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BES.co.uk Reviews

4.7 Rating 6,374 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,374 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only allowed to select a drop off, not home delivery. BES addressed the package to drop-off location and NOT ME - so of course the business it was sent to opened it, and even the packing slip inside made no mention of me. That could expose them unfairly to claims of tampering with mail/theft from mail. I've written and complained to BES - NO RESPONSE.”

Posted 4 years ago

Dear Mr Calvert, Thank you for your feedback. BES were very surprised to read your comments as we have successfully delivered thousands of products around the UK (and globally). Of course 'Home Delivery' is an option for our customers. We will investigate but suspect it is human error when you placed your order. Regards, BES

Posted 4 years ago

“Online order did not allow a home or business address for delivery but instead insisted on a collection shop/business. My selected pickup was a petrol station near me. The address on the package was to the business at that location, with no mention of my name or address. On receipt they naturally opened it - it was addressed to them! Inside, the delivery slip again made NO mention of my name or address. I find this totally unacceptable - it places the collection business at risk of being accused unfairly of tampering with deliveries, plus puts me to considerable trouble asking them to find a package that isn't even addressed to me. Despite ordering a small fitting, BES included a brochure that weighed about 10x more than the item I ordered - so also requiring a massive package for a tiny 2" long fitting - This was an online order - what possible use would I have for a paper brochure?? What a ridiculous waste of resource.”

Posted 4 years ago

Dear Sir, Thank you for your feedback, however, we were very surprised to read it as we have successfully delivered thousands of products globally but predominantly the UK. Of course 'Home Delivery' is an option for our customers. We will investigate but suspect it is human error when you placed your order. Please note we ask customers at the point of order if they require a BES catalogue. Regards, BES

Posted 4 years ago

“Placed an order and then never heard a single word from them.”

Posted 4 years ago

Mr Johnson, We have contacted you about the international shipping costs required to freight your copper tube to the USA. Please provide your payment details so that we can process your order. Regards, BES

Posted 4 years ago

“Item i ordered was cancelled, I rang BES to find out why “item has been dis continued they said, rang testo item has not been discontinued So dont know why my order was cancelled”

Posted 4 years ago

Many thanks for your message. We are currently investigating and thank you for bringing this to our attention. We are always looking at ways to improve our employee training. Thankfully instances like this are very rare. Bets wishes, BES.

Posted 4 years ago

“Not happy at all. I cannot view my order status online. I have contacted you by email 2 times about this and got no answer! What happened to you? I used to be happy before but not now!”

Posted 4 years ago

Many thanks for your message. Apologies you have been unable to see your order history and this has now been rectified. Best wishes, BES.

Posted 4 years ago

“ordered water mains pressure test kit on line, booked delivery, got a call on the day i was expecting delivery to say it wasn't available anymore, but that was ok as i would be re-credited. i explained i would need an e-mail to confirm this as i paid for it on a company credit card,. i was told they don't provide that service. i explained that i needed it to back up the invoice i had already put through the company, I was then informed they would e-mail me to confirm the cancellation. just looked on line, and it's still available to purchase from them!”

Posted 4 years ago

Dear Julian, Thank you for your feedback. We are sorry that your experience fell short of our usual high standard. We are glad that you received your email confirming cancellation. Rest assured that the kit currently has an 'out of stock' message when trying to order online. We apologise that this did not happen in your instance. Regards, BES

Posted 4 years ago

“I spoke to their "technical" guy. Quite frankly he lied to me about the dimensions of the product (he either couldn't be bothered to look it up or knew it wouldn't fit and hoped I wouldn't be bothered to return it). When it arrived it was obvious it wouldn't fit. I sent an email explaining this. Whilst they did arrange to pick it up they never apologised nor did they ever discuss refunding me, so I will have to wait for my card statement to see if that happened. I got the product I needed far more easily from an alternative supplier.”

Posted 4 years ago

Hi Steven, Thank you for feedback. Apologies for any confusion. We would never lie to customers. All the dimensions of the meter box you purchased are clearly stated on our website and in our catalogue. Of course a full refund has been issued and a member of our sales team has called you to advise of this. Regards, BES

Posted 4 years ago

“Possibly the most incompetent service I've ever had the misfortune to encounter. Placed an order for next day delivery with specific instructions of where to leave item. Item wasn't left, neither was a card. Contacted BES, they apologised and informed me that delivery would be the following day. Took day off work as needed the materials for weekend works. Contacted BES in the afternoon in order to chase up delivery. Was informed that goods were in Northampton should I wish to pick them up ( 130 mile round trip ). Because the fault lay between them and the courier they informed me that they would have the goods couriered to me and should expect them around 7pm that evening. Received a call at 4.30pm informing me that they had changed their minds and were now not going to send them leaving it too late for me to source materials from elsewhere. Whole episode cost me nearly £2,000 in loss of wages and accommodation charges.”

