BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,706 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was terrible. Sold as next day got my fitting 5 days later. To late for project had to find another way of Instaling fitting still to be collected as not needed anymore due to the delivery timescale.”

Helpful Report

Posted 5 years ago

We are sorry that your order for a single hexagon bush did not arrive in Scotland next day when ordered just prior to Christmas. As per our terms and conditions all deliveries to Scotland can take 2-3 days to arrive (sometimes quicker) Our service levels currently run at 99% and unfortunately due to the peak of Christmas your delivery took 5 days which is very uncommon. Regards, BES

Posted 5 years ago

“Very disappointed as i had paid extra for a before 10.30 delivery which arrived late and wasted my most precious commodity TIME”

Helpful Report

Posted 5 years ago

Many thanks for your message. We tried to call you but was unable to speak with you. As your order was placed on the Saturday the order does not leave us until Monday. We can see your goods were delivered on the Tuesday and your pre 10.30 carriage charge has being refunded as it was delivered at 11.05. Best wishes. BES.

Posted 5 years ago

We are sorry that your goods arrived 35 mins late. Of course a refund was issued for the delivery. Apologies for the delay. BES

Posted 5 years ago

“Disappointed that of the 16 school rings ordered they differ in dimensions with 3 different sizes. I would have expected all to be the same.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We did call you but was unable to speak with you. If you wish to speak with Customer Services please call us on 0121 322 64400 or email sales@bes.ltd.uk. Best wishes, BES.

Posted 5 years ago

“I ordered two rubber washers 1" 1/4, and received 1x1"1/4 and another which was 1" 1/2. The effort to return this was more than it was worth.”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies an incorrect item was received. If this was to happen on any future order then please contact Customer Services on 0121 3226400 where they would happily resolve the issue. Best wishes, BES.

Posted 5 years ago

“Although the goods were sent out on time and that I had requested the goods be delivered to a neighbour this did not occur and I ended up having to get a redelivery. This cost me time and a lot of money. Highly unimpressed with UPS and suggest you use another more effective courier service!”

Helpful Report

Posted 6 years ago

Dear Mr Worrall, Thank you for your feedback. We are sorry about what happened, rest assured we will raise your comments with UPS. Regards, BES

Posted 6 years ago

Dear Mr Worrall, Thank you for your feedback. Rest assured we will raise your comments with our courier at our next meeting. Regards, BES

Posted 6 years ago

“I placed an order but wasn’t sent a notification that my order had been sent to my local pick up point. There were a few fittings missing. I rang to enquire and was told they weren’t in stock, I hadn’t been made aware of this earlier. Also, the leak detection fluid had spilt in the packaging so I now only have half a bottle of LDF. My experience in the pass has been good but this was disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Sincere apologies, we have regular meetings with our couriers and so will highlight this instance re. notification. Also please note our customers service dept. can/will arrange a free of charge replacement for your damaged LDF if they have n't done so already. Apologies once again for any inconvenience. Regards, BES

Posted 6 years ago

“Good product. Normally good delivery but not this time. Delivery company made a compleat mess of it. It cost me £500 waiting for all my order to arrive. BES didn't seam to care much about that. Normally i would give BES a 5.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Our courier advises your order was split into two loads annoyingly. One was delivered on the 24th and the other 25th. Furthermore one of these deliveries arrived damaged which is why we delivered replacements on the 26th. Circumstances like this are thankfully very rare. Damaged parcels and courier error are out of our control. We are very sorry for any inconvenience caused. Regards, BES

Posted 6 years ago

“Macdee High Level Cistern - P/N: 13663 Firstly let me say that this is a review more of the item than of BES, who delivered the item punctually and I found their website generally easy to use and prices very competitive. The mouldings comprising this cistern have a lot of flashing on them and require a certain amount of cleaning up, filing, etc. before assembly. The item description does not mention that a WC pan boss is already included, nor that a pull cord and handle are already included, resulting in me buying both of these items unnecessarily. The item description does not mention that you will be required to cut out the lid for the pull cord mechanism on a high level cistern. Additional tools may be requred for this that you may not have to hand on site (hacksaw, files, drills etc.) causing difficulties. The filler valve (side filling) aperture initially leaked water on installation, and required additional rubber washers and PTFE tape to stop this. Finally and most seriously, the siphon flange that seats on the bottom of the cistern and should seal with a rubber washer has a large flat cut-out of the flange under the bell of the siphon. I believe it is for this reason that I was unable to make the siphon seal properly and the cistern is leaking water from this connection. I have tried several times to re-fit this item but to no avail. I suspect I will have to fit an old siphon to get it to seal. I would definitely not recommend this product and would definitely not buy it again. You have been warned - AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were very pleased to hear your product arrived promptly . Also that our website was easy to use with very competitive prices. We have noted your comments ,however, please note the product description clearly states inlet valve, fulcrum lever, nylon pull cord and handle are included. Our buying team will follow up with Wirquin. It is unclear whether the points you raise are a one off or a fitting error. This product is very popular with a proven track record manufactured by a marquee brand. Regards, BES

Posted 6 years ago

“Very disappointed over the size of the box the thermostat was delivered in. About 5 times bigger than it needed to be and included non-recyable plastic.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. BES are accredited with BSI ISO 14001 Environmental Management and so fully understand your concerns. Regards, BES

Posted 6 years ago

“Clesse LPG 2 Way Auto Changeover Regulator arrived but the internal packaging, and the regulator, were both damaged. BES Customer Service (Nick) was excellent and, after viewing pictures of the damaged item, he arranged a replacement. However, the replacement turned out to be badly scuffed in exactly the same place as the original was damaged, despite the packaging being undamaged. Conclusion, something is wrong either with BES, or more likely Clesse, Quality Control.”

