BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,063 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part was out of stock and the company failed to tell me it was only when I phoned up that I was made aware resulting in my Tennant having no heating for a longer duration”

Helpful Report

Posted 9 months ago

Thank you for your feedback Matthew. We are very sorry about what happened but thankfully 'stock outs' are very rare at BES. We take customer service seriously (reflected in our 4.7/5 overall rating) and so the BES team will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 9 months ago

“Avoid shopping here. Ordered part, was promised next day delivery. Received confirmation email which stated the order could not be changed as it was being packed in the warehouse ready for delivery. Part never arrived. No communication. After 2 days I rang to find out what was happening. Was told the part was not in stock and that I should have been told this when I ordered. Felt cheated and let down. Had to wait 3 working days for a refund. Another company advertising goods they do not have to sell. Quick to take your money, slow to give it back.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We are very sorry about what happened but thankfully it is very rare. We take customer service seriously (reflected in our 4.7/5 overall rating) and so all our team members will be reminded about our expected processes to prevent a future occurrence. Apologies once again. BES

Posted 9 months ago

“Still waiting for a refund. Was promised delivery and then told out of stock for 6 weeks or so when i enquired why my order was not delivered. Very poor service”

Helpful Report

Posted 10 months ago

Thank you for your feedback although it falls well short of our normal high service levels. Therefore please can you email customerservices@bes.co.uk with details so that we can investigate and resolve. Regards, BES

Posted 10 months ago

“Paid £1200 for a cable crimper to be delivered next day pre 10am. Got power off in the building and no crimper turned up, phoned to be told its on back order. Had they said it was on back order I would of gone else where. Im now £1200 out of pocket and have to wait 3 days for a refund while having to source another. Terrible service and wont order from them again. Happy enough to take £15 for a pre 10.30 delivery knowing full well it wont turn up”

Helpful Report

Posted 10 months ago

Thank you Gaz. We are very sorry about this as it does not meet our normal high level of customer service and so we will follow up within our team. Please contact below to ensure that your refund is processed quickly customerservices@bes.co.uk Apologies once again. Regards, BES

Posted 10 months ago

Update We have issued the refund in full this morning. Apologies for the delay which is not our normally very high level of service. Please note that the refund takes 3-5 days to land in your bank account dependent on your bank (not due to BES Ltd) Apologies once again. BES

Posted 10 months ago

“The worst thing you guys did was move over to a new accounting system. Why fix something that was not broken???? We order a hell of a lot from you and we can no longer see on our online account what has been ordered for certain projects and what has not. Invoices are also not coming through making us underpay you. We order far too much to keep track of everything. It has been a complete nightmare !!!!!!! We have to keep phoning for invoices that are on the statement but have not been received. Just dont trust the process anymore. Will have to look at buying locally till such time you have fixed the accounting system. What a pity as BES used to be so good and painless to buy from. We have placed 4 orders in September and the screenshot attached is the only thing showing on our account.”

Helpful Report

Posted 10 months ago

Thank you Elsa Fraser for providing your feedback. Clearly your comments are not what BES wish to read given our extremely high levels of customer service. We apologise for the experience outlined. Rest assured we are undertaking a thorough investigation. One of our team will call you to help us understand in more detail and to resolve. Regards, BES

Posted 10 months ago

“Won’t work after being fitted a few years as it won’t come off, even after wd40 spray applied, avoid this lock, it will save you £30 and the cost of a new tap!”

Helpful Report

Posted 11 months ago

Hi Gary, please can you provide more details so that we can fully investigate. Regards, BES

Posted 11 months ago

“Bought Belfast sink waste. Took 4 days to arrive, DPD marked as delivered on day 1 then took 2 additional days to actually deliver it. Finally got product. The plastic backnut didn't allow for it to tighten properly as would just skip threads as it was too soft. Needs to be brass. What a nightmare, clearly never been used by people who actually plumb.”

