BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for the next day goods”

Helpful Report

Posted 4 years ago

Mr Osborne, Thank you for your feedback. We are sorry your goods were delayed by one day during this very busy period. However, we are pleased they were delivered on the 10th December. Regards, BES

Posted 4 years ago

“Ordered the parts on the 1st should have been delivered on the 2nd still not here on the 4 th not great is it respond to that”

Helpful Report

Posted 4 years ago

Hi Trevor, Thank you for your feedback. We are very sorry that your delivery to Newton Abbot was delivered today rather than on Thursday as you expected. Couriers occasionally experience delays. Thankfully this is a rare situation as we deliver thousands of products 'next day' every week. We apologise for any inconvenience. Regards, BES

Posted 4 years ago

“Ordered my part for next working day delivery, and paid extra for it to be delivered before 2pm, this was last Saturday. It is Friday and it still not here!! Went to another dealer and got the item next day!! When I called up to track this item the customer service agent said that it was UPS fault due to Black Friday and Christmas!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Mr Petty. Sincere apologies but our courier notified us that they lost your parcel (this is very rare) and an investigation is ongoing. If the parcel is found please return to BES. Of course a full refund will be issued to you. Please note that your parcel was due for delivery Tuesday 30th November as per your original order confirmation and not Saturday as you state (plus we don't provide timed deliveries on Saturdays) We are very sorry for the inconvenience caused. BES

Posted 4 years ago

“Ordered a set of jaws for a REMS press fit tool. Jaws were faulty so I was told that a rep from REMS would contact me. I ordered another set of jaws as needed to get the job done on the basis the others would be refunded but apparently its a product that they try and fix/generally mess around with reps etc rather than just replace. I was told it was my fault for ordering a replacement part rather than chasing the rep for a £100 part that was clearly faulty. Never heard back about sorting out the issue. Appalling attitude.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We have investigated and note the following: *You purchased 1 x 22735 35mm Rems Tongs 21st June 2021 *You purchased the same part on 23rd June 2021 At the same time REMS left many messages with you so that a REMS representative could investigate your claim further but never got any response from you. (REMS is a specialist product & if there are ever any claims we always refer so they can deal direct & will often visit such is the level of their customer service) Over five months later you then telephoned one of the BES team today. As you know and as agreed we have arranged a collection so the item can be returned to REMS for assessment. As advised a credit will be issued if a fault is confirmed. Regards, BES

Posted 4 years ago

“Paid for overnight Saturday delivery Phoned and confirmed overnight Saturday Assured it would arrive. No delivery !!! No contact details !! Had to cancel emergency repairs letting down an important client Not acceptable and not the first time this has happened”

Helpful Report

Posted 4 years ago

Thank you for contacting BES. We are very sorry that our courier let us down & did not deliver overnight for Saturday. Please note that we never guarantee 'next day' delivery although long term we do achieve a 97% success rate. Our courier informs us that you refused delivery today when they attempted to deliver your goods. We apologise for the inconvenience. BES

Posted 4 years ago

“Ordered two 4 metre soil pipes on back order as we were advised on the phone that it would be about a week. Three weeks passed and they still didn't have a delivery date. We said we didn't mind what length they came in as long as they totalled to 8 metres. The first two people I spoke to were extremely uninterested, rude and unhelpful. The third time I called up they said they could do this but it totalled to more than twice as much as the original order. Surely they should have provided some discount out of curtesy for the inconvenience caused of waiting for an item for three weeks which was clearly never going to be in stock?”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are very sorry to hear about your experience. Our very high standards have slipped on this occasion. Please note certain products including plastics are experiencing global shortages and this has impacted our stock levels. The situation changes on a daily basis. We were pleased you received an initial courtesy call advising of a delay. However, we were very disappointed to read of your experience following that. Rest assured the team have been made aware and we apologise for the inconvenience. Regards, BES

Posted 4 years ago

“Absolute cowboy of a company, I have no idea how they have a 4* rating. I can only assume this is through fraudulent ratings. I wouldn't recommend BES to my worst enemy. Customer service has been appalling, their management of my data and other customers data is embarrassing (I was called a different company in correspondence numerous times). They also blocked my account from moving over when I terminated my contract and billed my usage from 4 kw/ph to 6.5 kw/ph whilst they made it impossible for me to move to my new supplier. After pointing out this obvious attempt of ramping up my bill and blocking my transition as a means of profiting further, they declined to reason why they blocked my account and demanded payment at the ridiculously increased rate. DO NOT USE THIS COMPANY EVER!!!”

