BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,887 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not always next day delivery but good products with decent prices. The web site could be better with an actual photo instead of a black and white drawing.”

Helpful Report

Posted 7 years ago

Hi Chris, Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise. Please note our new website has the option to select actual photos as the default instead of line drawings (please advise and one of the team can talk you through it if required) Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 7 years ago

“Always have plenty of stock good to deal with quick despatch of goods”

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Posted 7 years ago

“Large choice of fittings however a delivery notification would have been nice particularly for pick ups”

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Posted 7 years ago

“Good prices and availability,though the delivery service sometimes leaves a lot to be desired”

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Posted 7 years ago

“Great web site to find the write part. Service fast and departed same day, just the delivery of part somewhat slow, but in saying that it arrived when stated.”

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Posted 7 years ago

“we always receive order next day”

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Posted 7 years ago

“Excellent range of products and competitive pricing, would use them again. The website takes some getting used to as it's keen to empty your basket if you leave it a while, the answer seems to be create an account and add your selection to a list and then put the list into your basket (could do with a select all button for this). They used DX to ship my order, DX mislaid one box BES were straight onto it and would have sent a replacement, as it was DX found it and delivered it the next day, as I had time it wasn't a problem but perhaps they should look at other shipping companies, as a customer (if that's important) I like DPD these days.”

Helpful Report

Posted 7 years ago

Thank you for your feedback and taking the time to review BES. We take all our feedback seriously, whether it is good or bad. I have passed on your comments to our IT dept. re. your suggestions. Thank you. Regarding your DX delivery I'm sorry that you experienced an initial delivery error but pleased that the issue was sorted immediately. We pride ourselves on excellent customer service. We thank you for your custom and look forward to your support in future. Regards, BES

Posted 7 years ago

“I required a replacement carbon monoxide module as the one in my detector required replacement. Received the order the day after placing my order. The unit arrived well packaged and protected. Good service and I will use again.”

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Posted 7 years ago

“GOOD CUST SERVICE WHEN THERE IS A PROBLEM”

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Posted 7 years ago

“good service,quick response”

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Posted 8 years ago

“Kept me informed and delivered as promised”

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Posted 9 years ago

“easy to order up prompt delivery”

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Posted 9 years ago

“I made a mistake in the invoice details. I spoke to your accounts over the phone, and gave me a duplicate invoice with correct details. Very efficient.”

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Posted 9 years ago

“Easy to order and fast despatch.”

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Posted 9 years ago

“Ordering part on line for Europe delivery was a bit confusing as didn't state payment had to be made over the phone or that the accounts team would ring me, only that the part had been ordered depending on approval, I rang as urgently needed the part and hadn't entered any payment details. Part was ordered late Tuesday afternoon and received Friday lunchtime in France. UPS sent emails and gave a delivery time span and it arrived within that time.”

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Posted 9 years ago

“Generally very good but when wrong goods are sent no voucher or anything is offered as a sorry. A £10 voucher on these occasions to show u understand the inconvenience caused would be appreciated”

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Posted 9 years ago

“1234567891”

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Posted 9 years ago

“product arrived on time as described, literally, if you want quality you may have to pay more”

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Posted 9 years ago

“The prices are extremely competitive, but the delivery wasn't as good. The issue I have is that when I queried "standard delivery" I was informed that I would probably receive the item "the following evening or the morning following that" In fact the item was exactly one week in transit. I know it was only an estimate, but given more accurate details I could have paid extra delivery or made other arrangements. But for that I would have given 4 or even 5 stars.”

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Posted 9 years ago

“I put 4 stars due to missing warning triangle when ordering part .Out of stock, and was not informed of this until inquiring why order had not arrived by sales who were very helpful and apologised for delay. First class service deserved 5 stars . Recommened”

Helpful Report

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,887 reviews