BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,356 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order”

Helpful Report

Posted 3 months ago

Sincere apologies Eric Haskins. Your order has been resent. After an investigation we can see that the courier lost your original order (extremely unusual) We are very sorry about the delay. BES Ltd

Posted 3 months ago

“Items never delivered?”

Helpful Report

Posted 3 months ago

Hi Krzysztof Bielski, we are very sorry about this. Our courier has let us down on this occasion (very unusual). However, a full refund has been issued. Also after you spoke to a colleague we have resent your order and this was dispatched yesterday. Sincere apologies. BES Ltd

Posted 3 months ago

“Don't be fooled by there next day delivery it's misleading it happened with me 3 times twice 3rd day and ones even later when I spoke to customer service they say that we can't do anything we have dispatched goods my argument is best uses what ever courier company if they are advising next day then it should be next day not happy with there service”

Helpful Report

Posted 3 months ago

Hi Ejaz H Anjum, thank you for your feedback. We are very sorry about this. It is very unusual as our delivery metrics show next day delivery is in the +90% fulfilment rate. Please could provide details so that we can investigate. Regards, BES Ltd

Posted 3 months ago

“gave delivery date.item never arrived.bo explanation”

Helpful Report

Posted 4 months ago

Hi imtiyaz Patel, thank you for your feedback. Upon investigation we can see that your delivery was damaged by our courier in transit (a rare event thankfully) for which we can only apologise. Of course you will be refunded in full. Please look out for a text from the courier, with further instructions. If you have any queries please contact customerservices@bes.co.uk Regards, BES

Posted 4 months ago

“Bought this alpha press gun used it, on first day, the press gun wouldn’t stop when the pin came loose after pressing a fitting causing the pin gun to break, BES said it wasn’t under warranty and got charged £118 after complaining to fix it, only used it once”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are sorry about what happened. However, upon investigation we note that a BES employee referred you to the manufacturer Alpha Press. We also note that Alpha Press resolved the repair quickly under 'warranty repair'. Alpha Press also informed us that you were happy with the repair and quick turnaround. We very much hope that this matter is now resolved. Apologies. BES

Posted 3 months ago

“Wasn’t told on the phone I had to order in advance so ended up having to order on site and waited 40 minutes for it to be brought to the desk.”

Helpful Report

Posted 4 months ago

Hi Michael, thank you for your feedback. We are sorry that you had to wait 40 minutes. BES operate from a vast warehouse with a collection facility, so we need 30 minutes to pick products (but usually it is quicker). We state these conditions on our website and in our catalogue etc. However, it seems on this occasion we did not meet our usual fantastic service levels. Apologies. BES

Posted 4 months ago

“it still hasnt arrived. have chased again yesterday and no response , pretty poor service”

Helpful Report

Posted 4 months ago

Good afternoon Nik - We're sorry your delivery isn't with you yet and for the lack of response. Please could you call 0121 322 6400 and press 1 to get put through to one of our team who will be able to help with your delivery and get this resolved for you as quickly as possible. Thank you, BES Ltd

Posted 4 months ago

“I can't give you a review as I haven't received the order, can you help?”

Helpful Report

Posted 4 months ago

Good afternoon Mr. Macleod - Our main line is available 7am-9:30pm all week and 8:30am-12:30pm on weekends and we are here to help with any of your order queries - 0121 322 6400 Alternatively you can also email us at sales@bes.co.uk Thank you, BES Ltd

Posted 4 months ago

“Still waiting to receive the correct part as advertised —would like to mention that sales have been most helpful but customer services have not even been in touch USELESS”

Helpful Report

Posted 4 months ago

Hi Michael, thank you for your feedback. We are sorry about the delay (due to our courier) but also note that your product has since been delivered. We also note your comments about our sales and customer service departments. We take fantastic service very seriously and so our team members have been made aware of your 1star-review, so that our high service levels do not drop (we currently maintain 4.6/5 as a total on reviews.io) Regards, BES

Posted 4 months ago

“Will coment when I receive my order. You gave me a delivery date of 7/5/26. I rang you on the 10/05/26 and you said my order was out for delivery I rang you again on the 13/05//26 and you said it will be out for delivery today 14/05/26 I am not holding my breath”

Helpful Report

Posted 4 months ago

Thank you Mr Philip Jones. Apologies. Your delivery is out today. (background, when you placed your order important address details were missing i.e your farm name) Now that the courier has that vital information they are able to locate your premises. We are sorry about the delay. Regards, BES

Posted 4 months ago

“Not a good word to say about this order that was ordered on 6th May and still has not turned up. BES standards are slipping. Now the second time this year we have had aprobelm with delievery.”

Helpful Report

Posted 4 months ago

“Won't be using again. Ordered pipe freezing kit with specific delivery for Saturday. DPD said they had missed me for delivery when I was in all day, they took a blank photo and never came anywhere near. Finally got in touch with depot who said they would deliver later that day. It didn't arrive. Order cancelled, purchased from somewhere who delivered when they said they would.”

