BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,070 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never arrived still waiting for my money back.”

Helpful Report

Posted 5 months ago

Hi Mr Brent Perkins, thank you for your feedback. We are very sorry about this. Our courier let us down (and you) hence your order was returned to our warehouse. Thankfully this is very rare. We have processed your refund today (please allow a few days for your bank to process) Apologies. BES Ltd

Posted 5 months ago

“Order number: 1003085183 Not happy with the delivery: the box arrived open and completely soaked, with the contents also soaked. Please see the attached pictures”

Helpful Report

Posted 5 months ago

Hi R Nash, thank you for your feedback. We are very sorry that the BES cardboard packaging got wet, as shown in the photos you've supplied. It is unclear if the courier left your goods outside in the rain, in a safe place but rest assured if your products are damaged in any way by the soggy cardboard we will issue a refund. Please contact our customer services dept. who will arrange for a collection if you are unhappy with your delivered items. customerservices@bes.co.uk Apologies. BES Ltd

Posted 5 months ago

“Next day delivery advertised but it took 5 days to arrive.”

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Posted 5 months ago

Hi Mark, thank you for your feedback. We are sorry that your delivery took 5 days to arrive to Aberdeenshire. We advertise on our website and in our catalogue that deliveries to northern Scotland from Birmingham will usually take 2-3 days. Our service levels are actually very high and so it is a shame that on this occasion you have experienced a slight delay for your order to Aberdeenshire. Apologies. BES

Posted 5 months ago

“Kane 158 analyser over a month into its calibration. No response from customer service. Have to send for recalibration 2 months earlier to avoid December.”

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Posted 5 months ago

Kane appreciate that when BES buy their analysers that they may not be resold immediately, therefore some shelf life is required when it comes to calibration. Therefore please note that when it is time to calibrate your analyser with Kane, you will need to include a copy of your BES invoice, which will show the date of your purchase. Kane will then calibrate for 12 months, but only charge you for 9 months (or reimburse you for the 3 months if you pay in full via their website). It is no trouble for BES to provide a copy of your invoice at any point should you not be able to find it when the time comes. We hope this helps. Please reach out again if you are unsure of the agreed process and we will help. Regards, BES

Posted 5 months ago

“Poor quality m press fittings. Several leaks on pressed gas fittings.”

Helpful Report

Posted 5 months ago

Good afternoon Neil, I am very sorry you recieved a faulty item. Please could you email customerservices@bes.co.uk with your order number if you haven't already and we can arrange sending out a replacement or refund for you. Kind Regards, BES Ltd

Posted 5 months ago

“returns seem a bit slow to acknowledge receipt or is this carrier fault ? i'll give package another week ....?? cannot track parcel and ref nos not on lable where according to directions it should be.”

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Posted 5 months ago

Hi Mr Macphail - I apologize for the delay in your parcel getting to us. I can confirm we received your return on the 28th January, please allow 3-5 working days for your refund to appear back into your account. Kind Regards, BES Ltd

Posted 5 months ago

“Kane 158 Analyser I bought was over a month into its calibration, no customer service reply. I purposely bought this after December so I did not have to send off for calibration during busiest month.”

Helpful Report

Posted 5 months ago

Good afternoon Mr Johnston, Thank you for your feedback. I’m sorry to hear you haven’t received a response from our customer service team. We take this very seriously and want to get this issue resolved quickly for you. Could you please contact us directly at customerservices@bes.co.uk / 0121 322 6400 so we can resolve this as quickly as possible? We appreciate your patience and look forward to helping you. Kind Regards, BES Ltd

Posted 5 months ago

“Accepted my order and charged my account but the item was out of stock and not available. This was only discovered by myself when I had to phone up to query where my order was”

Helpful Report

Posted 6 months ago

Hi Julie Reid, apologies as this falls well short of our usual high levels of service (4.7/5 review overall rating) The relevant team members will be made aware of your feedback so that we can further improve our processes. Apologies once again. Regards, BES

Posted 6 months ago

“Order was damaged I reported it and they said they will send the item the next day but then they said it’s not in stock”

Helpful Report

Posted 6 months ago

Hi Mohammed Sohaib, we are really sorry about this. Exceptional circumstances, as you state we are out of stock of your damaged product. Our supplier advises that stock is due into BES from 23rd Jan. Apologies once again. Regards, BES

Posted 6 months ago

“Delivery was rubbish Paid for next morning delivery and it turned up 3 days late???”

Helpful Report

Posted 6 months ago

Hi Mr Paul Lamb, we are really sorry that your package was delayed. We have issued a refund for the fee for 'next day' delivery. Thankfully delays like this are rare, as can be demonstrated by our overall 4.6/5 rating. Apologies once again. Regards, BES

Posted 6 months ago

“Dpd delivery service is awful. This order was due on Monday the 12th. Spoke to bes several times and always told it will be the next day. Still no delivery so do not use bes if you require the parts like most tradesman for a job. Never had a problem like this before and very disappointed.”

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Posted 6 months ago

“Never arrived, still waiting!”

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Posted 6 months ago

Hi Mike, we are really sorry about this as your experience is far from our excellent normal service. We note that your goods were delivered on the 16th. Your original delivery was impacted by the recent snow storm and then the courier had a backlog. Sincere apologies. BES

Posted 6 months ago

“Very poor service I ordered an item to delivery company could not find it so they dropped it off at a very inconvenient drop-off point I complained to be us and they have done absolutely nothing about it.”

