BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,767 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to ask BES persons to contact and make some decision. Unfortunately, upon their mistake, I had to send order back. We all make mistakes, but, it's sad that there is noone to solve them :( And BES offers to deliver worldwide, but with very bad support :(”

Helpful Report

Posted 1 year ago

Hi Inga, thank you for your feedback. So that we can investigate properly and help you please can you provide your BES order no. to help us quickly resolve. Please reply to this thread that you have started or contact customerservices@bes.co.uk Regards, BES

Posted 1 year ago

“We have an account with BES and placed 1 order with them which I paid on the company credit card. Later on in the day I placed a second order for a gas solenoid valve on our account. I received a email stating the solenoid would arrive today this was at 17:20. Our accounts department received an email at 19:57 informing us that we were over our agreed credit limit and the order had been placed on hold. After speaking to BES accounts they agreed we were not over our credit limit and the "system" did not register that we had paid in full for the 1st order. We needed the part urgent and the repair had to take place today. Accounts transferred me to sales, who the told me that the order had now been processed but would not offer a delivery today or a guaranteed delivery early tomorrow. They told me the order had been processed and their was nothing they could do about it!!! Accounts did acknowledge their was a fault with their system but they could not do anything to help and the sales person was very unhelpful!!! This situation must be rectified, it cannot be the first time this has happened, but the attitude of the sales staff was as useful as a chocolate fire guard!!! I have managed to source the part from other merchant, so I will cancel this order. We have previously used this company and have had great service, I hope they sort this glitch out!! Kevin Moulton Director Gibson STS Ltd”

Helpful Report

Posted 1 year ago

Sincere apologies Mr Moulton. The experience you have detailed above falls well short of expected (and normal) BES service levels. Rest assured the departmental managers are following up the points you've raised with their respective teams. We do not wish this to happen again and so thank you for taking the time to highlight. Sorry once again that this happened. BES Ltd

Posted 1 year ago

“Doesn't fit despite being the measurements on purchase lining up and no way to refund”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for your feedback. Please contact customerservices@bes.co.uk to arrange returning your purchase (t&c's apply) for a refund. Regards, BES

Posted 1 year ago

“I was Advised on a date for an order that i was desperate for, obviously paid for it, and then found out by ringing them up that the deliver date was a week later, had i have not rang no one would of informed me. Terrible communication - wont be using them again.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback it is duly noted. We are very sorry about what happened, it is very rare. However, on this occasion it falls short of our high standards. We pride ourselves on great customer service and so if you could provide more details it would be appreciated and help re. your anonymous review. Please send details so we can investigate customerservices@bes.co.uk Regards, BES

Posted 1 year ago

“Diabolical service DPD couldnt deliver yet 20 other companies find a way by leaving parcel in a safe place or neighbour.Got card saying i had a week to collect from local parcel shop ,i went the next day and DPD for some reason that day had collected it and returned it to their depot Rang BES lady seemed clueless and said when parcel got back to them they would refund,a week later i get a call from BES saying parcel had been redilivered to same parcel shop and hard to believe had been recollected and returned to their depoti am told i will get refund when they get the parcel back all of £23 worth they are dire i will not be using them again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry for what happened. Thankfully instances like this are rare. We have regular service meetings with our couriers so that we can highlight poor service, as per your email. Of course a refund will be actioned. Once again we can only apologise. Regards, BES

Posted 1 year ago

“Cannot pay through paypal, no information on call centre why it does not work. Not reccomend”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. Please note that we do accept PayPal. If you are still experiencing difficulties please contact one of our team who will be very happy to help you. Regards, BES

Posted 1 year ago

“Website is terrible, very slow and erratic. To order a dozen items took over an hour, totally unacceptable. It has never been a great website but seems to have got progressively worse over time. Because of this I only go to BES if I cant find the products I am looking for elsewhere.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your feedback. BES successfully processes thousands of web orders each week. However, we recognise there is always room for improvement and so your comments have been forwarded to our web team for investigation. Regards, BES

Posted 2 years ago

“Refused a refund. As the email states, as soon as they receive the item, they will refund. But I called them today. They said that they received it but sent for manufacturer for assessment. Complete misguided and cowboys.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Apologies for the miscommunication. We have checked with the manufacturer (as advised) and subsequently a refund will now be issued. This is being processed today (please allow for normal banking timescales) Apologies once again for any misunderstanding. Regards, BES

Posted 2 years ago

“The company and catalogue are great, easy to deal with accurate and fast. HOWEVER the website which always was a duplicate of the great catalogue, is now USELESS and UNUSABLE. I have dealt with BES for very many years as an account holder and have given up with the website. I have complained many times but to no avail. Disapointed.”

