BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,653 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 30th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order which was despatched on 20/03/2020 and am unable to track it through UPS as they are not answering any calls or giving details on their website”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry that your delivery has been returned to BES via UPS. The current COVID19 situation has impacted your delivery. We are sorry for the inconvenience. Regards, BES

Posted 5 years ago

“Couldn't pay for my order because I was waiting to be contacted regarding international shipping costs. But this never happend so I am giving 1 star because there was no service to review!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry that you have not received an update (we will investigate) The COVID19 pandemic has impacted international deliveries, however, we will establish rates and the best course of action given the circumstances. Thank you for your patience in these unprecedented times. Regards, BES

Posted 5 years ago

“I paid an increased delivery charge for Saturday delivery. My package arrived Tuesday thereafter. I understand in the current climate that delays can happen, but after asking for a refund on the delivery surcharge via your contact us page, I have been completely ignored for one whole week - unacceptable!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. A refund was issued on 31st March via Paypal. Regards, BES

Posted 5 years ago

“Haven’t received my goods yet!! Shouldn’t you know this???? William”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried calling you to discuss your delivery but have been unable to get to speak to you to you. Please call sales on 0121 322 6400. Best wishes, BES.

Posted 5 years ago

“Hi. There were parts missing from the cistern. 1. Pin which held ball cock arm. 2.There was no overflow attachment for the overflow pipe. 3.Wrong handle lever arm (lever arm square hole to small for handle to fit into. I am no plumber,but if I did not have the old tank I was replacing I would have not been able to complete the job which would have left me in a fix. Obviously because of this I can only give negative feedback. I did not get in touch with company I just finished the job and left it at that. I would not use company again as it would be to risky to not have all the parts I would order and pay for.”

Helpful Report

Posted 5 years ago

Kim Brimfield, Thank you for your feedback. We apologise for any inconvenience. Macdee is a quality brand and so we were surprised by your findings. Nevertheless our purchasing team will relay at their next meeting. Sincere apologies. BES

Posted 5 years ago

“From start to completion a good and comprehensive service. Detailed website shows related products for a project without being obtrusive on the webpage. Used many times for refurbishment and redevelopment projects but have not engaged with customer service : transactions are smooth.”

Helpful Report

Posted 5 years ago

Thank you for your review. Very positive so we are surprised that it is only a 1 star review? We will be in contact to get a better understanding. Regards, BES

Posted 5 years ago

“They have taken my money for two orders and I have yet to receive or hear anything!”

Helpful Report

Posted 5 years ago

Dear Customer, We have tried to contact you regarding your order for face masks. Due to the Corona virus there has been an unprecedented surge in demand for this item. Therefore we do not expect stock until the summer. Please contact our customer services if you do not wish to wait until then and we will issue a refund. Regards, BES

Posted 5 years ago

“Is appointed that it says about next day delivery it doesn’t actually provide it. Customer service guy was rude”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies you did not receive your package next day but this is not a guaranteed service and we only aim for it, Delivery Service permitting. Best wishes, BES.

Posted 5 years ago

“I was sent a faulty thermostat with a faulty fuse board”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are extremely sorry that this has happened. Thankfully instances like this are very rare. We note a colleague has spoken to you this morning to offer a replacement or a refund. We have processed a refund as requested. Please note that this can take 5 working days to appear in your bank account. Once again we are sorry for the inconvenience. Regards, BES

Posted 5 years ago

“order was incomplete. spoke to a supervisor on the phone who was very rude and condescending. they replaced 5 out of 7 mistakes but still had to source more parts for job. definitely not a quality company. would be better just shopping at screwfix”

Helpful Report

Posted 5 years ago

Mr Evered, Thank you for your feedback re. delivery Tuesday 21st January. It seems the small reducers you required were not in each of the seven boxes we supplied, which is very unusual. As per your conversations with BES employees on Friday 24th we arranged five replacements (delivered Saturday 25th Jan a.m) We cancelled the remaining two as we did not have the stock to meet your deadline. We are sorry for any inconvenience caused. Apologies. BES

Posted 5 years ago

“They took my order and my money and then told me the product wasn’t in stock. What a rubbish company.”

