BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,068 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient service. Good product. Would have been 'very good' apart from 3 small things - (1) the signs to the goods in/out area could be clearer (there's only one and it's hidden behind foliage). I suspect many customers, like me, parked in the first car park they came to - and a very helpful lady poked her head out of the office window to give me directions. I suspect it wasn't the first time she'd done this! (2) A warning that the access road is blocked by a barrier and that you need to use the intercom would have been useful. (3) A customer toilet would be good to have - I'd just travelled for 2 hours when I called in (on my way to North Wales).”

Helpful Report

Posted 8 years ago

Thank you for your feedback following your recent collection, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you did not post a 5 star review on this occasion. However, we are pleased you recognise our fast, efficient service despatching quality products. (Please note that we will contact the business estates team who manage the landscaping. We are sorry that the signage was obscured slightly. They are also responsible for maintaining the overall security to the business park) We look forward to your continued support. Don't forget that all collections are available in a one hour turn around PLUS next day deliveries are FREE over £40. Regards, BES

Posted 8 years ago

“Everything arrived in good condition and on time (next working day). However, I had mistakenly ordered some pipe 'O' clips of the wrong size (worth pence only). I was very surprised to find there was no way of having these sent out by first class post and not incur courier costs. Your help-desk agent explained that everything had to be tracked. I finished up buying some conventional screw-up Jubilee clips from a local DIY store.”

Helpful Report

Posted 8 years ago

“Very speedy delivery and excellent value”

Helpful Report

Posted 8 years ago

“I have bought from BES for many years. BES has always been quick at turning round orders and have succeeded in improving on an already good service.”

Helpful Report

Posted 8 years ago

“Reasonable price and good delivery - thank you :)”

Helpful Report

Posted 8 years ago

“Good reliable service”

Helpful Report

Posted 8 years ago

“Ordering was easy. Delivered very prompt. Packaged very well, very happy with product we ordered.”

Helpful Report

Posted 8 years ago

“Good price, quick delivery and no hassle.”

Helpful Report

Posted 8 years ago

“Correct product. Worked well. Only reason it wasn't a five star review was the delivery, although on the promised day, was into the evening. Otherwise the perfect service.”

Helpful Report

Posted 8 years ago

“Order was correctly filled and was delivered within 2 days, not next day as advertised. This was because, according to their couriers, I live in a remote area (Scottish Borders!).”

Helpful Report

Posted 8 years ago

Thank you Geoffrey for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise re. the Scottish Borders. Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 8 years ago

“Easy to order. good selection”

Helpful Report

Posted 8 years ago

“Not always next day delivery but good products with decent prices. The web site could be better with an actual photo instead of a black and white drawing.”

Helpful Report

Posted 8 years ago

Hi Chris, Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise. Please note our new website has the option to select actual photos as the default instead of line drawings (please advise and one of the team can talk you through it if required) Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 8 years ago

“Always have plenty of stock good to deal with quick despatch of goods”

Helpful Report

Posted 8 years ago

“Large choice of fittings however a delivery notification would have been nice particularly for pick ups”

Helpful Report

Posted 8 years ago

“Good prices and availability,though the delivery service sometimes leaves a lot to be desired”

Helpful Report

Posted 8 years ago

“Great web site to find the write part. Service fast and departed same day, just the delivery of part somewhat slow, but in saying that it arrived when stated.”

Helpful Report

Posted 8 years ago

“we always receive order next day”

Helpful Report

Posted 8 years ago

“Excellent range of products and competitive pricing, would use them again. The website takes some getting used to as it's keen to empty your basket if you leave it a while, the answer seems to be create an account and add your selection to a list and then put the list into your basket (could do with a select all button for this). They used DX to ship my order, DX mislaid one box BES were straight onto it and would have sent a replacement, as it was DX found it and delivered it the next day, as I had time it wasn't a problem but perhaps they should look at other shipping companies, as a customer (if that's important) I like DPD these days.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and taking the time to review BES. We take all our feedback seriously, whether it is good or bad. I have passed on your comments to our IT dept. re. your suggestions. Thank you. Regarding your DX delivery I'm sorry that you experienced an initial delivery error but pleased that the issue was sorted immediately. We pride ourselves on excellent customer service. We thank you for your custom and look forward to your support in future. Regards, BES

Posted 8 years ago

“I required a replacement carbon monoxide module as the one in my detector required replacement. Received the order the day after placing my order. The unit arrived well packaged and protected. Good service and I will use again.”

Helpful Report

Posted 8 years ago

“GOOD CUST SERVICE WHEN THERE IS A PROBLEM”

Helpful Report

Posted 8 years ago

BES.co.uk is rated 4.7 based on 8,068 reviews