BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,888 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased stainless steel fittings for a pressure application as they are pressure rated on the site, see part numbers 14014, 14013, 14057, 14058, 14060, 14014, 14114, 14024, 14004, however, when asked for the datasheet on two subsequent occasions (21/06/2022) and again on (07/06/2023), I have been told: " Hi, Unfortunately, our overseas supplier does not offer a data sheet for this Contract product Regards" Clearly, these fittings are not pressure rated if the manufacturer will not provide a datasheet! Why are they being mis-sold? I have tried contacting returns however, both of my emails have been ignored!”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for bringing this to our attention. We have raised your concerns with our technical & purchasing teams so that they can investigate. Your details have also been passed to our customer services team to facilitate a full refund. We apologise for any inconvenience. Regards, John

Posted 2 years ago

“First and last time I will be using BES , my order was not delivered contacted customer service by phone and email and was assured order would be delivered by the end of day. When it wasn’t contacted customer services again and told to call back at 7 . When I did the lady I spoke was super unhelpful and just cut me off rang back and was put on hold for 10 minutes by same lady who I could then hear in the background having a private conversation about a will ? And still no order . Very frustrated and disappointed .”

Helpful Report

Posted 2 years ago

Mr Sutcliffe, We are very sorry about your experience, it is not our usual very high standard. We were let down by our courier (which thankfully is rare) and we have some new team members whose training remains in progress and this will be addressed. Apologies once again. BES

Posted 2 years ago

“Ordered online and paid extra for a Saturday delivery to start the job the following Monday waited in all day Saturday no delivery and now I’ve had to cancel the job. Poor service when you pay for extra and receive nothing at all”

Helpful Report

Posted 2 years ago

We are very sorry that our courier let you (and us down) as we take great pride and effort to maintain our customer service. Please note that we are presently dealing with our couriers to ensure our very high service levels are met. In the meantime please contact customerservices@bes.ltd.uk Apologies once again. BES

Posted 2 years ago

“Ordered a Radiator Thermostat but was sent a sink drain instead.”

Helpful Report

Posted 2 years ago

We are very sorry about this. Thankfully it is a very rare instance. We successfully ship thousands of products to customers every week. Please contact customerservices@bes.ltd.uk and they will arrange for collection and the delivery of the correct product. Apologies once again. BES

Posted 2 years ago

“Avoid this company on any cost Very bad customer service and credit control of team”

Helpful Report

Posted 2 years ago

Hi Sunil, Thank you for your feedback. We can see that you have placed many orders with us, thank you. So that we can understand more please can you provide more details so that we can investigate and remedy where necessary. marketing@bes.ltd.uk Thanks, BES

Posted 2 years ago

“Terrible company. Paid for next day delivery. Called twice, each time I was assured that they made a mistake and it would dispatch that day. A week later and I still haven’t received the item. Customer service staff are entirely incompetent. How hard is it dispatch my order?!”

Helpful Report

Posted 2 years ago

Hi Alex, Sincere apologies as we have not met our usual high standards on this occasion. We made an error (new starter) with your initial order. We recognised the error and immediately dispatched an express delivery (FOC) as a replacement to make amends. Unfortunately you were not in to receive the order 'next day' and so your package was taken to your closest UPS 'collection point'. Of course re. initial error, we will be addressing our staff training to ensure we meet our usual high standard of service. Once again we apologise for the inconvenience. Regards, BES

Posted 2 years ago

“Poor service, I only purchased as item was listed for next day delivery, still not dispatched after 2 days.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to read your feedback. As your review is posted anonymously and so that we could investigate further please could you send details:- transaction no./date/name to our email address marketing@bes.ltd.uk Apologies, BES

Posted 2 years ago

Please can you provide details to marketing@bes.ltd.uk so that we can investigate your anonymous review. Regards, BES

Posted 2 years ago

“I ordered from here and was told I would revieve my order in 3-5 working days. I didnt recieve it so I called them and they said there was a problem with the packaging but they would send it in the next 3 working days. again I did not recieve it so I called again and was told they would get back to me which they didnt. I then called to cancel my order and ask for a full refund and they told me they will get back to me to discuss further without cancelling the order. Yet again no call so I had to call again and was told my order had been cancelled yet no money had been refunded. I said if they cancel my order I then need a full refund and I was told I would get it in 5 working days. waste of time, shop elsewhere.”

Helpful Report

Posted 2 years ago

Sincere apologies Roman. This does not meet our usual very high service standards. We have actioned an investigation so as to prevent such an instance occuring again. Rest assured your refund will be actioned as a member of the team has stated. Apologies once again. BES

Posted 2 years ago

“Kamco pumps you are telling everyone they are 1.1kw no there not they are 550 Watts cost me a lot of money to prove this and you accept no responsibility”

Helpful Report

Posted 2 years ago

Thank you for your review Mr Hunter. As per our previous correspondence your comments will once again be passed on to the Kamco legal team. Regards, BES

Posted 2 years ago

“Aweful couldn’t even get the order right ! Avoid”

Helpful Report

Posted 2 years ago

We're sorry to hear this. Please could you elaborate so that we can better understand what happened and we can prevent it from happening in the future. Our picking success rates are very very high so thankfully instances like yours are extremely rare. Regards, BES

