BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,887 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company which has some usefull products. We are a retailer though & have to resell items which means our customers could purchase direct from BES at the same price we pay.”

Helpful Report

Posted 9 years ago

“order arrived promptly”

Helpful Report

Posted 9 years ago

“So many items which could be difficult to get on street merchant. Convenient, easy to use. I fund hard to get 110mm welding 90• straight culling, only connection with rubber seal. Part for that is a fantastic site.”

Helpful Report

Posted 9 years ago

“Great service but the search facility on your website lets you down, looking for a item does not take you to it, just a jumble of related items and much scrolling down of pages. I have given up in the past although I am sure you must sell the item and gone to Screwfix or Toolstation to locate it instead. Better pictures of items would be good and links to makers spec/ user instructions / COSH information.”

Helpful Report

Posted 9 years ago

“Valves arrived very quickly, next day as promised. Very good value, however one of the very large brass valves had a dink in it, like it had been dropped on a hard floor. Nothing we couldn't get around ourselves without the need to replace it.”

Helpful Report

Posted 9 years ago

“Efficient telesales operator”

Helpful Report

Posted 9 years ago

“Delivery was quick , arrived in good time to get job done on time, good service.”

Helpful Report

Posted 9 years ago

“Good efficient order process. Wanted to change delivery address, but told your system is not able to do this after processing the order! The carrier UK mail was a little more flexible thankfully.”

Helpful Report

Posted 9 years ago

“We are a multitrade repair and installation contractor. We have found BES to be a reliable supplier of materials across the trades we cover”

Helpful Report

Posted 9 years ago

“I got what I ordered but some of the parts were not compatible. I guess that's the price you pay for online ordering. A local merchant trade counter would probably have pointed out the missing parts.”

Helpful Report

Posted 9 years ago

“Very fast and efficient delivery service product was of a reasonable standard although the door was bowed so does not fully close but as I say reasonable standard product.”

Helpful Report

Posted 9 years ago

“I received the order, but it turned out to be the wrong item. The order came in a rather big cardboard box as it also contained a catalogue because I was a new customer placing a first order. Still I thought that the cost for postage and packing was rather high. I returned the item and got a refund without any problem. I was very surprised that only a few days after my order had arrived I received another envelope containing a second free catalogue. I consider this a waste of paper and (customer's?) money.”

Helpful Report

Posted 9 years ago

“Good selection of products but could do with bringing website into 21st century with colour images of (some) products.”

Helpful Report

Posted 9 years ago

“Called to make sure of address and directions Thanks EC Robertson”

Helpful Report

Posted 9 years ago

“Ordered wrong flue guard from catalogue ( clicked the wrong box ) phoned to reorder and they explained free return policy. No problem to return and issue a refund”

Helpful Report

Posted 9 years ago

“Very good customer service. They have large number of gas and heating materials. You'll get everything you want.”

Helpful Report

Posted 9 years ago

“Amazing ordering service. Had exactly what I needed and I paid for fast next day before 1030 delivery slot. Arrived on time (to a different department but managed to track it down) meant we got the job done!”

Helpful Report

Posted 9 years ago

“SEND ME A DISCOUNT VOUCHER”

Helpful Report

Posted 9 years ago

“easy to use web site, goods arrive promptly”

Helpful Report

Posted 9 years ago

“Great selection of well priced parts but delivery was £6 and was supposed to arrive next day so was disappointed it took 2 days to arrive”

Helpful Report

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,887 reviews