl on the website, just a square of it and so I couldn't visualise it at all I wouldn't recommend because I really don't think the tiny samples that you send are of any real use -- I even sent for a second sample but they just sent the same piece with most of the main pattern missing --again!! Not much help team!!”

Helpful Report

Posted 7 years ago

Hello Katrina, It makes us sad to read how unhappy you are with our free sample service :( The free samples we send are intended to demonstrate the quality (thickness, warmth, texture) of the flooring. With bolder, eclectic and large patterns it can be difficult to showcase the whole design with a free sample. We are working on this but to increase the sample size would mean bringing in a charge. If you had called us to express how upset you were I'm sure we could have arranged to send a larger sample for a small fee. There are 2 lifestyle photos for the design you chose. It is only in one of the colours but it is the exact same design. It does sound as if you would benefit more from the showroom experience where you can see, feel and touch the rolls in their stands. Sadly our showrooms are too far from where you live. Again, we are sorry you were upset with us but hope you find the flooring that is perfect for you. Best wishes, The Best4flooring Team

Posted 7 years ago

Best4Flooring is rated 4.8 based on 5,125 reviews