BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,413 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,413 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly the most incompetent service I've ever had the misfortune to encounter. Placed an order for next day delivery with specific instructions of where to leave item. Item wasn't left, neither was a card. Contacted BES, they apologised and informed me that delivery would be the following day. Took day off work as needed the materials for weekend works. Contacted BES in the afternoon in order to chase up delivery. Was informed that goods were in Northampton should I wish to pick them up ( 130 mile round trip ). Because the fault lay between them and the courier they informed me that they would have the goods couriered to me and should expect them around 7pm that evening. Received a call at 4.30pm informing me that they had changed their minds and were now not going to send them leaving it too late for me to source materials from elsewhere. Whole episode cost me nearly £2,000 in loss of wages and accommodation charges.”

Helpful Report

Posted 5 years ago

Dear Mr Hamill, Thank you for your feedback. BES can only apologise for the service levels you received. These levels fell way below our usual high standard. As you know BES were badly let down by its courier on this occasion. Rest assured we have escalated the points you raise at a senior level with our courier to investigate. Once again we are very sorry for the inconvenience caused. Regards, BES

Posted 5 years ago

“Ordered a part needed urgently for the weekend, paid for Saturday delivery and it didn’t turn up. The tracking said it was on its way and we continued with the program of works. The tracking reset on Monday morning for delivery on the Tuesday. This may have been the Carriers fault however BES chose to use this carrier.”

Helpful Report

Posted 5 years ago

Many thanks for your message. As discussed when we spoke apologies that you did not receive your package on Saturday. Apologies for any inconvenience caused. Best wishes, BES.

Posted 5 years ago

“Using this firm has been Absolutely horrific i paid for next day delivery and still haven’t received my goods I would certainly never recommend getting anything from here again it’s a week late and I’m still waiting”

Helpful Report

Posted 5 years ago

Thank you for your message. As advised when we spoke today your package is awaiting collection at the UPS access point. Best wishes, BES.

Posted 5 years ago

“Things which were to be delivered les then half got delivered late the rest of it has not been delivered as yet. I will not recommend the business to anyone.”

Helpful Report

Posted 5 years ago

Many thanks for your review. We have tried to speak to you but was unable too so a voicemail was left. Please call into sales on 0121 3226400 to discuss your missing items. Best wishes, BES.

Posted 5 years ago

“ordered this delivery, over a week ago. still not arrived. I know it has left BES, but UPS, PROMISSED to redeliver last Friday and still no joy from them.”

Helpful Report

Posted 5 years ago

Many thanks for you message. We have tried to call you but was unable to speak with you and a voicemail was left advising you to call in for an update on your package. Best wishes, BES.

Posted 5 years ago

“Was told I would receive the product on Tuesday... it’s now Saturday and I still don’t have it. I have a gas meter box without a door that’s been in the rain for the past three days. And you want me to review how well you did? If I could give 0 stars I would”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have tried to call you in regards to your parcel delivery and have left you a voicemail. Please call sales on 0121 3226400 for the details. Best wishes BES.

Posted 5 years ago

“Hi. My parcel the say recived but I did not recive .”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies your package was not delivered on Saturday. As we discussed earlier your package is out for delivery today. Any problems do not hesitate to contact us on 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“Ordered a 150mm storm collar and was sent a 180mm . Won’t use again. Email sent that evening and 3 days later still no reply.”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have passed this to Customer Services who will be in touch. If you wish to discuss this please call 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“Do not buy from here i paid £5 extra to get my goods delivered before 12pm but never arrived i had to collect it from my nearest ups collection point 2 days later. I emailed them regarding the refund for faster delivery didnt get no reply.”

Helpful Report

Posted 6 years ago

Many thanks for your message. We did try to call you but was unable to speak with you. The courier advises delivery was attempted at 9.18am. Your query has now been passed to Customer Services. Best wishes, BES.

Posted 6 years ago

“Paid £4 to get it delivered on a Saturday. Planned the job in with my customer for the Monday. Received a text to say it would be delivered Saturday. Waited in all day. Found a card on Monday afternoon saying they tried to deliver although I left instructions to put the parcel in the back garden. Unhappy customer. Product was fine though.”

