BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,374 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,374 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery? After 3 days ups still not delivered had to cancel order.”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies that you did not receive you parcel next day, I can see from the courier there had been an issue with the address holding delivery up. Please be assured that this is something that doesn't happen very often and we do operate at a 99.99% success rate of next day delivery. Best wishes, BES.

Posted 5 years ago

“Due to ill health, a family wedding and time abroad, the part did not get fitted for two and a half months, then it turned that the wrong part had been ordered. They refused to take it back due to 'stock rotation' I pointed out that it was unopened and that we intended to order the correct part but a very snotty female in customer services wasn't having it. Not impressed, I will not be using them again, nor will the two plumbers that I use.”

Helpful Report

Posted 5 years ago

We apologise you feel let down on this occasion but we have to adhere to our Terms and conditions this is to safe guard customers who may re order the returned products. We have stringent checks to ensure the shelf life on products are within the correct parameters for future orders. We collect and credit customer returns if within the 30 day limit. We pride ourselves on doing what we can for the customer and that’s why we offer a free take back service. Thank you for review and we hope we have addressed your comments and that you will use us again in the future.

Posted 5 years ago

“Hi ,you sent a wrong order I wanted a double Socked you sent threefold”

Helpful Report

Posted 5 years ago

Many thanks for your message. As discussed with you earlier you were correctly sent the item you ordered and if this is incorrect for your needs please speak to our Technical team for advice. Best wishes, BES.

Posted 5 years ago

“Ordered an item but BES website didn't advise that it wasn't in stock. Had to wait 16 days for delivery. When I complained I was fobbed off and told I could have sorted it by cancelling the order if I wasn't happy!!!.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried to call you today but was unable to get through. Just to advise your parcel is out for delivery today. Best wishes, BES.

Posted 5 years ago

“It didn’t arrive, unusual as it has always been next day. After enquiring it seems it was delivered but there was no answer. So the delivery was taken to be stored for collection by me, but.... I wasn’t informed.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We did call this morning and have spoken with your colleague. Please call 0121 322 6400 if there are any future issues. Best wishes, BES.

Posted 5 years ago

“I have not received my item it has been over a week since I ordered it could you tell me where it is? Order number is: #100208550 Thank you”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies you have not received your required goods. A message has been left on your mobile number advising you of the potential delivery date. If you have any queries please call Sales on 0121 322 6400 option 1. Best wishes BES.

Posted 5 years ago

“very disjointed that no cistern nut was included with this flush pipe, have had to buy a close couple from SCREWFIX to be able to complete the job, also no weld couple included, from my point i should have just bought else where without paying the delivery charge that was as much as the product”

Helpful Report

Posted 5 years ago

Dear Mr Davidson, Thank you for your feedback. Of course we were very disappointed that you completed your job by shopping elsewhere. The product details do state what parts are included (and this is how the manufacturer supplies to BES) However, we take on board your comments and will endeavour to make this clearer in future. We are sorry for any confusion. Regards, BES

Posted 5 years ago

“Next day delivery all lies takes 4 days”

Helpful Report

Posted 5 years ago

Dear Sir, Thank you for your feedback. We clearly state that deliveries to the north of Scotland take 2-3 days (we note this is where your delivery was successfully delivered) We can only apologise that your delivery fell one day outside the expected window. Regards, BES

Posted 5 years ago

“I never received the part!!”

Helpful Report

Posted 5 years ago

Many thanks for your message. As per our conversation a credit has been raised. Best wishes, BES.

Posted 5 years ago

“Very bad experience, ordered some flow reducer and paid for express delivery on a Saturday to make sure I got the items for Monday morning, Monday morning the valves still wasn't there, called the courier and they assured me will have it before 10.30 am same day, obviously didn't happen...later lunch time been called and been told that will only deliver on Tuesday...after I was waiting in front of customers house for hours and also customer had to take a day off from work. I only ordered from them because of the option to have the items delivered on Saturday. Been told I will get a refund for express delivery I paid but didn't happen so far.... Never again”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. A refund has been issued for your Saturday delivery. Apologies. BES

Posted 5 years ago

“Didnt received my parcel as delivery company left my parcel in my naighbour and they didnt left any massege about it. I Lost one of my job which was planed for day after planed delivery day.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. Apologies. BES

