BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealings with B.E.S. are always very prompt, any problems with prices or wrong codes are dealt with swiftly and resolved before goods are despatched.”

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Posted 7 years ago

“Goods as expected but packaging was excessive”

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Posted 7 years ago

“Initial order delivered but box contents incomplete. Quickly rectified by Laura in sales. Would use BES again.”

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Posted 7 years ago

“The experience with BES customer support was good. The problem was that only one of two packages arrived initially and the missing one was the package most urgently needed to get our new borehole system working as we had run out of well water 4 weeks before in the summer heatwave and had been tanking in water. This did mean that the person installing the system had to wait an extra day and a half for the package. This appeared to be the fault of the carrier and not BES's and I was impressed with the way this was handled efficiently and courteously by BES.”

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Posted 7 years ago

“fast efficient and accurate service at competative prices”

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Posted 7 years ago

“Great service, never fails to delier next day. Wish they wouldn't waster paper and send out a catalogue every time. Less plastic packaging be good too, why not use paper/”

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Posted 7 years ago

“Good range of products and from what ive had good quality as well. Proper photos of products in catalogue and online would help greatly with seeing what your actually buying. Delivery very good, not always next day but always within 2 days.”

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Posted 7 years ago

“I received my order eventually after the courier delivered to the wrong address. This was no fault by BES , maybe a change of courier might help.”

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Posted 7 years ago

“Item was in stock and was dispatched same day communication good”

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Posted 7 years ago

“Reliable with fair prices”

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Posted 7 years ago

“good products fair price with good delivery”

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Posted 7 years ago

“Normally a fantastic service from them but on this occasion their delivery service let me down No card left through letterbox even though I stated on BES online ordering to leave goods in Garden if nobody answered door I ended up going to the depot myself after investigating where are my goods”

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Posted 7 years ago

“Easy to order, was promised delivery on Tues, didn’t arrive until Thursday but all was correct.”

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Posted 7 years ago

“We have recently had an issue with using the diamond delivery service, UPS really let us down and have lost money on a job as the delivery didn't turn up. What I must say is that the customer care at BES did there upmost to rectify, delivery was sent to our office in the end and arrived by 9am on the Monday morning. Really not a reflection on BES but if using a delivery system it needs to be more reliable.”

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Posted 7 years ago

“Happy with overall service”

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Posted 7 years ago

“Some delivery confusion but made up for good and prompt customer service. I was out when driver called but had left message to leave goods (low value) by side gate. Driver took goods away, didn't leave message: and I found out by chance I had to collect from storage point in Hammersmith - inconvenient... I complained and had very prompt apology and credit for the postage. All's well that ends well....”

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Posted 7 years ago

“Great range of products at a competitive price, well packaged and prompt delivery. Would use again.”

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Posted 7 years ago

“Great service and delivery thanks”

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Posted 7 years ago

“Hi Thanks for the very prompt service and delivery will order from you again mark”

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Posted 7 years ago

“Great efficient service thanks”

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Posted 7 years ago

BES.co.uk is rated 4.7 based on 7,257 reviews