BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,225 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prices and very quick service”

Helpful Report

Posted 6 months ago

“They are the Best!!!, be dealing with them for the past Twenty Five years!!!!!”

Helpful Report

Posted 6 months ago

“The products...no issue. The staff...very helpful. The prices...great. The website...shocking! THE FORGETFUL BASKET. You start making a list, put lots of things in the basket. Leave tab open overnight, come back to basket and it's showing empty. So you once again search for all your parts, rebuild your basket. Go to checkout, suddenly all the previous days things re-appear. So everything is doubled. THE WORST SEARCH. You do a search and a snap-shot of what you want appears for the blink of an eye...then it disappears and the sorry nothing matches your search box overules it. This happened so many times I took a video of it (attached). The online experience was so glitchy and took so much time it totally put me off ever using BES again. You are a good company and you really need to sort this out.”

Helpful Report

Posted 6 months ago

Hi Roger Woolley, thank you for your feedback. We are very sorry about your web search experience. Our web manager is aware of your comments/video and so rest assured that this facility will be improved. On a better note we are pleased that you think our products, staff and prices are great. Regards, BES Ltd

Posted 6 months ago

“Great service all the time.”

Helpful Report

Posted 6 months ago

“We use BES a fair amount due to the nature of our business and can honestly say we have never had an issue. Speedy delivery service, vast range of products that you wont find elsewhere and competitive pricing. Top notch...”

Helpful Report

Posted 6 months ago

“very good company the service is excellent”

Helpful Report

Posted 6 months ago

“I ordered something and it was delivered. It's not that hard. Leave a review for goodness sake. Get a grip.”

Helpful Report

Posted 6 months ago

Thank you for your review. BES Ltd

Posted 6 months ago

“Quality product reasonably priced and speedy delivery”

Helpful Report

Posted 6 months ago

“As described”

Helpful Report

Posted 6 months ago

“As described”

Helpful Report

Posted 6 months ago

“No good policy because there is not window of cancell order and not good for refurn even. Good only to sell Regards Nitin”

Helpful Report

Posted 6 months ago

Hi Nitin Kerai, please note we do have a clear returns policy in place at BES. Please email customerservices@bes.co.uk and they will arrange for a return/refund. Regards, BES

Posted 6 months ago

“Great products as always with super fast delivery.”

Helpful Report

Posted 6 months ago

“Excellent service, delivered next day to Perthshire and keenly priced central heating controller.”

Helpful Report

Posted 6 months ago

“Great price and delivery”

Helpful Report

Posted 6 months ago

“All what l ordered was on time and to my satisfaction”

Helpful Report

Posted 6 months ago

“I placed an order with the guarantee of a next day before 10:30 am delivery. I paid the extra charge as requested. This was for a very time sensitive job and was lead to believe it would be here before 10:30am. In fact the part didn’t even arrive that day at all. Which held up the job causing a huge amount of stress for the customer and had to cancel other trades because of this. I’ve had no apology or explanation or an offer of my delivery refund back which was £21.30 !!! Would only order from BES again if the job I was doing wasn’t time restricted and I wasn’t fussed when it arrived”

Helpful Report

Posted 6 months ago

Hi Wayne Stevens, thank you for your feedback. We are very sorry about this as it falls well below our usual high standards. Rest assured a refund is being issued. Your issue has been flagged up with DPD and we have been given an investigation number to ascertain what happened. Sincere apologies. BES Ltd

Posted 6 months ago

“The only company that could supply the item I required with efficiency, thank you”

Helpful Report

Posted 6 months ago

“Competitively priced, very easy to order and collect. Great service, would recommend”

Helpful Report

Posted 6 months ago

“Great company”

Helpful Report

Posted 6 months ago

“Service was fantastic and your delivery Man was so pleasant, Thank you and we will be using your service again 👍”

Helpful Report

Posted 6 months ago

BES.co.uk is rated 4.7 based on 8,225 reviews