Helpful Report

Posted 5 years ago

Hi Daniel, You have clearly posted this review against the wrong company. BES Ltd (based in Birmingham) is NOT connected to BES Utilities (Lancashire) therefore please can you remove your review and post against the correct company. Regards, BES Ltd(Birmingham)

Posted 5 years ago

“Didn't deliver on time, customer service is a joke couldn't tell me anything. Job is stood waiting for a delivery I have no idea when it will arrive. DO NOT BUY FROM BES THEY WILL LET YOU DOWN!”

Helpful Report

Posted 5 years ago

“Do not use this company. They messed us around making us waite in for a week and a half . They have tacken our money but delivered the goods our paid back any money. Sean in there customer service department found in funny we had been messed about so much and even laughed. 7 days waiting for UPS and items apparently lost twice. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Do not use this company. I ordered items on a monday. Supposed to be delivered on the Tuesday. Waited in wed/Thursday and Friday and was told they where being delivered. On Friday evening they said UPS had lost items and told me a new lot was being delivered Saturday. Saturday yet again no delivery and on monday UPS had lost again.Bes still too issue refund and Sean in there customer service team thought is was a joke and laughed about how much we had been messed around. Avoid this company”

Helpful Report

Posted 5 years ago

“Order didn’t arrive and nobody responded to my email...”

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Posted 5 years ago

“Still waiting on item”

Helpful Report

Posted 5 years ago

“Product is faulty, has a leak. Tried to contact you via the web site, but that doesn't seem to work either Not impressed, and I suspect you will not respond to this either Order number: 100351721”

Helpful Report

Posted 5 years ago

“Shocking. Even paid for quicker delivery, ment to be hear on the 6th still not hear. Payed with PayPal and will be gettingy money back then il send them a bill for the interest and wasting my time.”

Helpful Report

Posted 5 years ago

“Placed an order on account this afternoon, just rang to add a single item and was told rather rudely and abruptly that 'we aren't doing that today'. Now I am expected to separately order a single item and pay delivery for a £2 item?”

Helpful Report

Posted 5 years ago

“Goods still not received 7days after order despite paying for next day delivery- emailed to enquire by so far no response- not impressed . To top it all tracing showed parcel in Eire - I live in Kent.”

Helpful Report

Posted 5 years ago

“Good adverts but you can't deliver.with no reason to the customer. Shame really we could have done a lot of business together but not now.”

Helpful Report

Posted 5 years ago

“The first call was answered very curtly, and put through to sales, who failed to understand the fitting I needed for a garden hose for use on an allotment. The hoses I bought were half and inch, but the three fittings I also bought were for a three quartersof an inch. The salesman told me it was not possible to change. I have ordered from a different firm, but spent £50 at BES, but never again, nor my colleagues. Rob Harrower”

Helpful Report

Posted 5 years ago

“Ordered an outdoor tap kit and paid for next day delivery. When it didn’t come the next day, I called BES. The lady on the phone said, that’s because they are out of stock. When I asked about just refunding the next day delivery charge, she said this would not be possible. Poor communication, lady on the phone had clearly heard this before, sounded very fed up. Cancelled the full order yet I’ve still not been refunded.”

Helpful Report

Posted 5 years ago

“Hi order number DDPP 100338204 despatch date 07/04/20 next day delivery That’s laughable this will be the third time I will have rang my was just a small order would I trust them with a big one I let you decide”

Helpful Report

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,886 reviews