Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.77

4.8 Rating 5,125 Reviews

96 %

of reviewers recommend Best4Flooring

4.8

Based on 5,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

Visit Website

Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

Write Your review

Tell us how Best4Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Best4Flooring 5 star review on 28th April 2024

1122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising for durability of vinyl as suitable for Kitchen use. On the face of things, it started out as excellent service, however not only was I disappointed, I am livid at the outcome. I researched via the Best4 floors website for an attractive and durable kitchen sheet vinyl, the product I found on Best 4 flooring was cushioned vinyl, in bold black and white pattern, it states several times that this product is '‘incredibly durable and fully water-proof it is ideal for kitchen and bathroom’. and has symbols to reinforce this. I read deeper into the fine print and the manufactures garrantee is of 5 years, and that it was not resistant to scuffs and stains; no further information was given as to what might stain or what would be suitable or unsuitable as cleaning products, so I telephoned customer services to ask, and voice my concerns as to kitchen suitability and durability, as in everyday kitchen use, there will be some spills and occasional food on the floor, especially of concern to me, as the pattern was black and white. I was assured that this was a suitable product for a kitchen and that it was a 'top seller', and on this advice, I was reassured and went ahead in ordering samples, it looked great, I purchased the product in good faith, and was provided with very helpful laying advice. 2 weeks after laying the floor and before the new kitchen was fully installed, I cooked a low fat, vegetarian tomato based sauce for an evening meal, of which a few small drops fell on the floor, going un- noticed till the following morning, when they were immediately cleaned up..... However it has left a visible pink stain that will not budge. I emailed customer services to ask if this was a durable product suitable for kitchens, and if they could advise of a suitable cleaning product as to remedy the situation. I received this very prompt reply: 'This product is suitable to be used in a kitchen, however, as it is a cushioned product it is porous so is likely to stain is products such as tomato sauce get spilt on the vinyl. You cannot use an abrasive product on the vinyl, and I would not be able to recommend a product that would remove stains.' Note: the website advertisement does not have any of this care or cleaning information on it, nor did it come up in the extensive conversation I had when questioning if it was a suitable and durable product for an active kitchen floor, which expect to receive some spills in its life time. There were several emails back and forth, with no positive outcome, first I asked for a credit note as I will now have to resurface the floor with a kitchen appropriate product ( no doubt this product is brilliant for bathrooms and halls etc, but not for kitchen areas). As it can not withstand everyday cooking and food prep wear and tear, if it stained so easily. Customer services response was ' The manufacturer has advised that the product is suitable to be used in kitchens as it is a hard wearing product in regards to foot traffic, however, it is not a stain resistant product.' Therefore, we cannot be held responsible for third party factors such as spillages on the floor.' my response: With all due respect, ALL floor surfaces are arguably suitable for foot traffic. people walk on floors. If a product is listed as suitable for kitchens, it would imply that it is suitable for normal everyday use, wear and tear in a kitchen, in a kitchen food is prepared, and water is spilt. This product clearly states on your website that it is durable for both kitchen and bathrooms, I understand that such stains may not be expected in a bathroom, but a kitchen is a kitchen.' I then telephoned and spoke to a gentleman who told me that all vinyl floor products stain, and to this is to be expected of a porous product, especially of I spilt tomato sauce on it and didn't clean it up till the next day, and maybe if I had chosen a darker colour product, it wouldn't be so noticable. Which I found both insulting and patronizing, having researched these very points with his customer service prior to purchase. If it had been made clear that this was a porous product, prone to staining with such small amounts of kitchen use, online or in the pre sales phone conversation I took the time to make and ask about the product, obviously I would not have purchased it in the first place. I asked to have the full cost of the flooring of £112.40 to refunded to me, However this has been refused,on the grounds that it is sold as as being a suitable product for kitchen as stated by the manufacturer. My disagree with this, and reason that it was sold to me as durable and kitchen appropriate, however in my experience of using the product, if it clearly is not fit for kitchen use. I have been advised by consumer support organizations to complain to both the trading standards and the ASA under the consumer rights act of 2015, as the product is not fit for purpose as a suitable/durable kitchen flooring, as it has been advertised. I am so very disappointed in both the product and the service. As Staining aside, it looks great, but now it will need to be replaced, as no point in building a new kitchen flooring that is not robust enough to withstand everyday cooking. There are so many great reviews on the website, but I notice they look to be freshly laid floors, I now question what the longer term reality is for these many customers once their kitchen are in use.”