BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,888 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very disjointed that no cistern nut was included with this flush pipe, have had to buy a close couple from SCREWFIX to be able to complete the job, also no weld couple included, from my point i should have just bought else where without paying the delivery charge that was as much as the product”

Helpful Report

Posted 6 years ago

Dear Mr Davidson, Thank you for your feedback. Of course we were very disappointed that you completed your job by shopping elsewhere. The product details do state what parts are included (and this is how the manufacturer supplies to BES) However, we take on board your comments and will endeavour to make this clearer in future. We are sorry for any confusion. Regards, BES

Posted 6 years ago

“Next day delivery all lies takes 4 days”

Helpful Report

Posted 6 years ago

Dear Sir, Thank you for your feedback. We clearly state that deliveries to the north of Scotland take 2-3 days (we note this is where your delivery was successfully delivered) We can only apologise that your delivery fell one day outside the expected window. Regards, BES

Posted 6 years ago

“I never received the part!!”

Helpful Report

Posted 6 years ago

Many thanks for your message. As per our conversation a credit has been raised. Best wishes, BES.

Posted 6 years ago

“Very bad experience, ordered some flow reducer and paid for express delivery on a Saturday to make sure I got the items for Monday morning, Monday morning the valves still wasn't there, called the courier and they assured me will have it before 10.30 am same day, obviously didn't happen...later lunch time been called and been told that will only deliver on Tuesday...after I was waiting in front of customers house for hours and also customer had to take a day off from work. I only ordered from them because of the option to have the items delivered on Saturday. Been told I will get a refund for express delivery I paid but didn't happen so far.... Never again”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. A refund has been issued for your Saturday delivery. Apologies. BES

Posted 6 years ago

“Didnt received my parcel as delivery company left my parcel in my naighbour and they didnt left any massege about it. I Lost one of my job which was planed for day after planed delivery day.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. Apologies. BES

Posted 6 years ago

“(20/02/2019) ordered an LPG changeover valve with OPSO .. 22/02/2019 delivery was unable to find us .. even though BES have delivered to us many times. Ordered a second one "Next day" Saturday delivery - (23/02/2019) so we could do our job on the Monday .. followed our order online on the Saturday and it was out for delivery but at 11.30 the status changed to "sorry we missed you" .. we were here at the address waiting for the delivery .. no attempt was made to deliver at all. I have now paid for two COV's at a cost of £154.64 inc vat .. as of todays date (28/02/2019) .. neither of the items have arrived and BES have as far as I understand not refunded me the above amount. Still waiting for a full refund and still "no attempt to deliver" - rubbish service To get the job done I have since purchased a further two COV's - bought these from Continental product Engineering Ltd - and both items arrived next day NO PROBLEM * Very Good service I think”

Helpful Report

Posted 6 years ago

Many thanks for your message. As per our conversation earlier apologies your parcels did not arrive to you, I will pass your comments to our Sales Manager for when she meets with our couriers. Your credit has been processed and you should see it back on your account in the next 3 - 5 days. Best wishes, BES.

Posted 6 years ago

“Ordered a part and recieved email to give me a delivery date , part was delivered on the said day , phoned customer service to be told the part was on back order , very poor as needed part urgently”

Helpful Report

Posted 6 years ago

Many thanks for your message Michael. Apologies the Waste Pipe Adapter was not available at point of ordering. I have tried to call you to advise that as per your order confirmation that would of been sent to you it was advised on there that the item would be placed on back order. Best wishes, BES.

Posted 6 years ago

“Still waiting for my order to be delivered ordered 8 days ago”

Helpful Report

Posted 6 years ago

Many thanks for your message. A voicemail has been left for you as it looks like when the order was placed the collection of the parcel from our warehouse in Birmingham was selected and so has been held in the warehouse awaiting its pickup. Please call our sales department on 0121 322 6400 and speak to an adviser. Beat wishes, BES.

Posted 6 years ago

“Unfortunately from start to finish I have had bad service. To start with I emailed to ask which of the two pictures of different items for the same listing was the correct one . No one got back to me , so I then called. The lady said they would get back to me on monday , they didn’t . So I called her again and she said they would get back to me , they didn’t . In the mean time having given up on the idea of anyone getting back to me quickly I ordered a part . When the part arrived it was the wrong part. I called to say what had happened . I was told I would get a refund , it didn’t happen . Felt like I was talking and dealing with ghosts .”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies you did not receive any call back as advised you would. Customer Services will be issuing you a credit today and please just use or dispose of the goods you purchased from us. Again our apologies on this occasion and be assured this is not our normal way of working here at BES. Best wishes, BES.