Posted 2 years ago

“Hi There, Didn’t realise that Alpha Press TB-22 Hydraulic Tube Bender not working with half hard copper pipe, tried to return, it has not been accepted for return even though is still in original packaging and not being used…”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. As per your conversation with a member of our team we are unable to accept the return of 'used' products, as per our terms and conditions. Also for this product our web description clearly states "NOT suitable for standard half hard copper pipe" Apologies. BES

Posted 2 years ago

“Awful - for business”

Helpful Report

Posted 2 years ago

Thank you for your anonymous feedback. We take customer service very seriously which is why we have an excellent 4.7/5 rating from over 6,000 reviews. To help us further understand your 1star review please can you elaborate so we can investigate and help you marketing@bes.ltd.uk Regards, BES

Posted 2 years ago

“I ordered two simple items in early December - no indication when ordering that one was not in stock, paid for both, only one delivered, now after 3 phone calls I am told should be here 17th - could anymore be done I asked, no that's when its coming I was told then the lady said goodbye - " BES we've got it " !! Make your own mind up.”

Helpful Report

Posted 2 years ago

Sincere apologies Malcolm. Sadly one of your items was out of stock due to a supplier lead time delivery delay and the Christmas holiday period. Thankfully this is very unusual but of course inconveniences you. We are very sorry about this delay. We are awaiting an update from this particular supplier. Apologies. BES

Posted 2 years ago

“After changing my address online, package still sent to the wrong address. Customer service would not help, advised I needed to repay for items. Will be taking future business elsewhere”

Helpful Report

Posted 3 years ago

Hi Daniel, Thank you for your feedback. We are really sorry about this. Our IT dept. are investigating and rest assured will be fixing any potential glitch. Apologies for any inconvenience. Regards, BES

Posted 3 years ago

“Absolutely horrendous, I ordered via PayPal, it auto populated my previous address, my mistake I didn’t check. However, I called to simply change the address and got the most confrontational computer says no staff member I’ve ever spoken to in my life, couldn’t change the address and said it was cancelled. A few hours go by no refund or confirmation of cancelling, so I call back to chase it as I need the stuff/re-order and she got irate at the fact I’d rang back in to chase my refund and cancellation confirmation? The tone of voice and the way a simple matter was dealt with I’m just lost for words worst customer experience I’ve had, I genuinely thought it was a prank at one point! I still have no confirmation now. I’m well aware it was my mistake, but there’s a way of dealing with issues and customers and trying to argue over a simple matter isn’t it.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback although it is very disappointing to read. BES set very high standards and we have fallen short on this occasion. We are very sorry that a relatively simple admin error then impacted your overall experience with BES. Please note a confirmation email will follow to support the verbal cancellation. Apologies once again. BES

Posted 3 years ago

“Placed an order with various items, came with parts missing (told it was a picking issue) 1 item missing from the order, informed that I had cancelled it (why would i cancel my own order) - it had been done internally and told it would need to be re-ordered. Re-ordered it and paid, now been told it has been cancelled again and is no longer available, we had not been informed or refunded despite it being cancelled 10 days ago. No reason given by customer services or the smarmy manager.”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. BES sincerely apologise as your experience does not meet our normal high standards. An investigation is underway to prevent a repeat of this extremely rare sequence of events. Of course we will ensure that your full refund is issued immediately. Apologies once again. BES

Posted 3 years ago

“Recently I have attempted 2 orders via the web and both have been stopped because of a message to say e mail info.not stated,all my info.has been processed,needs looking into ,highly unlikely now to re-order,will have to source elsewhere.”

Helpful Report

Posted 3 years ago

Please can you provide more details so that we can investigate. Regards, BES

Posted 3 years ago

“Placed order and paid on 25th Sep. Delivery for 27th. Its 30th and order status: processing. Do not buy from this 'seller'!!!”

Helpful Report

Posted 3 years ago

Dear Jeremy, Thank you for making contact with BES, however, we are confused by your feedback. Upon investigation we note that your order was placed on the 26th and Royal Mail have provided us with a photo POD showing that your goods were delivered successfully on 27th. Please contact BES customer services if you still believe you have not received your goods. Regards, BES

Posted 3 years ago

“The delivery service UPS which BES uses is the worse postage service and in past several times I received delivery after 3 or 4 days not next day. The main reason I was using BES was because of the next day delivery which UPS can't provide it. I use to order regularly from BES , its all OK and still I do order but not as much as before .”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Our service levels are monitored with UPS and they remain very high. However, occasionally UPS do not deliver 'next day'. We are very sorry if you have experienced a slight delay. Regards, BES

Posted 3 years ago

“How is this product advertised at £783 on Facebook and on you own website at £653?”

Helpful Report

Posted 3 years ago

Thank you for your feedback. It is very difficult to ascertain exactly what you are referring to with the limited info. provided. However, the difference between the two prices you state is VAT, which is 20%. Facebook includes VAT whereas the BES website states 'with' or 'without VAT' dependent on what setting you have chosen ( see the top right toggle switch displayed in the corner of your screen) We hope this helps. Regards, BES

Posted 3 years ago

BES.co.uk is rated 4.7 based on 6,888 reviews