BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although they had the parts next day delivery was a shambles took 3days ! Which then put me behind Then when it came the boxes were ripped and squashed! Luckily nothing damaged”

Helpful Report

Posted 3 years ago

Dear Justin, Thank you for your feedback. We were sorry to read your delivery to Bexhill-on-Sea took 3 days. Whilst we do not 'guarantee' next day delivery our fulfilment rate for next day is extremely high @ 98%. Sadly on this occasion our courier did not meet your expectations for which we can only apologise. However, we are very pleased to hear that your order arrived in full. We were also glad to read that our excellent packaging protected your goods during transit. Apologies once again. BES

Posted 3 years ago

“My parts have went to the wrong address in Belfast”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. Please note your goods were delivered to #8 (your account address) as per your instruction when placing your order. N.B Please note that when you place an order online you are able to amend your 'delivery' address if it is different to the 'billing' address (as you are not a first time customer you can edit your delivery address if required) Please contact one of our team if you would like some help to do this customerservices@bes.ltd.uk We apologise for any inconvenience. Regards, BES

Posted 3 years ago

“I can only presume that all the 5 star ratings are from customers new to BES as having been a loyal customer for over 11 years have been totally duped. As always with all my businesses, I have a look at other companies to compare rates and was quoted by my other suppliers more than half the rate quoted by BES. A field agent went into one of my shops and promised the manager that he would honour the prices quoted only to more than double them and as my employee docu-signed. Despite my complaints, BES will not do a thing and urge to look into thier past dealings with small businesses before signing. P.S the reason for 2 stars is that although not the cheapest stayed loyal and never before had an issue.”

Helpful Report

Posted 3 years ago

Mr Kearney, We are very confused by your review. We do not operate 'field agents' and can find no record of you on our database. (Please can you email marketing@bes.ltd.uk with your account number so we can verify) We can only assume that you have posted this review against the wrong company based on what you state above. If so please can you remove accordingly as this review is misrepresentative as we pride ourselves on an excellent all round service. Thank you for your understanding on this matter. Regards, BES

Posted 3 years ago

“I ordered a bulk purchase of Brittherm central heating pumps. The picture on website shows RED pumps. But BLACK pumps were supplied. No refund has been offered. I checked with Brittherm and have been advised that their pumps are now BLACK. So its poor communication. Bes website has still not been updated to show BLACK pumps. On the positive side, delivery was quick.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please note BritTherm recently changed the colour of selected products. The pumps purchased are exactly how they were delivered to BES. We apologise for any misunderstanding. Regards, BES

Posted 3 years ago

“My parcel was delivered to the shop for collection. When I went to get it I was told it hadn’t arrived, even though I had received notification it had. I returned a couple of days later and was told again it hadn’t arrived. After about 20 minutes discussion, the shop keeper found a parcel without a name on it, however BES written on the label. I was able to show them the invoice, which had a corresponding number. After 2 trips and some time I was eventually given my parcel. Please can you make sure you put a name on the label?”

Helpful Report

Posted 3 years ago

Sincere apologies. Our IT dept. have been made aware. Thankfully this is a rare occurrence. We are sorry for any inconvenience. Regards, BES

Posted 3 years ago

“Arranged for delivery at a local pickup point for next day delivery. No confirmation that the parcel was ready to be picked up. Had to go in and ask.”

Helpful Report

Posted 4 years ago

Hi Mr Stevenson, Thank you for your feedback. We are sorry that our courier did not notify you. However, we are pleased that your delivery arrived 'next day' during this very busy period as intended. Regards, BES

Posted 4 years ago

“Product had clearly been opened and resealed with packing tape. All fittings inside had had the packets opened. Not a new item but sold as one”

Helpful Report

Posted 4 years ago

“I've ordered from BES a few times and found the service to be great until now. I called up this morning because my delivery is now a week overdue and the lady on the phone was completely uninterested. I accept it's the courier's fault be she offered no solution or appology”

Helpful Report

Posted 5 years ago

“ordered a hot water cylinder on the 11th May 2020, its now the 18th May 2020, still not received my cylinder, contacted B.E.S. on the 14thMay 2020, to be informed that the issue is with Tuffnells, the cylinder had been sent to the wrong depot, but the depot has crashed.”

Helpful Report

Posted 5 years ago

“Hi, I bought a two ringed gas hob which is now acceptable. When I opened it the parts and screws all fell out. There was evidence that the hob had been returned by another purchaser before it was delivered to me. Screws were damaged (by being screwed in to hard previously). I managed to fix it with screws I have so I did not need to return it. I have made these comments so that management can improve BES internal quality procedures on checking itmes before they leave the warehouse, I hope it does.”

Helpful Report

Posted 5 years ago

“on you contact us form someone needs to learn to spell. Last Nmae”

Helpful Report

Posted 5 years ago

“Ordered on Friday and paid for Saturday delivery, the order was accepted. I realised it was Easter, so I checked on your website, only to find that the order would not come until Tuesday! Phoned back within two hours to cancel, but was told they could not and I would have to refuse it on delivery. The goods took until Friday to emerge which was much too late anyway.”

Helpful Report

Posted 5 years ago

“I WAS SENT THE WRONG PRODUCT”

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Posted 5 years ago

“At the moment I do not know if my order has been dispatched. I receive a copy of your invoice with a delivery date on it but no confirmation of dispatch. I have taken into account the Easter weekend but all other deliveries have been made on time. I am hoping that I receive my items soon.”

Helpful Report

Posted 5 years ago

“My order should have been delivered on Tuesday 7th April according to your invoice. I am still waiting.”

Helpful Report

Posted 5 years ago

“Order was due to arrive on the 7th April, never got despatched, order cancelled waiting for my refund”

Helpful Report

Posted 5 years ago

“Managed to help out with the recent 1 star review in the end with a refund on some of the items so isn't quite as bad but still wasn't overly impressed but at least has been resolved now.”

Helpful Report

Posted 5 years ago

Update to your previous review - further to your earlier correspondence please accept our sincere apologies. We can confirm that a full refund has been issued on the tube damaged in transit. We have also issued a credit for the chrome fittings. We understand you were unhappy with the chrome finish consistency which unfortunately can happen occasionally across a huge product portfolio such that BES keep. These items do not need to be returned. Apologies once again. BES

Posted 5 years ago

“Was sent chrome fixings that didn't match colour at all looks bad and received bent copper and delivery was slightly late but appreciate the current situation with that, was refunded for the copper and fixings but will have to re order again from somewhere else such as jtm in order to get what I required for the job that I'm doing. Glad got resolved in the end but annoyed got sent it in the first place.”

Helpful Report

Posted 5 years ago

Mr Mellors, Thank you for your feedback. We are glad you think we offer a good service albeit on this occasion our high standards have slipped. We are very sorry for this and we are just investigating your correspondence with our team. We will be in contact very soon.Regards, BES

Posted 5 years ago

“Love to write a review but still haven’t received my order yet!!! 🙀”

Helpful Report

Posted 5 years ago

“badly let down by ups - good comms from Bes but paid for pre 12 monday arrived 4pm weds pm after several phone calls and promises not fulfilled”

Helpful Report

Posted 5 years ago

Mr Manuel, Thank you for your feedback. We are glad you received your products and also received good comms. from BES. However, we are sorry delivery was not as timely as usual or as anticipated. The current COVID19 national emergency means that our normal service from couriers is temporarily impacted. We apologise for any inconvenience. Regards, BES

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,886 reviews