Helpful Report

Posted 11 months ago

Thank you for your feedback although it is not what we like to read. We have both been let down by DPD on this occasion which thankfully is very rare and for which we are sorry. Please note that all products can be returned to BES if customers are not happy (terms and conditions apply) Regards, BES

Posted 11 months ago

“I am still waiting on my Alpha press tool I ordered on the 6/7/25, no email no contact from BES terrible service.”

Helpful Report

Posted 1 year ago

Hi J Fraser, we are pleased that your delivery arrived yesterday. However, your feedback re. our service is disappointing to read. During our internal checks we noted that you requested delivery for Sat. 12th July. Therefore we are sorry that your order arrived to the Scottish Isles slightly later than expected. Unfortunately this can sometimes occur when delivering to the far corners of the UK (as per BES delivery t&c's) Apologies once again. BES team P.S Please disregard the private message from BES as it was written prior to a full investigation re. your successful delivery

Posted 1 year ago

“Purchased and fitted a gas catering hose P/N 24430 however on testing I found the hose to be leaking,I fitted a new dormant 1/2 * 1M hose from my Van stock at an additional cost to myself to solve the problem. I Phoned BES and spoke with Julie who advised me that I can return the gas hose for a refund but that any coincidental losses are not covered. As a commercial gas engineer I can’t say that to a customer and just walk away. I have subsequently returned two gas hoses made by the same company because the quality is poor and I can’t take the risk of a gas leak. P/N 24426. GASM8.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Please note that p/n 24426 is tested and approved by BSI under kitemark license scheme. As soon as you reported that the gas hose was leaking we offered a replacement without quibble. However, you had already replaced the hose. As such we offered a refund upon receipt of the leaking hose. BES T&C's clearly state that BES are not liable for any additional costs/losses regarding a contribution of your time. Regards, BES

Posted 1 year ago

“I ordered a Gas Pressure Test Point Nipple they took the payment but i haven’t received the item. When i called them to asked them why i didn’t receive any confirmation email they said i haved perched any items. This are scammer”

Helpful Report

Posted 1 year ago

Hi Moh, thank you. Please note that we are NOT scammers and have existed for nearly 50 years. Please can you confirm your order no. or other details so that we can investigate for you. customerservices@bes.co.uk Regards, BES Ltd

Posted 1 year ago

“I would like to ask BES persons to contact and make some decision. Unfortunately, upon their mistake, I had to send order back. We all make mistakes, but, it's sad that there is noone to solve them :( And BES offers to deliver worldwide, but with very bad support :(”

Helpful Report

Posted 1 year ago

Hi Inga, thank you for your feedback. So that we can investigate properly and help you please can you provide your BES order no. to help us quickly resolve. Please reply to this thread that you have started or contact customerservices@bes.co.uk Regards, BES

Posted 1 year ago

“We have an account with BES and placed 1 order with them which I paid on the company credit card. Later on in the day I placed a second order for a gas solenoid valve on our account. I received a email stating the solenoid would arrive today this was at 17:20. Our accounts department received an email at 19:57 informing us that we were over our agreed credit limit and the order had been placed on hold. After speaking to BES accounts they agreed we were not over our credit limit and the "system" did not register that we had paid in full for the 1st order. We needed the part urgent and the repair had to take place today. Accounts transferred me to sales, who the told me that the order had now been processed but would not offer a delivery today or a guaranteed delivery early tomorrow. They told me the order had been processed and their was nothing they could do about it!!! Accounts did acknowledge their was a fault with their system but they could not do anything to help and the sales person was very unhelpful!!! This situation must be rectified, it cannot be the first time this has happened, but the attitude of the sales staff was as useful as a chocolate fire guard!!! I have managed to source the part from other merchant, so I will cancel this order. We have previously used this company and have had great service, I hope they sort this glitch out!! Kevin Moulton Director Gibson STS Ltd”