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Posted 6 months ago

Hi Andrew Rowson, thank you for your feedback. We are sorry that the courier was unable to deliver to your preferred address. Alot of our customer like the DPD pickup/drop-off facility for the convenience, if nobody is at home to take delivery. However, we are sorry that on this occasion the drop-off was inconvenient for your locality. Apologies. BES

Posted 6 months ago

“Very poor aftersales service”

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Posted 6 months ago

Hi Paul Mercer, thank you for your feedback albeit it does not reflect very well on BES. As we take customer service very seriously please can you elaborate, so that we can investigate and improve where necessary. Regards, BES

Posted 6 months ago

“Part did not arrive. Sent them a message as it was over the holidays and haven’t had a response. DHL confirmed it did not get delivered as well.”

Helpful Report

Posted 6 months ago

Hi Grant Jones, BES are really sorry about this. We advised on the 31st that DPD said they had delivered on 29 Dec 2025 at 18:00. We are aware that you are disputing this and have consequently raised a claim directly with DPD. Apologies. BES

Posted 6 months ago

“Website always has been useless and still is ! Bring back the catalogue based version.”

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Posted 6 months ago

Thank you for your feedback. However, to help us better understand please could you elaborate and explain what elements of our website you think are useless? Please note that we've received thousands of high review ratings since we developed our website a number of years ago. Our current overall rating is 4.6/5. Regards, BES

Posted 6 months ago

“Terrible delivery to say order by 9pm for next day delivery . Don’t think so. And I wasn’t even contacted by yourselves once the delivery was not delivered .”

Helpful Report

Posted 7 months ago

Hi Mr Colin Beckett, thank you for your feedback. Upon investigation we can see that your delivery was successful at the 3rd attempt (Fri 28th Nov. at 11.38hrs) The courier ignored instructions to leave your package in the agreed safe place on the previous attempts. We are really sorry about what happened and of course we have logged and escalated with our courier. Apologies. BES

Posted 7 months ago

“Ordered two pigtails the same but got two different pipes!!! Emailed the company, still waiting for a reply?”

Helpful Report

Posted 7 months ago

Hi Stuart Barningham, thank you for your feedback. Apologies, please note one of the team is going to contact you shortly so that this is resolved for you. Regards, BES

Posted 7 months ago

“Just to summarise what happened with BES. You sent me the wrong items, then the correct ones the next day, but there was no information at all about when the original items would be collected. Instead of arranging anything, a charge of one hundred pounds was suddenly added and marked as due immediately. When I tried to get answers, nobody seemed to know what was going on. I spent more than half an hour being passed from one person to another and the only email reply I received was a single line with an RMA number. This was a completely unprofessional approach and very disappointing for a regular customer. In the end I was simply told to send the products back so the debt could be removed, without any empathy or proper explanation. Of course I will send the products back, and of course mistakes happen, but the way this was handled was really poor. I am available if you need any further information or copies of the messages I received.”

Helpful Report

Posted 7 months ago

Hi Ioannis Skandalis, thank you for your feedback. We are very sorry about the mispick in our warehouse (thankfully very rare) We are also very sorry about your situation being resolved as quickly as it should have been. Rest assured this matter has been dealt with and we can see that a member of the team has telephoned to reassure you. As discussed we have rebooked the collection to retrieve the incorrect part sent. We can also confirm this has now been collected. Apologies once again. Regards, BES

Posted 7 months ago

“Whilst I am more than happy with BES regarding swiftness of delivery, customer service etc, you may want to have a look at your delivery contractor; DX Exeter specifically as I had issues with my latest order. The courier wasn't a DX driver but an agency type and was the most obnoxious and rude person I have ever dealt with. He refused to deliver the item to our location, stating he "wasn't allowed on site due to having a dog in his cab" (this has never been an issue, and my Security team confirm this isn't the case). He then reported that there is no-one to open the barriers into our site and that someone must come out to meet him (we have 24 hour security and the barriers are always manned). When I explained there was no-one that could do this, his response was "well you won't get your delivery then will you!". I asked him for his name and company and his response was "my name is Jim" (doubtful) and his company was "0121 Do One!". I have reported this through to DX directly but am still awaiting an explanation for this behaviour. He drives a Mercedes Benz van, registration AY24 LWA. I did finally get a redelivery this week and again he wanted us to take the item from outside our site. I met the driver who, again, was extremely rude. I had to forcefully insist that he could enter sitewith a dog so that he could deliver the item to its location. He then drove onto site in an arrogant manner and eventually delivered titem. The dog was in the vehicle cab and looked remarkably like a dog from the banned breed listdog so this could explain his refusal to enter our campus. As I said earlier, I am more than happy with BES but this behaviour from the courier firm you have a contract with leaves a lot to be desired. Trevor Hollingsbee Facilities Manager”

Helpful Report

Posted 7 months ago

Thank you for your feedback. Whilst you state you are "more than happy with BES" your experience with the driver delivering on behalf of DX falls well short of acceptable behaviour. Therefore BES have shared your feedback with DX so that they are aware and can deal with the individual working on behalf of DX. Sincere apologies. BES

Posted 7 months ago

BES.co.uk is rated 4.7 based on 8,070 reviews