BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,706 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door doesn’t fit correctly as for one the sides are thicker than the original door although they are the same make, disappointed.”

Helpful Report

Posted 6 years ago

Mr Carradice, Thank you for your feedback. Please contact our Customer Services Dept 0800 80 10 90 as BES accepts returns up to 30 days (goods must be in same condition as when they were dispatched) Regards, BES

Posted 6 years ago

“I have received only part of this order. It is nearly a week now. I spoke to Megan who did her best to track down the long boxes of tube and insulation but she has been given bad information by the delivery company. She was advised that the tube and insulation would be delivered today and it has not arrived. This IN NO WAY reflects on Megan. She did her best and has been given bad advice by you courier. She was very helpful. However this looks bad for your company when you say on the order process that I am to get free next day delivery and a week later my solar system is still in pieces waiting for items to arrive. I am really cheesed off and now wish that I'd gone to Screwfix. Please give your courier a good stuffing and get my delivery here soonest.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry for the delay to one of your parcels. We have contacted our courier who inform that the products were delivered and signed for on Monday. We tried to speak to you and have left messages with you to keep you informed. Apologies once again for the inconvenience caused on this occasion. Regards, BES

Posted 6 years ago

“Quick service BUT poor product quality. I bought several different end feed fittings- they are all larger than the size specified. They fit very loose on the pipes / fittings, leaving a large gap between them and therefore consume large amounts of solder!!! Have bought various end feed fittings from other companies but never had this issue before.”

Helpful Report

Posted 6 years ago

Many thanks for your review. We have tried to call you to discuss your issue but was unable to speak with you. If you wish to discuss your fittings with our Technical or Customer Services Team please call 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“I have a note on my site which says to leave round back of house. UPS came when I was not in and I had to travel 3 miles to retrieve my parcel I am not impressed”

Helpful Report

Posted 6 years ago

Many thanks for your message. As I said in our conversation earlier please accept our apologies on behalf of our courier. Best wishes, BES.

Posted 6 years ago

“First, the positive. The product arrived quickly and works well. However I asked them to deliver to a self storage company. It arrived without any identifier on the outside so they had to open it and call the number on the delivery note to find who it was for. When I complained to customer services the lady I spoke to did not accept that this is a problem. She said I should put my name in the comments box on the order. All very well after the event but not really a fix.”

Helpful Report

Posted 6 years ago

Many thanks for your comment. As I explained when we spoke earlier I will advise The Sales Manager and IT Department re your comments. Best wishes, BES.

Posted 6 years ago

“Ordered some fittings friday 15th and still not received. I had to call BES to see where they were the following friday and was told they are at the couriers and will be delivered monday so we will see but not impressed by the lack of communication”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies you have not received the goods and as I explained when I called you earlier I will request a return to sender with our courier. Best wishes, BES.

Posted 6 years ago

“Impressed by the range and the website was easy to use. Unfortunately I placed an order for Saturday delivery at extra cost and it was delivered on Monday. It looks like the courier made an error. Gave BES a call the following Monday and the lady I spoke to said she would fill in a form for a refund of the difference. It is now Friday and I haven't heard anything since Monday - I'm assuming that my refund will appear shortly but we'll see...”

Helpful Report

Posted 6 years ago

Sorry for the late response. A credit has been raised and we hope you would see it back on your account within the next few days. Apologies your delivery arrived late. Best wishes, BES

Posted 6 years ago

“Goods received fast unfortunately incorrect product supplied. Phoned in 16:45 Friday last week to be told by sales customer service closed ring Monday. Telephone on Thursday at 8:15 to sales to be told customer service would ring me back today as they haven't started work yet. Well it's now 12:15 and no call back........ May be customer service are having a late start today??????? 07940377006 waiting?”

Helpful Report

Posted 6 years ago

Mr Hornsby, Sincere apologies as the experience outlined falls well short of our normally very high service levels. Thank you for bringing it to our attention so that we investigate. A member of our team has contacted you now to resolve the situation. We are very sorry for the inconvenience. BES

Posted 6 years ago

“Delivery not on time, paid for Saturday delivery didn’t receive it until Monday.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. A refund has been issued for your Saturday delivery. Apologies. BES

Posted 6 years ago

“Gas identification tape on back order! Screwfix have it in stock why cant BES manage that? BES very happy to charge me for it but I am still waiting for the product (2 weeks). Not exactly an obscure item.”