Helpful Report

Posted 1 year ago

Sincere apologies Mr Moulton. The experience you have detailed above falls well short of expected (and normal) BES service levels. Rest assured the departmental managers are following up the points you've raised with their respective teams. We do not wish this to happen again and so thank you for taking the time to highlight. Sorry once again that this happened. BES Ltd

Posted 1 year ago

“Doesn't fit despite being the measurements on purchase lining up and no way to refund”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for your feedback. Please contact customerservices@bes.co.uk to arrange returning your purchase (t&c's apply) for a refund. Regards, BES

Posted 1 year ago

“I was Advised on a date for an order that i was desperate for, obviously paid for it, and then found out by ringing them up that the deliver date was a week later, had i have not rang no one would of informed me. Terrible communication - wont be using them again.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback it is duly noted. We are very sorry about what happened, it is very rare. However, on this occasion it falls short of our high standards. We pride ourselves on great customer service and so if you could provide more details it would be appreciated and help re. your anonymous review. Please send details so we can investigate customerservices@bes.co.uk Regards, BES

Posted 1 year ago

“Diabolical service DPD couldnt deliver yet 20 other companies find a way by leaving parcel in a safe place or neighbour.Got card saying i had a week to collect from local parcel shop ,i went the next day and DPD for some reason that day had collected it and returned it to their depot Rang BES lady seemed clueless and said when parcel got back to them they would refund,a week later i get a call from BES saying parcel had been redilivered to same parcel shop and hard to believe had been recollected and returned to their depoti am told i will get refund when they get the parcel back all of £23 worth they are dire i will not be using them again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry for what happened. Thankfully instances like this are rare. We have regular service meetings with our couriers so that we can highlight poor service, as per your email. Of course a refund will be actioned. Once again we can only apologise. Regards, BES

Posted 1 year ago

“Cannot pay through paypal, no information on call centre why it does not work. Not reccomend”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback. Please note that we do accept PayPal. If you are still experiencing difficulties please contact one of our team who will be very happy to help you. Regards, BES

Posted 2 years ago

“Website is terrible, very slow and erratic. To order a dozen items took over an hour, totally unacceptable. It has never been a great website but seems to have got progressively worse over time. Because of this I only go to BES if I cant find the products I am looking for elsewhere.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your feedback. BES successfully processes thousands of web orders each week. However, we recognise there is always room for improvement and so your comments have been forwarded to our web team for investigation. Regards, BES

Posted 2 years ago

“Refused a refund. As the email states, as soon as they receive the item, they will refund. But I called them today. They said that they received it but sent for manufacturer for assessment. Complete misguided and cowboys.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Apologies for the miscommunication. We have checked with the manufacturer (as advised) and subsequently a refund will now be issued. This is being processed today (please allow for normal banking timescales) Apologies once again for any misunderstanding. Regards, BES

Posted 2 years ago

“The company and catalogue are great, easy to deal with accurate and fast. HOWEVER the website which always was a duplicate of the great catalogue, is now USELESS and UNUSABLE. I have dealt with BES for very many years as an account holder and have given up with the website. I have complained many times but to no avail. Disapointed.”

Helpful Report

Posted 2 years ago

Dear Tony, Thank you for your feedback. We are pleased that you think we are great and that our catalogue is too. However, we were very surprised to read that you think our website is "useless" as we successfully process thousands of orders each week online. So that we can learn more about your issues one of our web team will be contacting you so that we can help you. Regards, BES

Posted 2 years ago

“DO NOT BUY FROM THESE PEOPLE THEY ARE SCAMMERS, I PURCHASED AN ITEM FOR NEXT DAY DELIVERY AND 10 DAYS LATER I HAVENT RECEIVED IT WITH NO TRACKING UPDATES.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. As your review name is 'Michael' (we have hundreds of customers called Michael) please could you provide your transaction id so that we can investigate further via customerservices@bes.co.uk This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 2 years ago

BES.co.uk is rated 4.7 based on 8,063 reviews