BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,412 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Macdee High Level Cistern - P/N: 13663 Firstly let me say that this is a review more of the item than of BES, who delivered the item punctually and I found their website generally easy to use and prices very competitive. The mouldings comprising this cistern have a lot of flashing on them and require a certain amount of cleaning up, filing, etc. before assembly. The item description does not mention that a WC pan boss is already included, nor that a pull cord and handle are already included, resulting in me buying both of these items unnecessarily. The item description does not mention that you will be required to cut out the lid for the pull cord mechanism on a high level cistern. Additional tools may be requred for this that you may not have to hand on site (hacksaw, files, drills etc.) causing difficulties. The filler valve (side filling) aperture initially leaked water on installation, and required additional rubber washers and PTFE tape to stop this. Finally and most seriously, the siphon flange that seats on the bottom of the cistern and should seal with a rubber washer has a large flat cut-out of the flange under the bell of the siphon. I believe it is for this reason that I was unable to make the siphon seal properly and the cistern is leaking water from this connection. I have tried several times to re-fit this item but to no avail. I suspect I will have to fit an old siphon to get it to seal. I would definitely not recommend this product and would definitely not buy it again. You have been warned - AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We were very pleased to hear your product arrived promptly . Also that our website was easy to use with very competitive prices. We have noted your comments ,however, please note the product description clearly states inlet valve, fulcrum lever, nylon pull cord and handle are included. Our buying team will follow up with Wirquin. It is unclear whether the points you raise are a one off or a fitting error. This product is very popular with a proven track record manufactured by a marquee brand. Regards, BES

Posted 5 years ago

“Very disappointed over the size of the box the thermostat was delivered in. About 5 times bigger than it needed to be and included non-recyable plastic.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. BES are accredited with BSI ISO 14001 Environmental Management and so fully understand your concerns. Regards, BES

Posted 5 years ago

“Clesse LPG 2 Way Auto Changeover Regulator arrived but the internal packaging, and the regulator, were both damaged. BES Customer Service (Nick) was excellent and, after viewing pictures of the damaged item, he arranged a replacement. However, the replacement turned out to be badly scuffed in exactly the same place as the original was damaged, despite the packaging being undamaged. Conclusion, something is wrong either with BES, or more likely Clesse, Quality Control.”

Helpful Report

Posted 6 years ago

“Availability of products is second to none customer service is impeccable even if sarcastic however order pickers could ideally be trained to spot mistakes on orders to ensure correct fitment of product is sent out to end user also let down by courier service as delivery attempts were pre scheduled time causing down time and costs”

Helpful Report

Posted 6 years ago

Thank you for your review. Our Warehouse and Sales managers will be made aware of the issues that you raised and please accept our apologies. Best wishes, BES

Posted 6 years ago

“Product good quality arrived as stated.. wrong size for what I wanted. Extremely unnecessary amount of packaging along with an unwanted unasked for catalogue. Courier just left parcel on doorstep when there was a safe place to leave it as instructed”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you ordered the wrong size. Please note that this can be returned for FREE. Please contact our customer services dept. The packaging used allowed us to send a catalogue as this preference was ticked at the time of your booking. We will raise the point you make regarding our courier at our next feedback meeting. Regards, BES

Posted 5 years ago

“I am not happy with the service overall because I had a problem and although the product arrived very quickly and my question was responded to very quickly it did not solve the issue so I called the technical department several times as advised but couldn't get through at all.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were pleased to read that your product arrived very quickly (and that your question was answered quickly) We are sorry that you were unable to get through to our technical department. This is very rare but can happen during very busy periods. Please note you can submit a technical query through our website or try calling again. Regards, BES

Posted 5 years ago

“We ordered one copper fitting on a Sunday morning .Paid £5 for standard delivery.Date given Tuesday ups delivery.Tracked all day which indicated it would arrive before end of that day.NO delivery Was Made. It arrived late Wednesday.So by then I’d done a round trip of 40 miles to collect from another supplier to get an important job completed .NOT GOOD ENOUGH .1st and last time using BES I’m afraid .Great range of products but postal service let you and me down ...”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have tried to call you to discuss your late arrival but was unable to speak with you. Apologies for the UPS delivery on this occasion. Our Sales Manager has been made aware of the problem and will bring to the attention of the courier. Best wishes, BES

Posted 6 years ago

“The order was fulfilled OK and dispatched in a good timeframe. It is just a shame that the final courier could not be bothered to deliver the parcel to the address. It was left at the back of their shed (covered in bird poop) for a friend to advise me. I thought I was paying for delivery to door?”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Your comments regarding our courier are duly noted. We were pleased to note you were pleased with fulfilment and that your order arrived on time. Regards, BES

Posted 6 years ago

“Delivery was speedy and free as my purchase qualified however what arrived at the door was something of a comedy sketch. A broken tub, all three boxes in similar condition. In fairness to BES this was probably out of their hands but less than helpful.”

Helpful Report

Posted 6 years ago

Many thanks for your message. As discussed with Customer Services a replacement will be sent out on this occasion. Best wishes, BES.

Posted 6 years ago

“Product all fine as normal, but paid for next day delivery on a thursday morning and didn't get it until Monday. Still waiting for you to get back to me and refund the postage costs after i spoke to your sales department and they said customer sevices would contact me.”

Helpful Report

Posted 6 years ago

Many thanks for your message. We believe you have spoken with Customer Services and your credit will be issued today. Best wishes, BES.