Helpful Report

Posted 2 years ago

Dear Tony, Thank you for your feedback. We are pleased that you think we are great and that our catalogue is too. However, we were very surprised to read that you think our website is "useless" as we successfully process thousands of orders each week online. So that we can learn more about your issues one of our web team will be contacting you so that we can help you. Regards, BES

Posted 2 years ago

“DO NOT BUY FROM THESE PEOPLE THEY ARE SCAMMERS, I PURCHASED AN ITEM FOR NEXT DAY DELIVERY AND 10 DAYS LATER I HAVENT RECEIVED IT WITH NO TRACKING UPDATES.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. As your review name is 'Michael' (we have hundreds of customers called Michael) please could you provide your transaction id so that we can investigate further via customerservices@bes.co.uk This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 2 years ago

“Very poor service from start to finish. Deliver delayed, collection delayed, unanswered emails. Still waiting on a refund some 3 weeks after the item was returned.”

Helpful Report

Posted 2 years ago

Sincere apologies. We have issued your refund today. Really sorry as we were let down by our courier. Thankfully this is very rare. Apologies once again. BES

Posted 2 years ago

“Recently wrote a one star review regarding the ‘free gift’ of an infrared thermometer. Thanks for your reply noting that the model number was there to see. Very helpful. Now can you tell me, as a heating engineer, what use this thermometer with is with a range of 32c to 42c other than to check the potential well being of a customer I’ve just invoiced!”

Helpful Report

Posted 2 years ago

Thank you. We are sorry that your purchase (and free thermometer) is not what you expected. As stated previously a full refund can be obtained. We apologise once again. Regards, BES

Posted 2 years ago

“Ordered and received a Kane voltage/continuity tester. Came with a free gift of an infrared thermometer. Great, as as a heating engineer, it would replace my old one. Not if it’s a covid forehead thermometer with a range of 32c to 42c. You are advertising this as a ‘top pick’ to whom? A doctors surgery of pharmacy. Still have to get one, but not from bes!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry that our offer does not meet your exact needs (Please note that the model no. of the FREE IR thermometer was provided on the web page). Also please note that you can return the goods for a full refund, t&c's apply. Please contact our customer services team for more details customerservices@bes.co.uk Regards, BES

Posted 2 years ago

“Order should have been 3-7 days now gone up to 10-14 days resulting in a massive convenience moving jobs and resulting in jobs lost! Product also went down 19% just after I ordered. Customer service was no help at all. I have issued my contact details and comments so I expect this to be resolved somehow.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry for the delay experienced. The additional time has been due to a full calibration of your FGA in Germany by testo. Please note that a part refund has been issued today as per your contact with Callum in our team. Sincere apologies for the delay on this occasion. Regards, BES

Posted 2 years ago

“I ordered from dozens of websites over the past 4 weeks... this site has proved to be the most frustrating and poorly performing I've EVER come across. Knew what I wanted. Opened a new account. Good Then I tried to add items to my cart. No can do. After about 15 minutes I've got six meters in the basket (I want one) & 10 washers (I want three). Another 10 minutes. Logged in & out many times. Yes... At last correct quantities in the cart.. nearly there. NO Could I get to the checkout. No way. Absolutely pitiful. Your software does not work! Did you get your boy put the site together?... you must be losing business hand over fist. So frustrating. You just wasted 35 minutes of my life that I will never get back. Shameful”

Helpful Report

Posted 2 years ago

Thank you for your anonymous 1star review. We were very surprised to read your comments. Thousands of web placed orders are transacted and delivered successfully by BES each week. Please contact us with further details so that we may investigate and try and help. Using our website is very easy and thousands of happy customers agree. We don't want you to miss out. Regards, BES

Posted 2 years ago

“Poor experience and will not use again. Ordered a hot water cylinder on 2nd January for an elderly customer who had no hot water due to existing cylinder being split. Paid for next day delivery before 12, fast forward 2 days and still no sign of my order. Organised joiner and plumbers to do work over the last 2 days but still unable to proceed due to delays. Customer remains without hot water and no longer wishes to do business with us. Joiner and plumbers chasing payment for their lost time. Really not happy about this - you work hard as a new company to build a reputation locally, and something like this really affects what we do in the industry. Customers don't care about whether it was the merchants or couriers fault, it's us small companies that get affected the most - really no acceptable!! Will not use again!”