Helpful Report

Posted 5 months ago

Hi Mr Gargett, Our sincere apologies that your parcel was not delivered as expected – we completely understand how frustrating this must have been. I can see that you’ve already been in touch with our customer service team and that a credit was issued on 7th April 2026. While issues with our courier are very uncommon, this is certainly not the level of service we aim to provide. We’ve raised this directly with our Sales Team Leader, who will be escalating the matter with DPD to help prevent this from happening again. Thank you for bringing this to our attention, and we truly appreciate your patience. Kind Regards, BES Ltd.

Posted 5 months ago

“Material was not delivered and there is no further information, using DPD as a Transporter is a Hugo mistake, they don’t delivery, I want my money back”

Helpful Report

Posted 5 months ago

Hi Frederico - Our apologies for your item not being delivered by our courier. I have liaised with our customer services department who have issued a refund for your order. If you have any other issues please don't hesitate to get in touch via email at customerservices@bes.co.uk. Kind Regards, BES Ltd.

Posted 5 months ago

“Ordered a pipe freezer for Saturday delivery, courier came nowhere near but said I wasn't in. Unreliable.”

Helpful Report

Posted 5 months ago

Good afternoon Simon, Thank you for the feedback. I am sorry to hear you've had this experience with one of our couriers. Is it possible you could email customerservices@bes.co.uk with your order number if you are yet to receive your order? We will get this looked into for you, Kind Regards, BES Ltd

Posted 5 months ago

“The web site is useless - it's impossible to find anything. I constantly need to use the paper catalogue, which is ok, but I notice for some strange reason you only send these out now rarely. Change the website to at least allow the catalogue pages to be shown so we don't have to use the useless serch engine. Then customers might be a able to find things we know you sell.”

Helpful Report

Posted 6 months ago

Hi Niall McGlashan, Thank you for your feedback. We were surprised to read as we successfully process thousands of orders each week via our website. However, we constantly strive for improvement therefore one of our web team will reach out to ascertain what we could improve to help your web searches. Also we we were pleased to hear that you use and like our catalogue. Regards, BES

Posted 6 months ago

“I ordered a part from this company and as soon as I hit send it realised it was incorrect.so I called them immediately. Couldn't have been more than 30 seconds later, and they told me it could not be changed and I had to call them to cancel it once I got the carriage notification. Utterly ridiculous ! I then ordered the correct part but that never arrived, so.i called them again and they said it was canceled along with the incorrect part. A total joke, and complete waste of everyone's time Turns out they can”

Helpful Report

Posted 6 months ago

Hi David Burch, Thank you for your feedback. We take on board your comments regarding the order you wished to cancel immediately after placing it online. Our IT systems are fully automated for speed inc. our partner integrations, so that we can meet courier deadlines and deliver next day to thousands of customers. However, once you rang it seems by exception a member of our team did try to help you out, which then led to some confusion about your original cancelled order and then your replacement order. Apologies. For 99% of orders placed once the order has been paid for our customers can relax knowing their goods are on the way, as we pride ourselves on a fast turnaround. As stated above we do listen and your feedback is noted so that we can improve our processes on the rare occasion a web order needs to be cancelled as soon as it has been placed. Regards, BES

Posted 6 months ago

“Nothing to do with the thermostat. Was disappointed with the service from BES. They are normally top class but after waiting 3 days for the goods and telephoning them to enquire the whereabouts, they informed me there was no stock. Bit surprised by that response as on any other time of using the online site it will inform you in when ordering if stock was a problem. Not sure where they went wrong this time”

Helpful Report

Posted 6 years ago

“Delivery did not arrrive - DPD made one attempt outside business hours and no further attempt - now need to re-order causing delays to repair work.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We are sorry about your delayed delivery with DPD. As soon as we were aware your goods had been returned as damaged, we sent a replacement for delivery the next day. However, you also placed a reorder yourself and this was also delivered by DPD at the same time (today at 13.19) Apologies but if you wish to return the duplicated product please contact our customer services dept. customerservices@bes.co.uk and they will take care of this on your behalf. We are very sorry about the mix up with the courier in relation to your original delivery, thankfully this is very rare. Apologies. BES

Posted 6 months ago

“I didn’t get my order and they did not answer to my emails”

Helpful Report

Posted 6 months ago

Thank you for your feedback Petru. Apologies for the delays to your delivery. Our courier has let us both down, which thankfully is very rare. Following contact with our team we understand that you have requested a refund. Your refund will be processed in due course. Apologies, BES

Posted 6 months ago

“awful, ordered a pre 10:30 and didn't come pre 10:30. The driver claimed he attempted delivery and was never within 1 mile of the site. As result my job fell through and my client went elsewhere as the part required was urgent.”

Helpful Report

Posted 6 months ago

Hi Alex Thomas, thank you for your feedback. We are very sorry about what happened. Following investigation DPD have logged your/our complaint. It is classed as a 'non compliant' delivery - not least because no suitable photo was taken of the delivery attempt -the DPD driver will be interviewed . The results of this interview will remain confidential but the outcome will be logged internally within DPD so that service levels meet our necessary requirements. Of course the diamond delivery fee paid will be refunded. Apologies once again. BES Ltd

Posted 6 months ago

BES.co.uk is rated 4.7 based on 8,356 reviews