Helpful Report

Posted 5 years ago

Mr Weir, Thank you for your feedback. Please note at the point of ordering our website highlights an 'out of stock' message. Unfortunately the item you ordered took longer than usual to arrive into our warehouse before we delivered. You subsequently returned the item. A refund has been issued and this will reach your bank account in the next 5 working days. Apologies for any inconvenience. Regards, BES

Posted 5 years ago

“so far the product I order for next day deliver has been over 3 weeks and is still not here after chasing twice”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have called to speak to you today but unfortunately was unable too. Our call was to advise you that the Pump Valve you ordered which was out of stock at point of ordering has been advised to us that stock is due in to us today. We then aim that this will be despatched out to you tonight. Best wishes, BES.

Posted 5 years ago

Many thanks for your message. We have tried to speak with you but have been unable too. The pump unfortunately as you are aware has been out of stock. It is hopeful the part will be in stock this week and we will send out as soon as it is. Apologies for this delay. Best wishes, BES.

Posted 5 years ago

“We made an order from BES which came damaged, after searching BES's website for contact details they only have a telephone number that rings out for ages and no other form of contact! After finally getting through to an apparent customer service representative I was advised that I could not make a complaint as it was outside their 3 day timescale and they could help me no further. The lady I spoke to Julia was very rude, advised me I could of contacted then via email... no email address on their website and only a no reply email address used for my receipt! The service is shocking, I would never buy from these crooks!”

Helpful Report

Posted 5 years ago

Dear K Marsden, Thank you for your feedback. We have tried to speak to you regarding the review you posted today. Upon investigation our records show that your order was delivered successfully on 4th December. You then telephoned us on 16th December to report damage to your order i.e the case. (this delay contravenes BES T&C's) We apologise for any offense regarding how Julie spoke to you. We are sorry if she clumsily highlighted BES T&C's, regarding the reporting of any damage to delivered goods. However, as a gesture of goodwill we will be sending you a replacement case. Once again please accept our sincere apologies. Regards, BES

Posted 5 years ago

“Thermostats were meant to arrive onTuesday for my elderly parents. It’s now Saturday evening and we are still waiting......”

Helpful Report

Posted 5 years ago

Thank you. Sincere apologies upon investigation we can see we have both been let down by our courier. Subsequently we have changed courier and your goods were delivered this morning. Please accept our sincere apologies. Thankfully instances like this are very rare. Regards, BES

Posted 5 years ago

“Have not received my item Checked my local ups drop off point”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried calling but have been unable to get through to you. Please call sales on 0121 3226400. Many thanks, BES.

Posted 5 years ago

“The product arrived bent in collasped packaging which was also wet. I have to spend a lot of time trying to straighten it. Very disapointed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Apologies that our courier damaged your goods in transit. Please contact our customer service dept. who will be able to assist. Regards, BES

Posted 5 years ago

“Product seems OK, but thought £4.95 postage for a meter cupboard latch was a bit on the high side when ordered. Turns out the cost is to cover the delivery of a catalogue. I didn't request one, don't need one and even if I planned to us them again, which is doubtful, this is 2019, so I'd use the search feature on the website and not have to rely on having to find a weighty book in a cupboard or drawer somewhere.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried calling you to advise that the £4.95 is our standard delivery for any order that is under £50 excl VAT. Our catalogue was enclosed in the box as it was your first order with us and this is just a standard procedure. Best wishes, BES

Posted 5 years ago

“Delivery still not received.?????”

Helpful Report

Posted 5 years ago

Many thanks for your message. As discussed when we spoke earlier I will speak with our courier and advise you with any updates. Best wishes, BES.

Posted 5 years ago

“I have already sent an email detailing a broken, unusable product. Of which no one has acknowledged. I will never ever shop with or recommend BES”

Helpful Report

Posted 5 years ago

Many thanks for your message. i hope that our Customer Services team were able to assist when we called you today. Please note the email you received initially to say we have received your order is a no reply so we believe your query back to us was not received. Best wishes, BES.

Posted 5 years ago

“Very poor customer service”

Helpful Report

Posted 5 years ago

Many thanks for your message. We did try to speak with you but was unable too. It would be appreciated if you could provide more information so we can look into this further. Best wishes, BES.

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,653 reviews