BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,782 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,782 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After changing my address online, package still sent to the wrong address. Customer service would not help, advised I needed to repay for items. Will be taking future business elsewhere”

Helpful Report

Posted 3 years ago

Hi Daniel, Thank you for your feedback. We are really sorry about this. Our IT dept. are investigating and rest assured will be fixing any potential glitch. Apologies for any inconvenience. Regards, BES

Posted 3 years ago

“Absolutely horrendous, I ordered via PayPal, it auto populated my previous address, my mistake I didn’t check. However, I called to simply change the address and got the most confrontational computer says no staff member I’ve ever spoken to in my life, couldn’t change the address and said it was cancelled. A few hours go by no refund or confirmation of cancelling, so I call back to chase it as I need the stuff/re-order and she got irate at the fact I’d rang back in to chase my refund and cancellation confirmation? The tone of voice and the way a simple matter was dealt with I’m just lost for words worst customer experience I’ve had, I genuinely thought it was a prank at one point! I still have no confirmation now. I’m well aware it was my mistake, but there’s a way of dealing with issues and customers and trying to argue over a simple matter isn’t it.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback although it is very disappointing to read. BES set very high standards and we have fallen short on this occasion. We are very sorry that a relatively simple admin error then impacted your overall experience with BES. Please note a confirmation email will follow to support the verbal cancellation. Apologies once again. BES

Posted 3 years ago

“Placed an order with various items, came with parts missing (told it was a picking issue) 1 item missing from the order, informed that I had cancelled it (why would i cancel my own order) - it had been done internally and told it would need to be re-ordered. Re-ordered it and paid, now been told it has been cancelled again and is no longer available, we had not been informed or refunded despite it being cancelled 10 days ago. No reason given by customer services or the smarmy manager.”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. BES sincerely apologise as your experience does not meet our normal high standards. An investigation is underway to prevent a repeat of this extremely rare sequence of events. Of course we will ensure that your full refund is issued immediately. Apologies once again. BES

Posted 3 years ago

“Recently I have attempted 2 orders via the web and both have been stopped because of a message to say e mail info.not stated,all my info.has been processed,needs looking into ,highly unlikely now to re-order,will have to source elsewhere.”

Helpful Report

Posted 3 years ago

Please can you provide more details so that we can investigate. Regards, BES

Posted 3 years ago

“Placed order and paid on 25th Sep. Delivery for 27th. Its 30th and order status: processing. Do not buy from this 'seller'!!!”

Helpful Report

Posted 3 years ago

Dear Jeremy, Thank you for making contact with BES, however, we are confused by your feedback. Upon investigation we note that your order was placed on the 26th and Royal Mail have provided us with a photo POD showing that your goods were delivered successfully on 27th. Please contact BES customer services if you still believe you have not received your goods. Regards, BES

Posted 3 years ago

“The delivery service UPS which BES uses is the worse postage service and in past several times I received delivery after 3 or 4 days not next day. The main reason I was using BES was because of the next day delivery which UPS can't provide it. I use to order regularly from BES , its all OK and still I do order but not as much as before .”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Our service levels are monitored with UPS and they remain very high. However, occasionally UPS do not deliver 'next day'. We are very sorry if you have experienced a slight delay. Regards, BES

Posted 3 years ago

“How is this product advertised at £783 on Facebook and on you own website at £653?”

Helpful Report

Posted 3 years ago

Thank you for your feedback. It is very difficult to ascertain exactly what you are referring to with the limited info. provided. However, the difference between the two prices you state is VAT, which is 20%. Facebook includes VAT whereas the BES website states 'with' or 'without VAT' dependent on what setting you have chosen ( see the top right toggle switch displayed in the corner of your screen) We hope this helps. Regards, BES

Posted 3 years ago

“Very misleading, the photo shows a chrome plug but supplied with plastic, a picture is worth a 1,000 words but you hid this fact with just 1. With these business practises a company to be avoided.”