Posted 6 years ago

“Still waiting for my order to be completed”

Helpful Report

Posted 6 years ago

Many thanks for your message. Apologies your order did not arrive complete but we aim for the olive splitter to be with you by Wednesday. Any problems please call sales on 0121 322 6400. Best wishes, BES.

Posted 6 years ago

“Not delivered on time, apparently problems with the royal mail but still billed for the next day delivery”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. Apologies. BES

Posted 6 years ago

“Customer service of the tech team is discussing,Asked a question and was treated like a child and hung up on,You speak with tech when you don't know about an item so no need to act like we should know everything.”

Helpful Report

Posted 7 years ago

We apologise for this and a senior member of staff will be in contact with you via email or if you would like to speak to her please call in on 0121 322 6400 opt 1 and ask for Cathy Griffin. This is not our standard of customer service and will deal with it accordingly. Best wishes, BES.

Posted 7 years ago

“The product has not been delivered yet!”

Helpful Report

Posted 7 years ago

Many thanks for your message. Apologies you have not as yet received your goods from UPS. I can see a couple of attempts have been made and your package is back out for delivery today. Any problems please call sales on 0121 322 6400.

Posted 7 years ago

“Considerably cheaper than local suppliers (60+ %) Customer service very attentive and positive in sorting postal delay (UPS messed up) Use these guys and you'll save proper money !”

Helpful Report

Posted 7 years ago

Many thanks for your review. Apologies for UPS and the problem you experienced with the delivery. Best wishes, BES.

Posted 7 years ago

“Over the past few months I have probably spent over 15k with bes and I’ve been relatively happy with everything until the past couple of orders which haven’t turned up on time when I’ve paid for pre 10:30 next day delivery. On the most recent occasion I had placed an order before 7pm, received an email confirmation that my order would arrive next day only for it to not arrive for another day after this. No apology from bes just someone telling me this happens sometimes and there is nothing that can be done. So I had 2 men stood around on a job for a day and a half with not materials to work with.”

Helpful Report

Posted 7 years ago

Hi Craig, Thank you for your feedback. We are very pleased to hear you've been using us regularly over the past few months. However, we were very disappointed to hear of your recent experience. Our General Manager has investigated and called you to explain what happened. 99.5% of our deliveries arrive next day and so you were very unlucky. Apologies once again for the inconvenience. Regards, BES

Posted 7 years ago

“We haven't received anything yet?”

Helpful Report

Posted 7 years ago

Thank you for your comment Your order has been unable to be processed please call our Sales department on 0121 322 6400. Many thanks, BES

Posted 7 years ago

“Good prices, wide selection, but don't inform when goods not in stock despite being shown for next day delivery on order receipt. So one week later after two phone calls 'suggesting' new delivery window still no goods. Chap at customer service largely unhelpful. For trade use this does not work as had to stand down site job for second time!”

Helpful Report

Posted 7 years ago

Many thanks for your review. Apologies firstly for your experience when calling into us, this is not our normal standard of service and we take this very seriously and will be investigating it. I am advised by purchasing that the product you are awaiting will hopefully be booked into our warehouse today and as long as booked in on time we will aim for dispatch tonight and delivery for tomorrow. Please advise by answering this message if it would be possible to call you in regards to when you were placing your order with us. Best wishes, BES.

Posted 7 years ago

Good news, your parcel was booked into BES yesterday and is out for delivery today with UPS, we will keep a track on your order with the courier. Best wishes, BES.

Posted 7 years ago

“the review window is very annoying espically when i'm trying to view my basket. Is there a more visable means that tells me how to close it?”

Helpful Report

Posted 7 years ago

Many thanks for your review. Our IT department are looking into this, and if a change needs to / can be changed they will arrange. Best wishes, BES.

Posted 7 years ago

“As of this date I have not received the programmer I purchased.”

Helpful Report

Posted 7 years ago

Apologies for the inconvenience. As we just discussed your package is waiting for you at your local UPS Collection Point. Best wishes, BES

Posted 7 years ago

“Haven't received any communication regarding my order - no request for payment, no order, nothing.”

Helpful Report

Posted 7 years ago

Apologies for the delay, I am advised the adviser who deals with exports will be in contact with you shortly. Best wishes, BES

Posted 7 years ago

BES.co.uk is rated 4.7 based on 6,888 reviews