BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,087 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,087 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Material was not delivered and there is no further information, using DPD as a Transporter is a Hugo mistake, they don’t delivery, I want my money back”

Helpful Report

Posted 3 months ago

Hi Frederico - Our apologies for your item not being delivered by our courier. I have liaised with our customer services department who have issued a refund for your order. If you have any other issues please don't hesitate to get in touch via email at customerservices@bes.co.uk. Kind Regards, BES Ltd.

Posted 3 months ago

“Ordered a pipe freezer for Saturday delivery, courier came nowhere near but said I wasn't in. Unreliable.”

Helpful Report

Posted 3 months ago

Good afternoon Simon, Thank you for the feedback. I am sorry to hear you've had this experience with one of our couriers. Is it possible you could email customerservices@bes.co.uk with your order number if you are yet to receive your order? We will get this looked into for you, Kind Regards, BES Ltd

Posted 3 months ago

“The web site is useless - it's impossible to find anything. I constantly need to use the paper catalogue, which is ok, but I notice for some strange reason you only send these out now rarely. Change the website to at least allow the catalogue pages to be shown so we don't have to use the useless serch engine. Then customers might be a able to find things we know you sell.”

Helpful Report

Posted 3 months ago

Hi Niall McGlashan, Thank you for your feedback. We were surprised to read as we successfully process thousands of orders each week via our website. However, we constantly strive for improvement therefore one of our web team will reach out to ascertain what we could improve to help your web searches. Also we we were pleased to hear that you use and like our catalogue. Regards, BES

Posted 3 months ago

“I ordered a part from this company and as soon as I hit send it realised it was incorrect.so I called them immediately. Couldn't have been more than 30 seconds later, and they told me it could not be changed and I had to call them to cancel it once I got the carriage notification. Utterly ridiculous ! I then ordered the correct part but that never arrived, so.i called them again and they said it was canceled along with the incorrect part. A total joke, and complete waste of everyone's time Turns out they can”

Helpful Report

Posted 3 months ago

Hi David Burch, Thank you for your feedback. We take on board your comments regarding the order you wished to cancel immediately after placing it online. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers. However, once you rang it seems by exception a member of our team did try to help you out, which then led to some confusion about your original cancelled order and then your replacement order. Apologies. For 99% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 3 months ago

“Nothing to do with the thermostat. Was disappointed with the service from BES. They are normally top class but after waiting 3 days for the goods and telephoning them to enquire the whereabouts, they informed me there was no stock. Bit surprised by that response as on any other time of using the online site it will inform you in when ordering if stock was a problem. Not sure where they went wrong this time”

Helpful Report

Posted 6 years ago

“Delivery did not arrrive - DPD made one attempt outside business hours and no further attempt - now need to re-order causing delays to repair work.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are sorry about your delayed delivery with DPD. As soon as we were aware your goods had been returned as damaged, we sent a replacement for delivery the next day. However, you also placed a reorder yourself and this was also delivered by DPD at the same time (today at 13.19) Apologies but if you wish to return the duplicated product please contact our customer services dept. customerservices@bes.co.uk and they will take care of this on your behalf. We are very sorry about the mix up with the courier in relation to your original delivery, thankfully this is very rare. Apologies. BES

Posted 3 months ago

“I didn’t get my order and they did not answer to my emails”

Helpful Report

Posted 4 months ago

Thank you for your feedback Petru. Apologies for the delays to your delivery. Our courier has let us both down, which thankfully is very rare. Following contact with our team we understand that you have requested a refund. Your refund will be processed in due course. Apologies, BES

Posted 4 months ago

“awful, ordered a pre 10:30 and didn't come pre 10:30. The driver claimed he attempted delivery and was never within 1 mile of the site. As result my job fell through and my client went elsewhere as the part required was urgent.”

Helpful Report

Posted 4 months ago

Hi Alex Thomas, thank you for your feedback. We are very sorry about what happened. Following investigation DPD have logged your/our complaint. It is classed as a 'non compliant' delivery - not least because no suitable photo was taken of the delivery attempt -the DPD driver will be interviewed . The results of this interview will remain confidential but the outcome will be logged internally within DPD so that service levels meet our necessary requirements. Of course the diamond delivery fee paid will be refunded. Apologies once again. BES Ltd

Posted 4 months ago

“Unfortunately this fitting wasn’t fit for purpose the 8mm side was fine but the 6mm side did not fit nor was there a recess for the olive it was more an iron connection on the 6mm side and could not be used to connect 6mm copper pipe”

Helpful Report

Posted 4 months ago

“advertise a product they dont have and then sent me the wrong part. got a refund but cannot supply the correct part. What a waste of space.”

Helpful Report

Posted 4 months ago

Hi David Shanks, thank you for your feedback. It is very rare indeed for us to be out of stock. We are sorry that on this occasion you missed out. It is a shame that the product you ordered did not meet your needs but of course a full refund will be issued once it is returned as per BES t&c's. Please contact customerservices@bes.co.uk Regards, BES

Posted 4 months ago

“Ordered these last Thursday afternoon and did not recieve them until Wednesday customer did not need them 😒”

Helpful Report

Posted 4 months ago

Hi Mr Paul Gray, Thank you for your feedback. We have escalated with our courier regarding the delay of your parcel, which we are very sorry about, to help prevent in the future. Your experience is thankfully very rare and falls well short of our usual high service levels. Apologies. BES

Posted 4 months ago

“I placed my order on the 11th March and as of the 18th March I still have not received it, so I am not happy with the service.”

