BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,895 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of products. They delivered on time.”

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Posted 6 months ago

“That was the quickest delivery ever. Great quality as well. Definitely recommend it.”

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Posted 6 months ago

“I bought some insulation for my condensing pipe on my boiler. Although ive yet to put it on the quality seems good. The package arrived in good time. The only negative comment was the cost of the postage as a % of the cost of goods bought.”

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Posted 6 months ago

“Placed an order with BES recently and it didn’t go quite to plan. My delivery was delayed by four days, and when it finally turned up it had been reboxed by DPD because the original packaging wasn’t up to the job. By that point the box had been damaged and a few small items were missing. I phoned BES and was told to email photos, which I did straight away, but I’ve not had any response since. It’s only about a tenner’s worth of parts, but it’s still money I’ve lost and the lack of follow-up isn’t great. Shame really, because when BES get it right they’re usually spot on. This time though, the experience fell well short.”

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Posted 6 months ago

Thank you for using BES. However, we are sorry that we have let you down on this occasion. We have regular meeting with our couriers so that we can discuss performance. Clearly your package has been damaged by DPD hence the delay and DPD re-boxing. Thankfully instances like this are very rare indicated by our overall 4.7/5 review total score. Apologies. BES

Posted 6 months ago

“Very satisfied with my purchase and the price. Quick delivery too. Excellent service.”

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Posted 6 months ago

“Bought a dozen taps Good price,good quality Delivery top”

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Posted 6 months ago

“Good prices. Fantastic service and quick delivery”

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Posted 6 months ago

“All products despatched and arrived on time. Good products and competitive price”

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Posted 6 months ago

“Easy to order from and quick efficent delivery”

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Posted 6 months ago

“I ordered 10 1/2" BSP fittings which arrived on time. It would have been nice to get them delivered to the door rather than across the garage path. BES did't close the openend bag and DPD managed to both crush the parcel open en sling it into the woodstore (we were home, no ring) from where they dispersed. Thanks.”

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Posted 6 months ago

Thank you for your feedback. We were pleased to hear that your delivery arrived on time. However, it is disappointing that the courier seems to have damaged your parcel as you describe. Rest assured BES provide a 'returns' service should any deliveries get damaged. Please contact our customer services team for more details, if required. Regards, BES

Posted 6 months ago

“I received the goods i ordered”

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Posted 6 months ago

“Excellent swift service, Securely packaged, Itimes sent as per order and received in prestine condition . Thank you.”

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Posted 6 months ago

“Great service, ordered in evening arrived next day. Thank you.”

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Posted 6 months ago

“Great product at a good price, and fast delivery”

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Posted 6 months ago

“I had problems with the parts ordered one item was broken and the other the parts were the wrong size but BEs listened and have refnded me the money.. I am sorry the order was not as I had hoped but I am happy to use BEs anytime in the future in the past I have not had any problems”

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Posted 6 months ago

“Thank you BES, great service and fast delivery. Item arrived in great condition. Will use you again in the future.”

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Posted 6 months ago

“Excellent quick service”

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Posted 6 months ago

“Excelent quality of the product and very fast delivery.”

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Posted 6 months ago

“Delivered what I asked for when I needed it, all for a great price. What’s not to like?!”

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Posted 6 months ago

“Easy web site to navigate and a good choice of products. Kept up to date with my order. Delivery arrived next day as stated, can not fault anything and will definitely use BES again and can recommend them.”

Helpful Report

Posted 6 months ago

BES.co.uk is rated 4.7 based on 7,895 reviews