Helpful Report

Posted 3 years ago

Hi Mr Dunnigan, Thank you for your feedback. We apologise for our oversight. The photograph will be updated to match our descriptive text that states 'plastic' plug. Please note that your order can be returned free of charge for a refund providing the product meets our returns policy, please contact our customer services dept. We are sorry once again for the inconvenience. Regards, BES

Posted 3 years ago

“I placed an order and received an email to say I will receive my parcel the next day. No parcel was delivered the next day. I telephoned BES only to be told that my order didn’t go through. I asked for a refund and was told it would take 2/3 days. 2 days later the parcel turned up . Not required.”

Helpful Report

Posted 3 years ago

Hi Mr Light, Thank you for your feedback. We are sorry that your order missed our courier cut off time and was delivered slightly later than you expected. Of course your refund will be issued as advised by one of our team. Your order was delivered as you cancelled it after we had processed your order. Sorry for any inconvenience. Regards, BES

Posted 3 years ago

“Ordered some good which I urgently neede and paid postage for next day delivery on the 27 July Wednesday. The order was processed on Thursday for Friday delivery. Called customer service on Friday at 18:00pm to ask where my order was. Very unhelpful and just said if you havent got it today it will be delvered Monday, cant do anything about it. Really dissapointed in the service.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. Please note that we do not guarantee next day delivery. However, our delivery rate is currently 99% for next day. Unfortunately our courier experienced a slight delay with your delivery on this occasion. We apologise for any inconvenience. Regards, BES

Posted 3 years ago

“Very unhappy with this company. I purchased a replacement electric meter box door. In going through the payment process the page crashed and I did not receive an order confirmation on the website or by email. I went ahead with the second attempt to purchase and that went through. Having checked my banking the payment was taken twice. I contacted the company immediately after the paying to explain (clearly unavoidable my end and problem being at their end) they responded quickly and explained I could not get a refund until I had received both replacement doors and sent it back which seemed odd to me but I followed their instruction. Having received both replacement doors I contact the company that day for instructions on how to return and get a refund. I have sent 4 emails with no response. I find it strange how they responded so quickly previously but now seem uninterested when I want my money back. Clearly this company is happy to keep my money for a product I did not want. Do not purchase from them”

Helpful Report

Posted 3 years ago

Thank you for your feedback. However, we are very sorry to read about your experience. Rest assured your refund will be issued immediately. Sincere apologies as your review does not reflect our usually very high levels of service. Once again we are sorry about what happened and our team will be investigating so that our procedures are reinforced to prevent any repeat in the future. Regards, BES

Posted 3 years ago

“Twice now the items I've ordered have not been delivered next day. Only this time they were delivered to an amazon depot so would have to had been reordered causing further delay. I won't use BES again”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. Please note we do not 'guarantee' next day delivery, however, we almost achieve this with a very high 'next day' success rate. We are sorry that your orders did not arrive 'next day' which is thankfully a rare occurence. Regards, BES

Posted 3 years ago

“As usual, no stock of smoke or heat alarms that comply with Scottish rules. 😶”

Helpful Report

Posted 3 years ago

Hi Mike, Thank you for your feedback. Please note if you mean interlinked fire alarms (as per the change in Scottish law 1st Feb. 2022) we do stock many of these devices e.g FireAngel p/n 24700, FireBlitz p/n 25045, Honeywell p/n 9408 to name but a few. N.B In fact all our Honeywell X-series alarms are compatible with Honeywell Alarm Scan App and can be wirelessly interconnected using p/n 22884. Regards, BES

Posted 3 years ago

“Placed my order. next day delivery wasn’t. You missed an item off my delivery and still charged me for it. After you took this item off you then charged me for delivery as it went below the free delivery price. Not impressed.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. Please note we never guarantee 'next day' delivery. However, our deliveries consistently achieve 'next day' status. Also please note any items that might be out of stock are notified at the point of ordering (our stock holding is excellent) Please note that delivery is FREE for all orders over £50 (ex VAT) Regards, BES

Posted 4 years ago

“very poor service, ordered on line and was given a delivery date 2 days later, on this day had no contact regarding delivery so called them,only to find out one item was out of stock and the other would be 14 days later and nothing like the confirmation delivery date on the email I received ,when I complained the guy on the end of the phone hung up on me so then had to call back to discuss the refund to then be told 10 days plus for this...joke service on this occasion”