Helpful Report

Posted 4 months ago

Hi Nuala Thompson, thank you for your feedback. We are very sorry about the delay to N.Ireland. Upon investigating we can see that our courier has let us both down (very rare) - they delivered to your neighbour at #9 yesterday (Mark) as they failed to get a response at your delivery address. Sincere apologies. BES

Posted 4 months ago

“Item not delivered even though it was paid for. Clearly marked on order to deliver to home but failed to do so, now trying to get it returned and refunded.”

Helpful Report

Posted 4 months ago

Hi Stephen Bunt, Thank you for contacting us. We are very sorry about the courier delay. Upon investigation DPD tell us that when a DPD customer downloads the DPD app and at some point in the past the instruction “Take to shop “ is provided then this means all future orders placed with DPD are taken to a pick up shop until the setting is adjusted on his app DPD tell us the parcel will still be available to collect from the collection address up to and including tomorrow (Thursday 19 March) We are sorry about this and of course we will issue a refund if the goods are not collected and that is what you prefer? Please advise. Regards, BES

Posted 4 months ago

“odered then rang to cancel befor it was post was told to thay would let it go to dpd depot then send it back and then would refund me dident tell me it would cost me i paid £7.97 and got £2.03 probley would have been best to let it just arrive and keep it whot a rip off never buy from them again”

Helpful Report

Posted 4 months ago

Hi Colin Hubbard, Thank you for your feedback. We are sorry that we were unable to stop your delivery after you had decided to cancel the order that you had placed online (once orders are placed our processes begin, which is how we achieve next day delivery) Of course once returned we will issue a refund for your unwanted order. Apologies. BES

Posted 4 months ago

“After I install it, was start leaking.”

Helpful Report

Posted 4 months ago

“Order for next day before 1030. Driver said couldn’t find addres. When we collected it from another location it had bits missing. I phoned and was made to feel like it was my mistake. Poor customer service, rude, never apologised and then sent again but not even quick delivery. Please listen to the phone call. I now have a very unhappy customer. Still waiting for refund on a delivery which she was making out I was strange for asking for it.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are sorry that your delivery was delayed, with a picking error. This is VERY rare and we can't apologise enough. As per your conversations with the team, once it was established goods were missing we agreed that replacements would be sent. Also a refund request was made for the pre10.30 tariff and this was refunded to the your PayPal account the same day (Monday 9 March) Apologies. BES

Posted 4 months ago

“Ordered collection of equipment to install a new garden tap on next day delivery on 3rd March. Some bits arrived 4 days later but we are still waiting for the pipe 7 days later. I could have walked to Screwfix and back in that time. Customer services were apologetic but unable to really help.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. Your delivery to Aberdeenshire arrived 6th March which is within our 2-3 delivery time period for the Highlands, as per our t&c's. However, we are sorry that your second package was delayed until 10th March. As explained on the telephone a full refund will be issued (12th March) as per your request. Apologies. BES Ltd

Posted 4 months ago

“Absolutely awful, a week chasing a delivery that I was told I wasn’t in !! When I was actually working at the front of my property, then having to chase a large sum of money for a refund being lied to again, being told it had been refunded when it clearly had not. Very disappointing BES”

Helpful Report

Posted 5 months ago

Holmeplumbing&heating Ltd, Firstly please accept our sincere apologies, noting that a full refund is definitely being processed today (also note it will take a few days for your bank to process) DX have let us both down but the delay regarding your full refund is simply unacceptable. We are extremely sorry about your overall experience. A thorough investigation by BES is ongoing, as your experience falls well short of our normally high levels of customer service. We will update this reply in due course. Regards, BES Ltd

Posted 5 months ago

“The products...no issue. The staff...very helpful. The prices...great. The website...shocking! THE FORGETFUL BASKET. You start making a list, put lots of things in the basket. Leave tab open overnight, come back to basket and it's showing empty. So you once again search for all your parts, rebuild your basket. Go to checkout, suddenly all the previous days things re-appear. So everything is doubled. THE WORST SEARCH. You do a search and a snap-shot of what you want appears for the blink of an eye...then it disappears and the sorry nothing matches your search box overules it. This happened so many times I took a video of it (attached). The online experience was so glitchy and took so much time it totally put me off ever using BES again. You are a good company and you really need to sort this out.”

Helpful Report

Posted 5 months ago

Hi Roger Woolley, thank you for your feedback. We are very sorry about your web search experience. Our web manager is aware of your comments/video and so rest assured that this facility will be improved. On a better note we are pleased that you think our products, staff and prices are great. Regards, BES Ltd

Posted 5 months ago

“I placed an order with the guarantee of a next day before 10:30 am delivery. I paid the extra charge as requested. This was for a very time sensitive job and was lead to believe it would be here before 10:30am. In fact the part didn’t even arrive that day at all. Which held up the job causing a huge amount of stress for the customer and had to cancel other trades because of this. I’ve had no apology or explanation or an offer of my delivery refund back which was £21.30 !!! Would only order from BES again if the job I was doing wasn’t time restricted and I wasn’t fussed when it arrived”

Helpful Report

Posted 5 months ago

Hi Wayne Stevens, thank you for your feedback. We are very sorry about this as it falls well below our usual high standards. Rest assured a refund is being issued. Your issue has been flagged up with DPD and we have been given an investigation number to ascertain what happened. Sincere apologies. BES Ltd

Posted 5 months ago

BES.co.uk is rated 4.7 based on 8,087 reviews