Posted 5 years ago

“(20/02/2019) ordered an LPG changeover valve with OPSO .. 22/02/2019 delivery was unable to find us .. even though BES have delivered to us many times. Ordered a second one "Next day" Saturday delivery - (23/02/2019) so we could do our job on the Monday .. followed our order online on the Saturday and it was out for delivery but at 11.30 the status changed to "sorry we missed you" .. we were here at the address waiting for the delivery .. no attempt was made to deliver at all. I have now paid for two COV's at a cost of £154.64 inc vat .. as of todays date (28/02/2019) .. neither of the items have arrived and BES have as far as I understand not refunded me the above amount. Still waiting for a full refund and still "no attempt to deliver" - rubbish service To get the job done I have since purchased a further two COV's - bought these from Continental product Engineering Ltd - and both items arrived next day NO PROBLEM * Very Good service I think”

Helpful Report

Posted 5 years ago

Many thanks for your message. As per our conversation earlier apologies your parcels did not arrive to you, I will pass your comments to our Sales Manager for when she meets with our couriers. Your credit has been processed and you should see it back on your account in the next 3 - 5 days. Best wishes, BES.

Posted 5 years ago

“Ordered a part and recieved email to give me a delivery date , part was delivered on the said day , phoned customer service to be told the part was on back order , very poor as needed part urgently”

Helpful Report

Posted 5 years ago

Many thanks for your message Michael. Apologies the Waste Pipe Adapter was not available at point of ordering. I have tried to call you to advise that as per your order confirmation that would of been sent to you it was advised on there that the item would be placed on back order. Best wishes, BES.

Posted 5 years ago

“Still waiting for my order to be delivered ordered 8 days ago”

Helpful Report

Posted 5 years ago

Many thanks for your message. A voicemail has been left for you as it looks like when the order was placed the collection of the parcel from our warehouse in Birmingham was selected and so has been held in the warehouse awaiting its pickup. Please call our sales department on 0121 322 6400 and speak to an adviser. Beat wishes, BES.

Posted 5 years ago

“Unfortunately from start to finish I have had bad service. To start with I emailed to ask which of the two pictures of different items for the same listing was the correct one . No one got back to me , so I then called. The lady said they would get back to me on monday , they didn’t . So I called her again and she said they would get back to me , they didn’t . In the mean time having given up on the idea of anyone getting back to me quickly I ordered a part . When the part arrived it was the wrong part. I called to say what had happened . I was told I would get a refund , it didn’t happen . Felt like I was talking and dealing with ghosts .”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies you did not receive any call back as advised you would. Customer Services will be issuing you a credit today and please just use or dispose of the goods you purchased from us. Again our apologies on this occasion and be assured this is not our normal way of working here at BES. Best wishes, BES.

Posted 5 years ago

“Still waiting for my order to be completed”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies your order did not arrive complete but we aim for the olive splitter to be with you by Wednesday. Any problems please call sales on 0121 322 6400. Best wishes, BES.

Posted 5 years ago

“Not delivered on time, apparently problems with the royal mail but still billed for the next day delivery”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. Apologies. BES

Posted 5 years ago

“Customer service of the tech team is discussing,Asked a question and was treated like a child and hung up on,You speak with tech when you don't know about an item so no need to act like we should know everything.”

Helpful Report

Posted 5 years ago

We apologise for this and a senior member of staff will be in contact with you via email or if you would like to speak to her please call in on 0121 322 6400 opt 1 and ask for Cathy Griffin. This is not our standard of customer service and will deal with it accordingly. Best wishes, BES.

Posted 5 years ago

“The product has not been delivered yet!”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies you have not as yet received your goods from UPS. I can see a couple of attempts have been made and your package is back out for delivery today. Any problems please call sales on 0121 322 6400.

Posted 5 years ago

“Considerably cheaper than local suppliers (60+ %) Customer service very attentive and positive in sorting postal delay (UPS messed up) Use these guys and you'll save proper money !”

Helpful Report

Posted 5 years ago

Many thanks for your review. Apologies for UPS and the problem you experienced with the delivery. Best wishes, BES.

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,374 reviews