I phoned best4flooring before placing my order in relation to if I was not at home for delivery can I get it delivered to my neighbour in the same block of flats, I was told once I have placed my order to send an email stating my neighbours address which I did and that I can be reassured that it will be taken there if I was not available, alas my parcel firstly got delivered to Liverpool instead of London, I had to chase it up and it was delivered the following day but as no one was in they took it away, apparently there was no note to let the delivery driver know to go to my neighbours. I received my parcel 3 days late.