Posted 6 years ago

Many thanks for your message. I believe you have spoken with Customer Services today. Best wishes, BES.

Posted 6 years ago

“Unfortunately UPS let you down. They failed to deliver on the day specified and we had to ring them on numerous occasions’, they delivered on the second day at 18.30. We had booked a plumber for the specified day of delivery and had to pay him again to come back on what was basically day three”

Helpful Report

Posted 6 years ago

Thank you for your feedback which is duly noted. We will make sure our courier is made aware. We are sorry for any inconvenience caused. Regards, BES

Posted 6 years ago

“Our company placed an order last week for a before 10.30am delivery at a cost of £17.95. The delivery hadn't arrived by 12.30 and we had engineers on site waiting for the goods so that they could complete a gas job. When we enquired we were told the items were too big to have been shipped before 10.30am I explained to the customer service associate that we had ordered product the size of nuts and bolts and that the consignment was small to which he investigated and agreed and said the goods should have been shipped by UPS and not their other courier. He told me he would get an ETA and call back...…. my engineer called me at 5pm - the goods had arrived. I'm still waiting for a call from BES???”

Helpful Report

Posted 6 years ago

Many thanks for your message. As advised earlier we send our apologies for the late delivery. As advised this query has gone to our Customer Services Team. Best wishes, BES.

Posted 6 years ago

“I ordered two aluminium ventilation grills and when they arrived one of them was damaged, three of the louvres were flattened, this could not have happened in transit as they were very well packaged, bubble wrapped and in a robust cardboard container, so it must have been dispatched like this, not good. It wasn’t worth the bother of sending back so I managed to straighten them out myself as they were aluminium and fairly pliable, it doesn’t say much for quality control.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We take great pride in our quality control and so were disappointed to hear your comments. Products do occasionally get damaged in transit. Rest assured we offer a free replacement service in these instances. Please contact our Customer Services Dept for more details. Regards, BES

Posted 6 years ago

“Door doesn’t fit correctly as for one the sides are thicker than the original door although they are the same make, disappointed.”

Helpful Report

Posted 6 years ago

Mr Carradice, Thank you for your feedback. Please contact our Customer Services Dept 0800 80 10 90 as BES accepts returns up to 30 days (goods must be in same condition as when they were dispatched) Regards, BES

Posted 6 years ago

“I have received only part of this order. It is nearly a week now. I spoke to Megan who did her best to track down the long boxes of tube and insulation but she has been given bad information by the delivery company. She was advised that the tube and insulation would be delivered today and it has not arrived. This IN NO WAY reflects on Megan. She did her best and has been given bad advice by you courier. She was very helpful. However this looks bad for your company when you say on the order process that I am to get free next day delivery and a week later my solar system is still in pieces waiting for items to arrive. I am really cheesed off and now wish that I'd gone to Screwfix. Please give your courier a good stuffing and get my delivery here soonest.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry for the delay to one of your parcels. We have contacted our courier who inform that the products were delivered and signed for on Monday. We tried to speak to you and have left messages with you to keep you informed. Apologies once again for the inconvenience caused on this occasion. Regards, BES

Posted 6 years ago

“Quick service BUT poor product quality. I bought several different end feed fittings- they are all larger than the size specified. They fit very loose on the pipes / fittings, leaving a large gap between them and therefore consume large amounts of solder!!! Have bought various end feed fittings from other companies but never had this issue before.”

Helpful Report

Posted 6 years ago

Many thanks for your review. We have tried to call you to discuss your issue but was unable to speak with you. If you wish to discuss your fittings with our Technical or Customer Services Team please call 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“I have a note on my site which says to leave round back of house. UPS came when I was not in and I had to travel 3 miles to retrieve my parcel I am not impressed”

Helpful Report

Posted 6 years ago

Many thanks for your message. As I said in our conversation earlier please accept our apologies on behalf of our courier. Best wishes, BES.

Posted 6 years ago

“First, the positive. The product arrived quickly and works well. However I asked them to deliver to a self storage company. It arrived without any identifier on the outside so they had to open it and call the number on the delivery note to find who it was for. When I complained to customer services the lady I spoke to did not accept that this is a problem. She said I should put my name in the comments box on the order. All very well after the event but not really a fix.”

Helpful Report

Posted 6 years ago

Many thanks for your comment. As I explained when we spoke earlier I will advise The Sales Manager and IT Department re your comments. Best wishes, BES.

Posted 6 years ago

“Ordered some fittings friday 15th and still not received. I had to call BES to see where they were the following friday and was told they are at the couriers and will be delivered monday so we will see but not impressed by the lack of communication”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies you have not received the goods and as I explained when I called you earlier I will request a return to sender with our courier. Best wishes, BES.

Posted 6 years ago

“Impressed by the range and the website was easy to use. Unfortunately I placed an order for Saturday delivery at extra cost and it was delivered on Monday. It looks like the courier made an error. Gave BES a call the following Monday and the lady I spoke to said she would fill in a form for a refund of the difference. It is now Friday and I haven't heard anything since Monday - I'm assuming that my refund will appear shortly but we'll see...”

Helpful Report

Posted 6 years ago

Sorry for the late response. A credit has been raised and we hope you would see it back on your account within the next few days. Apologies your delivery arrived late. Best wishes, BES

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,412 reviews