Helpful Report

Posted 6 years ago

Many thanks for your message. A message has been left on your voicemail advising of your expected delivery for your Gas Tape. Any queries please call Sales on 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“Found the website awkward to use and to order items. Delivery is very expensive and I still had to make a journey to collect the package from the nearest drop off point! Not very impressed!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry you had to collect your package from your nearest drop off point. BES provides FREE delivery for all items over £40. All delivery charges are transparent and remain consistent with other merchants in the plumbing, heating and gas supplies industry. Regards, BES Delete

Posted 6 years ago

“Hello, I have no problem about the product - it simple enough for not expecting so. But I am not happy with your delivery services; in placing the order a special query-box asked for instruction/information should no-one be present to accept the delivery. I stipulated clearly to leave the parcel in a safe-place by the front door - but no - the delivery driver could not be bothered! A re-delivery was then organised and again while no-one was present (just for 30min) the delivery was attempted but the instruction given for leaving the parcel were not respected; it was finally at the third attempt that I received the parcel. The point is; what was the point of specifically asking for instruction and then completely ignoring them. I hope in the future we will not need to go to the same process.”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies that it took 3 attempts for you to receive your goods. Unfortunately whilst you are able to leave instructions for the delivery it is at the drivers discretion if they think it is safe for them to leave the goods. UPS one of our couriers do have the facility to have goods dropped off at a local collection point - as long as they are not long items, maybe this would be useful on your next order. Best wishes, BES.

Posted 6 years ago

“No invoice provided with order so now having to pay additional 20% due to not being able to offer as tax”

Helpful Report

Posted 6 years ago

Dear Mr Badham, Thank you for your feedback. We are sorry that you did not initially receive an invoice on your order of £2.86. Customer services will be able to arrange the invoice so you can claim back the VAT on the purchase. Regards, BES

Posted 6 years ago

“The finish of the door is a little rough. It wouldn’t close and lock properly until it had been trimmed up and adjusted.”

Helpful Report

Posted 6 years ago

Many thanks for your review. Apologies that the door would not close and lock properly, in the future if items are purchased and are not as they should be please call in and speak to customer services. Best wishes, BES.

Posted 6 years ago

“Very hard to leave feedback, every order we have placed has been delayed because of the courier”

Helpful Report

Posted 6 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. Regards, BES

Posted 6 years ago

“My two last transactions TBH didn’t end well, I paid for a 12noin delivery it came after,my 2nd order was for Saturday it didn’t come at all, and they tried delivering it on Monday without clearing it with us weather someone would be in. So it was later dumped at an access point for us to collect. Not the best service. I don’t know who to blame Delivery service or BES but I’m doing business with BES and you offer a service that you can’t afford to meet.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. On your next order if a timed delivery is required and fails then please advise Customer Services on 0121 322 6400. Regards, BES

Posted 6 years ago

“I placed order on understanding of the promised next day delivery. Only 1 item arrived from the 5 ordered the next day. The remaining 4 items arrived 2 days after the order was placed. Not good enough if the parts were needed in an emergency or would completely hold a job up.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. Regards, BES

Posted 7 years ago

“Easy to use website. Good prices. Unfortunately delivery was a let down. Due Monday....didn't arrive.....phoned BES customer service....will be delivered Tuesday.......not arrived by 1500hrs Tuesday....phoned again.....told delivered to collection point!!! I drove to collection point and collected item myself.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. Regards, BES

Posted 7 years ago

“bought a gas bayonet blank from them, but it didn't fit, there was nothing on its web site to say what size fitting it was for,apparently there are two sizes, would have cost more to send it back than I paid for it, so cash wasted.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Sincere apologies that the Bayonet Blank did not fit. Please contact our Customer Services Dept. to return this product if you did wish to. Many thanks, BES

Posted 7 years ago

“Products good, prices good, delivery poor, should have got next working day delivery, but didn’t get delivered until following day, which held things up, also had a query about part missing, was promised this would be looked into, and missing part sent out, next day, still no sign of it.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. Customer services advises that the missing inserts have been dispatched and received. We are sorry for any inconvenience. Regards, BES

Posted 7 years ago

BES.co.uk is rated 4.7 based on 6,706 reviews