Helpful Report

Posted 6 years ago

“Availability of products is second to none customer service is impeccable even if sarcastic however order pickers could ideally be trained to spot mistakes on orders to ensure correct fitment of product is sent out to end user also let down by courier service as delivery attempts were pre scheduled time causing down time and costs”

Helpful Report

Posted 6 years ago

Thank you for your review. Our Warehouse and Sales managers will be made aware of the issues that you raised and please accept our apologies. Best wishes, BES

Posted 6 years ago

“Product good quality arrived as stated.. wrong size for what I wanted. Extremely unnecessary amount of packaging along with an unwanted unasked for catalogue. Courier just left parcel on doorstep when there was a safe place to leave it as instructed”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you ordered the wrong size. Please note that this can be returned for FREE. Please contact our customer services dept. The packaging used allowed us to send a catalogue as this preference was ticked at the time of your booking. We will raise the point you make regarding our courier at our next feedback meeting. Regards, BES

Posted 6 years ago

“I am not happy with the service overall because I had a problem and although the product arrived very quickly and my question was responded to very quickly it did not solve the issue so I called the technical department several times as advised but couldn't get through at all.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were pleased to read that your product arrived very quickly (and that your question was answered quickly) We are sorry that you were unable to get through to our technical department. This is very rare but can happen during very busy periods. Please note you can submit a technical query through our website or try calling again. Regards, BES

Posted 6 years ago

“We ordered one copper fitting on a Sunday morning .Paid £5 for standard delivery.Date given Tuesday ups delivery.Tracked all day which indicated it would arrive before end of that day.NO delivery Was Made. It arrived late Wednesday.So by then I’d done a round trip of 40 miles to collect from another supplier to get an important job completed .NOT GOOD ENOUGH .1st and last time using BES I’m afraid .Great range of products but postal service let you and me down ...”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have tried to call you to discuss your late arrival but was unable to speak with you. Apologies for the UPS delivery on this occasion. Our Sales Manager has been made aware of the problem and will bring to the attention of the courier. Best wishes, BES

Posted 6 years ago

“The order was fulfilled OK and dispatched in a good timeframe. It is just a shame that the final courier could not be bothered to deliver the parcel to the address. It was left at the back of their shed (covered in bird poop) for a friend to advise me. I thought I was paying for delivery to door?”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Your comments regarding our courier are duly noted. We were pleased to note you were pleased with fulfilment and that your order arrived on time. Regards, BES

Posted 6 years ago

“Delivery was speedy and free as my purchase qualified however what arrived at the door was something of a comedy sketch. A broken tub, all three boxes in similar condition. In fairness to BES this was probably out of their hands but less than helpful.”

Helpful Report

Posted 6 years ago

Many thanks for your message. As discussed with Customer Services a replacement will be sent out on this occasion. Best wishes, BES.

Posted 6 years ago

“Product all fine as normal, but paid for next day delivery on a thursday morning and didn't get it until Monday. Still waiting for you to get back to me and refund the postage costs after i spoke to your sales department and they said customer sevices would contact me.”

Helpful Report

Posted 6 years ago

Many thanks for your message. We believe you have spoken with Customer Services and your credit will be issued today. Best wishes, BES.

Posted 6 years ago

Many thanks for your message. I believe you have spoken with Customer Services today. Best wishes, BES.

Posted 6 years ago

“Unfortunately UPS let you down. They failed to deliver on the day specified and we had to ring them on numerous occasions’, they delivered on the second day at 18.30. We had booked a plumber for the specified day of delivery and had to pay him again to come back on what was basically day three”

Helpful Report

Posted 6 years ago

Thank you for your feedback which is duly noted. We will make sure our courier is made aware. We are sorry for any inconvenience caused. Regards, BES

Posted 6 years ago

“Our company placed an order last week for a before 10.30am delivery at a cost of £17.95. The delivery hadn't arrived by 12.30 and we had engineers on site waiting for the goods so that they could complete a gas job. When we enquired we were told the items were too big to have been shipped before 10.30am I explained to the customer service associate that we had ordered product the size of nuts and bolts and that the consignment was small to which he investigated and agreed and said the goods should have been shipped by UPS and not their other courier. He told me he would get an ETA and call back...…. my engineer called me at 5pm - the goods had arrived. I'm still waiting for a call from BES???”

Helpful Report

Posted 6 years ago

Many thanks for your message. As advised earlier we send our apologies for the late delivery. As advised this query has gone to our Customer Services Team. Best wishes, BES.

Posted 6 years ago

“I ordered two aluminium ventilation grills and when they arrived one of them was damaged, three of the louvres were flattened, this could not have happened in transit as they were very well packaged, bubble wrapped and in a robust cardboard container, so it must have been dispatched like this, not good. It wasn’t worth the bother of sending back so I managed to straighten them out myself as they were aluminium and fairly pliable, it doesn’t say much for quality control.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We take great pride in our quality control and so were disappointed to hear your comments. Products do occasionally get damaged in transit. Rest assured we offer a free replacement service in these instances. Please contact our Customer Services Dept for more details. Regards, BES

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,706 reviews