Helpful Report

Posted 6 years ago

Many thanks for you message. Apologies your parcel did not arrive on the Saturday as requested, we did call to advise that your query will be passed to Customer Services. Best wishes, BES.

Posted 6 years ago

“Still haven’t received my order”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have tried to call you to advise your package has been delivered to a UPS access point as when delivery was attempted they were unsuccessful to deliver to the designated address. Please call Sales on 0121 322 6400 for details of where to collect the package from. Best wishes, BES.

Posted 6 years ago

“Truly shocking. Selling out-of-date smoke alarms.”

Helpful Report

Posted 6 years ago

Many thanks for your message. Your message has been passed to Customer Services. Best Wishes, BES.

Posted 6 years ago

“Advertised a smoke alarm on their website wasn’t available no alternative and quite frankly weren’t bothered. First and last time I will be using BES”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have tried to call you to advise that we are currently in talks about getting more stock of p/n 21697. As you are aware we don't have a direct replacement but our Technical team advise that p/n 21314 can be used as an alternative. If you require any further assistance please call 0121 3226400. Best wishes, BES.

Posted 6 years ago

“Next day delivery? After 3 days ups still not delivered had to cancel order.”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies that you did not receive you parcel next day, I can see from the courier there had been an issue with the address holding delivery up. Please be assured that this is something that doesn't happen very often and we do operate at a 99.99% success rate of next day delivery. Best wishes, BES.

Posted 6 years ago

“Due to ill health, a family wedding and time abroad, the part did not get fitted for two and a half months, then it turned that the wrong part had been ordered. They refused to take it back due to 'stock rotation' I pointed out that it was unopened and that we intended to order the correct part but a very snotty female in customer services wasn't having it. Not impressed, I will not be using them again, nor will the two plumbers that I use.”

Helpful Report

Posted 6 years ago

We apologise you feel let down on this occasion but we have to adhere to our Terms and conditions this is to safe guard customers who may re order the returned products. We have stringent checks to ensure the shelf life on products are within the correct parameters for future orders. We collect and credit customer returns if within the 30 day limit. We pride ourselves on doing what we can for the customer and that’s why we offer a free take back service. Thank you for review and we hope we have addressed your comments and that you will use us again in the future.

Posted 6 years ago

“Hi ,you sent a wrong order I wanted a double Socked you sent threefold”

Helpful Report

Posted 6 years ago

Many thanks for your message. As discussed with you earlier you were correctly sent the item you ordered and if this is incorrect for your needs please speak to our Technical team for advice. Best wishes, BES.

Posted 6 years ago

“Ordered an item but BES website didn't advise that it wasn't in stock. Had to wait 16 days for delivery. When I complained I was fobbed off and told I could have sorted it by cancelling the order if I wasn't happy!!!.”

Helpful Report

Posted 6 years ago

Many thanks for your message. We have tried to call you today but was unable to get through. Just to advise your parcel is out for delivery today. Best wishes, BES.

Posted 6 years ago

“It didn’t arrive, unusual as it has always been next day. After enquiring it seems it was delivered but there was no answer. So the delivery was taken to be stored for collection by me, but.... I wasn’t informed.”

Helpful Report

Posted 6 years ago

Many thanks for your message. We did call this morning and have spoken with your colleague. Please call 0121 322 6400 if there are any future issues. Best wishes, BES.

Posted 6 years ago

“I have not received my item it has been over a week since I ordered it could you tell me where it is? Order number is: #100208550 Thank you”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies you have not received your required goods. A message has been left on your mobile number advising you of the potential delivery date. If you have any queries please call Sales on 0121 322 6400 option 1. Best wishes BES.

Posted 6 years ago

“very disjointed that no cistern nut was included with this flush pipe, have had to buy a close couple from SCREWFIX to be able to complete the job, also no weld couple included, from my point i should have just bought else where without paying the delivery charge that was as much as the product”

Helpful Report

Posted 6 years ago

Dear Mr Davidson, Thank you for your feedback. Of course we were very disappointed that you completed your job by shopping elsewhere. The product details do state what parts are included (and this is how the manufacturer supplies to BES) However, we take on board your comments and will endeavour to make this clearer in future. We are sorry for any confusion. Regards, BES

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,413 reviews