Helpful Report

Posted 2 years ago

Dear Ian, Thank you for the feedback which we were disappointed to read. We are extremely sorry. After a thorough investigation we have established that the courier driver decided to return your order to his hub on consecutive days claiming incorrect address! (which we know is not true) This behaviour is out of our control and thankfully extremely rare. The courier company have been notified. We are very sorry for what has happened and can only apologise for letting you down. Regards, BES

Posted 2 years ago

“Order item had delivery date for Monday , only me chasing by email and phone found to be out of stock ,terrible service and still no confirmation email stating delivery? Very poor”

Helpful Report

Posted 2 years ago

Thank you for your order placed at 21.11hrs on Thursday 7th Dec. Please can you contact customerservices@bes.co.uk with more details so that we can investigate your anonymous 1star review. Please note that at the point of purchase any items 'out of stock' are highlighted as such (it is very unusual for BES to be out of stock) If you remain unhappy with your purchase a refund/exchange can of course be arranged via our team on the email above. Regards, BES **Update your product was delivered on the 14th. We apologise for the delay due to exceptional circumstances with our courier**

Posted 2 years ago

“Terrible service. It took tens of chasing phone calls / emails and TWO weeks to get my next day order. Ended up delaying the whole project. They then went on to randomly make debit card transactions with my details after my order was completed! Absolute scammers. Avoid.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Please can you email customerservices@bes.co.uk with further details as your review was left anonymously, so that we can investigate thoroughly and make 100% sure we are looking at your order. This will help us as we take great pride in our excellent customer service. It does seem your order (£4.06+VAT & delivery) was ordered on 4th December but was delayed slightly for which we apologise. Thankfully instances like this are very rare as we successfully despatch thousands of products every day for next day delivery. In response to your 1star review 1. We are not scammers, we have been successful for over 45 years 2.We have no record of "tens of chasing phone calls/emails" for your £4 order. We note you called on 11th December and spoke to one of the team. 3.We do NOT make random debit card transactions. Your payment was an online purchase that you made for £10.81 all inclusive. 4.Your order was delayed slightly but not by two weeks as you claim. Your order was placed on the 4th December and your review was posted on 12th December. We hope you will provide your details for our customer services team so that if necessary we can resolve any further issues. Of course they will refund or replace the product if you are not happy with your purchase. Apologies. BES

Posted 2 years ago

“Delivery was quick, but the contents, in this case a 20kg tub of heatproof plaster was smashed, the lid was broken all around the rim, there was a hole in the top and the plaster was all over the inside of the box, the box however was undamaged which suggests to me it was thrown in like that, how long it had been open in the warehouse is anyones guess. No reply to email using the website customer service form despite including 5 photo's of the mess together with the undamaged box.”

Helpful Report

Posted 2 years ago

Thank you Andrew for your feedback (two negative reviews received for same thing). We are pleased you received your item quickly. However, we are very sorry about the damaged item. We take instances like this very seriously and the appropriate members of our team will be reminded to make sure all items are inspected and carefully packed for safe transit. Rest assured customer services will be in contact in due course to replace/refund the damaged item. Apologies, BES **update** our customer service team emailed you on 28th November offering you a replacement/credit/refund but as yet we have not had a response.

Posted 2 years ago

“Placed order for collection from BES collection point. Website stated order ready in 30 minutes. Arrived 2 hours later to collect and order not ready or shown as processed despite me having order confirmation number and payment taken from account. Assistant in sorting this was very poor. Nobody prepared to resolved the situation whilst I’m stood waiting at counter losing money as I should be on jobs.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We have investigated and discovered an error in our processing (thankfully an extremely rare instance) Of course we have fixed this. We are extremely sorry for your experience and as a 'gesture of goodwill' we have issued a small credit to your account to say sorry. Please accept our sincere apologies. Regards, BES

Posted 2 years ago

BES.co.uk is rated 4.7 based on 7,767 reviews