BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,634 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & efficient service”

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Posted 7 months ago

“Product was exactly as described , delivery was next day at the time stated . Price was also cheaper than other suppliers so got to say 5 stars .”

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Posted 7 months ago

“Great company, for the first time ever there was a small mistake on my order. Rang them and they sent the correct stuff out straight away. Excellent customer care and lady on phone very helpful. Thanks again”

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Posted 7 months ago

“I’ve been an account holder for over 10 years, which makes this experience even more disappointing. Recently, I’ve been let down by unreliable delivery timescales and missed scheduled collections. To make matters worse, I raised a complaint via email and received no response at all. It gives the impression that customer loyalty isn’t valued and that existing customers are being overlooked. I hope the company takes this feedback seriously and improves both its service reliability and customer support.”

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Posted 7 months ago

Hi, firstly we must thank you for your 10 years of loyalty, it really is appreciated and is never something we ever take for granted. However, we also note your feedback re. deliveries. Please note we always strive for perfection and so your comments are disappointing to read. We log all instances, as outlined, with our couriers. They have let us both down on this occasion, apologies (thankfully very rare). We also note that a BES team member responded to your email on 10th April at 15.14hrs arranging collection for 13th April via DPD. Your return was receipted yesterday, and your credit was then issued. Should any matters remain outstanding then please contact our customer services who will be happy to help. Regards, BES Ltd

Posted 7 months ago

“Very good service and very convenient, great advice from the sales staff”

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Posted 7 months ago

“My first order, have to say exceptional service, well packaged, great communication. I will be using and recommending to friends and colleagues.”

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Posted 7 months ago

“Good website and great prompt service”

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Posted 7 months ago

“Great serives and the delivery was fast”

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Posted 7 months ago

“BES have always delivered promptly when ordering items. And have been very helpful when returning any items if required. BES also have a vast selection of materials to chose from.”

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Posted 7 months ago

“I last ordered this part 12 months ago and was pleased to see that the price has remained the same. The goods were despatched on the the same day I submitted my order, and arrived within 48 hours, so I'm very pleased with the service provided. Thank you!”

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Posted 7 months ago

“Great selection of products delivered quickly, no issues have been using BES for years however their prices aren’t as keen as they used to be.”

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Posted 7 months ago

“Returns process work fantastic”

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Posted 7 months ago

“Excellent service ,ordered on a bank ho liday Monday and it was with me the next day”

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Posted 7 months ago

“Absolutely delighted with this firm. Order one day get it either next day or day after. Definitely deserves a 5 star”

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Posted 7 months ago

“Rapid response and delivery at a good price!”

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Posted 7 months ago

“Service excellent Product exactly as require”

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Posted 7 months ago

“I ordered 3mtr length of Talon trunking for my 10mm pipe work and 6 x 10mm Talon clips to hold trunking, very fairly priced, the courier however spoilt the transaction by delivering the above 1 day late with the package torn in half the trunking twisted and the clips missing . I contacted BES. to complain they were really professional and replaced the items missing immediately with a different courier the following day at no extra cost which probably cost more to send than the missing items. I certainly recommend BES to all, a really professional company to deal with.”

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Posted 7 months ago

“Easy to use website. Competitive prices and very fast Delivery”

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Posted 7 months ago

“Was kept informed of status as soon as I ordered”

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Posted 7 months ago

“Products arrived quickly and were as described.”

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Posted 7 months ago

BES.co.uk is rated 4.7 based on 8,634 reviews