Posted 4 years ago

Dear Mr Hamill, Thank you for your feedback. BES can only apologise for the service levels you received. These levels fell way below our usual high standard. As you know BES were badly let down by its courier on this occasion. Rest assured we have escalated the points you raise at a senior level with our courier to investigate. Once again we are very sorry for the inconvenience caused. Regards, BES

Posted 4 years ago

“Ordered a part needed urgently for the weekend, paid for Saturday delivery and it didn’t turn up. The tracking said it was on its way and we continued with the program of works. The tracking reset on Monday morning for delivery on the Tuesday. This may have been the Carriers fault however BES chose to use this carrier.”

Posted 4 years ago

Many thanks for your message. As discussed when we spoke apologies that you did not receive your package on Saturday. Apologies for any inconvenience caused. Best wishes, BES.

Posted 4 years ago

“Using this firm has been Absolutely horrific i paid for next day delivery and still haven’t received my goods I would certainly never recommend getting anything from here again it’s a week late and I’m still waiting”

Posted 4 years ago

Thank you for your message. As advised when we spoke today your package is awaiting collection at the UPS access point. Best wishes, BES.

Posted 4 years ago

“Things which were to be delivered les then half got delivered late the rest of it has not been delivered as yet. I will not recommend the business to anyone.”

Posted 4 years ago

Many thanks for your review. We have tried to speak to you but was unable too so a voicemail was left. Please call into sales on 0121 3226400 to discuss your missing items. Best wishes, BES.

Posted 4 years ago

“ordered this delivery, over a week ago. still not arrived. I know it has left BES, but UPS, PROMISSED to redeliver last Friday and still no joy from them.”

Posted 4 years ago

Many thanks for you message. We have tried to call you but was unable to speak with you and a voicemail was left advising you to call in for an update on your package. Best wishes, BES.

Posted 4 years ago

“Was told I would receive the product on Tuesday... it’s now Saturday and I still don’t have it. I have a gas meter box without a door that’s been in the rain for the past three days. And you want me to review how well you did? If I could give 0 stars I would”

Posted 4 years ago

Many thanks for your message. We have tried to call you in regards to your parcel delivery and have left you a voicemail. Please call sales on 0121 3226400 for the details. Best wishes BES.

Posted 4 years ago

“Hi. My parcel the say recived but I did not recive .”

Posted 4 years ago

Many thanks for your message. Apologies your package was not delivered on Saturday. As we discussed earlier your package is out for delivery today. Any problems do not hesitate to contact us on 0121 322 6400. Best wishes, BES.

Posted 4 years ago

“Ordered a 150mm storm collar and was sent a 180mm . Won’t use again. Email sent that evening and 3 days later still no reply.”

Posted 4 years ago

Many thanks for your message. We have passed this to Customer Services who will be in touch. If you wish to discuss this please call 0121 322 6400. Best wishes, BES.

Posted 4 years ago

“Do not buy from here i paid £5 extra to get my goods delivered before 12pm but never arrived i had to collect it from my nearest ups collection point 2 days later. I emailed them regarding the refund for faster delivery didnt get no reply.”

Posted 4 years ago

Many thanks for your message. We did try to call you but was unable to speak with you. The courier advises delivery was attempted at 9.18am. Your query has now been passed to Customer Services. Best wishes, BES.

Posted 4 years ago

“Paid £4 to get it delivered on a Saturday. Planned the job in with my customer for the Monday. Received a text to say it would be delivered Saturday. Waited in all day. Found a card on Monday afternoon saying they tried to deliver although I left instructions to put the parcel in the back garden. Unhappy customer. Product was fine though.”

Posted 5 years ago

Many thanks for you message. Apologies your parcel did not arrive on the Saturday as requested, we did call to advise that your query will be passed to Customer Services. Best wishes, BES.

Posted 5 years ago

“Still haven’t received my order”

Posted 5 years ago

Many thanks for your message. We have tried to call you to advise your package has been delivered to a UPS access point as when delivery was attempted they were unsuccessful to deliver to the designated address. Please call Sales on 0121 322 6400 for details of where to collect the package from. Best wishes, BES.

Posted 5 years ago

“Truly shocking. Selling out-of-date smoke alarms.”

Posted 5 years ago

Many thanks for your message. Your message has been passed to Customer Services. Best Wishes, BES.

Posted 5 years ago

“Advertised a smoke alarm on their website wasn’t available no alternative and quite frankly weren’t bothered. First and last time I will be using BES”

Posted 5 years ago

Many thanks for your message. We have tried to call you to advise that we are currently in talks about getting more stock of p/n 21697. As you are aware we don't have a direct replacement but our Technical team advise that p/n 21314 can be used as an alternative. If you require any further assistance please call 0121 3226400. Best wishes, BES.

Posted 5 years ago

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BES.co.uk is rated 4.7 based on 6,374 reviews