Helpful Report

Posted 4 years ago

Hi, thank you for providing feedback. We are very sorry your macerator was out of stock. Also please note that when you ordered the 'Doc M' (a direct delivery due to its size) our website would clearly state that delivery for this item can take up to 14 days. Rest assured your refund will be actioned. We are sorry for any inconvenience. Regards, BES

Posted 4 years ago

“Website ordering is broken, edit or remove an item from the basket and it randomly clears the entire basket. Try and login and I just get "your recaptcha reputation is to low".”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback which has been forwarded to our IT team for investigation. Please note that we have received no other reports of an issue of this type. Also given you highlight your low reCAPTCHA score with Google, our advice would be to recommend that you contact Google to investigate ways to reset your low reCAPTCHA score. This would improve your experience with Google on all websites. The reCAPTCHA score is a Google security feature and is out of our control. Regards, BES

Posted 4 years ago

“Very poor service. I ordered a thermal camera at a cost of over £700 for next day delivery. It turns out they didn’t have it in stock and so I missed my appointment with my client to use the camera and then when I asked for a refund it took them 8 days to return the money meaning I couldn’t buy another one from somewhere else. Really poor service.”

Helpful Report

Posted 4 years ago

Hi Richard, We can only apologise for your experience which does not meet our usually very high standards. It is extremely rare that we do not have the product stocked in our warehouse. Of course a full credit has been issued. We are very sorry for the inconvenience in this instance. Regards, BES

Posted 4 years ago

“Ordered a few times with BES. First few orders went fine, then I received a few copper joints with dents and scratches which ruled them unusable. I have now placed an order midday Thursday and paid £6 on an order that was about £8. Its Friday afternoon and I have been told I won't receive the item till Monday and you refuse to refund all or part of the delivery fee. Unacceptable when you need the parts quickly and you charge £6 delivery.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Please can you email your transaction id/order number to customerservices@bes.ltd.uk and we will investigate/follow this matter up for you. Please note that the majority of deliveries do arrive 'next day' but we never guarantee next day delivery. Our delivery charge is £4.95 plus VAT and it is FREE for all orders over £50. We apologise for the inconvenience relating to this delivery. BES

Posted 4 years ago

“Very unimpressed - they use a useless courier service - UPS - which impacts on them as a company - next working day items which still haven't been delivered 2 days later and might get it tomorrow - who knows! But it was needed the next working day! Also apparently you can't raise a complaint with BES because the customer services department doesn't have a complaint policy! And even when you say it is a complaint and and you want it escalated to a Manager they still ignore the fact it is a complaint and that you aren't happy and just reiterate what you already know - you might get it sometime in the future when the UPS man hasn't got so many deliveries that he might not just say he couldn't find your house (which is on the main A road!!) and go home, didn't think to call or google map it. I'll be leaving the same review with UPS.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are very sorry to hear that your goods have been delayed slightly. Thankfully these occurrences are rare, which is why BES use UPS, a globally recognised courier. We meet regularly with UPS to assess their service levels. Please note it is simply not true "that you can't raise a complaint with BES because the customer services department doesn't have a complaint policy!" BES actually have a dedicated customer services team that assist with all manner of service related instances to make our service standards as high as possible.. Please can you email your transaction id and a member of the team will be able to assist customerservices@bes.ltd.uk Regards, BES

Posted 4 years ago

update - my colleague has updated me following your conversation with him. Once again we are very sorry and he accepts your decision to cancel your order.

Posted 4 years ago

“Appalling misuse of customer data - received an invoice for equipment I hadn't ordered - invoiced to an address which was 5 years out of date - but linked to where I used to live 12 years ago! Dismissive Customer Service - "it's an IT problem" BE CAREFUL IF YOU USE THEM”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for a very rare clerical error as outlined above. Please note a credit has been raised in full to cancel your invoice. Also please note that no one externally would have seen your details as this occuence was an extremely rare I.T issue. Our IT dept have fixed this. Once again please accept our apologies for the inconvenience relating to this matter. Regards, BES

Posted 4 years ago

BES.co.uk is rated 4.7 based on 7,782 reviews