BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,380 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,380 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incomplete and not informed”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your were not informed about the products you were ordering been partially out of stock. I will pass your comment onto our Sales Manager and our purchasing. Regards, BES

Posted 5 years ago

“Still haven’t received goods. Due for delivery on Monday. Phoned on Tuesday to be told it had just come into stock & would receive it Wednesday or Thursday latest. Couldn’t track package either...”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your goods have not been delivered due to been out of stock. I can advise the goods are being dispatched today for delivery on Monday. Regards, BES

Posted 5 years ago

“Placed my order1st july,told it would be deliverd tues 3rd between 8am ,6pm took day off, still not recieved it up to now.Contacted youwrds 4th , said you would look into itand ring me back,you didnt.Email thurs saying did i want to re order, no explanstion.I did re-order still waiting.Terrible service.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We strive for 5 star reviews every time and so on this occasion we were very disappointed to get 1 star. I have been speaking with our Sales Supervisor who I believe has been in contact with yourself, Hopefully we will be able to redeem ourselves sometime in the future as instances like this are very rare. Apologies, BES

Posted 5 years ago

“Placed my order online and waited for it the next day with my plumber but to no avail.When I contacted customer services I was told it was sitting in their warehouse in Birmingham for collection,when I live in London.So simply bes’s fault,then when told I would receive my delivery before 10am the following morning.....it still didn’t show till 1pm.£200 out of pocket for a company that can’t deliver.Never again.!!!!!!!!!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We strive for 5 star reviews every time and so on this occasion we were very disappointed to get 1 star. Following investigation our records show that you accidentally clicked on the 'collection' button rather than 'deliver'. When you contacted us as a gesture of goodwill we said we would arrange a free of charge diamond delivery. Unfortunately this did not happen and for that reason we are sorry. Hopefully we will be able to redeem ourselves sometime in the future as instances like this are very rare. Apologies, BES

Posted 5 years ago

“Ordered a pipe bender and a week later I'm still waiting for delivery. Apparently it's out of stock but nobody thought to call me or even send a mail, I had to call this morning to be told. First time I've ordered from BES and also the last.......”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your were not informed about the product you were ordering been out of stock. I will pass your comment onto our Sales Manager and our purchasing team have advised it will hopefully be in stock today. Regards, BES

Posted 6 years ago

“BES side was fine Found exact product I wanted. Finished surfaces [from manufacturer] were very poor. From a professional point this doesn't extend to our customer satisfaction. Outer case of gas meter box was rough, matt finish so didn't look good.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are pleased that you were able to find and source the product you required. However, your comments regarding the finish from the manufacturer are disappointing to read. Rest assured we will ensure that your comments are followed up and investigated by our purchasing/buying team. Regards, BES

Posted 6 years ago

“I ordered a number of part of which 2 were sent out on back order a couple of days apart. There courier did not deliver them as I was out but left a slip with just my name on it not stating were my order was or if they were going to leave it with a nabour or if they would redeliver afther A couple of days i called bes to find out were my order was. They said it was left a shop some distance a way with no parking. I informed them that i ordered it to be delivered to my address and the part the size of a match box could’ go through the letter box or be left with a nabour. So instead of delivering they refunded the part so was a waste of time. The person on there coustomer service is very poor and very un helpful . So next time I will look for a new supplier”

Helpful Report

Posted 6 years ago

Thank you for your feedback. At BES we pride ourselves on excellent customer service and stock levels so we are sorry that you are disappointed on this occasion. We are also sorry that the courier did not leave adequate details. Rest assured we do liaise with our couriers every day and will make them aware of the points you raise. Regards, BES

Posted 6 years ago

“Internet Ordering Takes too long To order”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are disappointed that you had a bad experience and left a 1 star review. To help us better understand your review please can you provide more information so that we can investigate and make improvements where possible. Regards, BES

Posted 6 years ago

“the part has not yet arrived i have lost a job and money because of your failure to deliver never advise ant person to use you AGSAIN”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We have tried to make contact with you unsuccessfully so that we may investigate this matter further. Please can you email marketing@bes.ltd.uk Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we hope that you may reconsider your decision, should the need arise, so we can restore your confidence. Regards, BES

Posted 6 years ago

“Stayed at home to realize that UPS guy did not bothered to press the bell and just left notice. Now need to waste time to collect”

Helpful Report

Posted 7 years ago

“Ordered £350 of Under floor heating pack - waited nearly two weeks for delivery - nothing!. Phoned to check where order was and was told no longer stocked - no notification, no phone call - not impressed. PlumbNation sorted me out - will be going there in future I think.”

Helpful Report

Posted 7 years ago

“I placed an order for a concealed cistern and paid for a Saturday delivery (29th October). At 1.30pm on the Saturday having tracked my delivery with UPS I recieved an e-mail saying that the address was incomplete and that the item couldnot be delivered. I tried to contact UPS but their customer services dept shuts at 12.30! Strangely enough the driver was able to find the address on Monday morning but that meant Ihad no toiletoverthe weekend and my 84 year old Mother who was staying with us had to use next doors facilities! Not exactly a great service although I would state that it was UPS who were at fault not BES, however, I would like to at least have the Saturday delivery charge reimbursed.”

Helpful Report

Posted 7 years ago

“Delivered once left a note not to try to deliver again but told me to collect it from South cave shop which is a 15 mile round trip which is further away them other merchants.”

Helpful Report

Posted 7 years ago

“After paying for a pre 12 delivery slot and taking the morning off work. The delivery did not show up at 12. So called the office and was told the van was stuck in traffic and was down the road (which was a lie). No one showed up by 12.30, so called again and was told it will be there at 1pm. And they were going to refund the extra I paid for an early delivery, which they haven't yet done. At 1pm still no sign of the delivery and called up once more and was told that the van is now one hour away. After wasting a whole morning of work I thought it's not worth ordering from you anymore as we need the materials to be delivered when promised. Finally the van showed up about 2.30pm, so a whole day was wasted.”

Helpful Report

Posted 7 years ago

“I was not pleased with the service received from BES, the sales staff was rude and was literally telling me to hurry up with my order which I found annoying, l literally had to snap at him. 0 customer service in my opinion.”

Helpful Report

Posted 7 years ago

“Stock good staff v good delivery needs sorting parcel fails to materialise next day . Tracking by delivery firm just says will be deliver sometime. Between 9-6 . My parcel was sent back to depot. I received it the following afternoon.”

Helpful Report

Posted 7 years ago

“Very good customer service with great competitive prices for products. All items ordered were delivered on time enabling us to complete jobs to the customers great satisfaction.”

Helpful Report

Posted 8 years ago

“Arrived smashed on two corners but actual box was marked and scratched all over anyway ,so would not of accepted it in any case. When brought to the attention of c/s. all they suggested was to send back but in the mean time purchase another one from them whilst we wait for our refund ! Don't think so.”

Helpful Report

Posted 8 years ago

“Very rude and unprofessional technical guys. Unwilling to help or listen to what was needed. He knew better both times even though i asked for 50mm he said it was smaller. Would not listen. Terrible. Would never reccomend.”

Helpful Report

Posted 8 years ago

“After a year, BES still cant get my invoicing right, I am lost for words. I log in, I see my invoice address, I see my delivery address. I get the goods but BES emails the invoice to my son,,,,,again Grrrrrr. I need to find another supplier of the items sold.. Even my son no longer wants to use you.. double grrrr....”

Helpful Report

Posted 8 years ago

BES.co.uk is rated 4.7 based on 6,380 reviews