BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,444 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,444 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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BES.co.uk 5 star review on 13th October 2026

Charles Brennan-Craddock

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS had left the parcel at the wrong house (a holiday home) on Friday 1/9 I had to put 2 calls through to BES on Sat 2/9 and on Monday 3/9 BES contacted UPS and UPS recovered our parcel (a good job it was dry) and delivered it to us. Our goods were well packed.”

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Posted 8 years ago

“Products seem good and online ordering was easy. Packaging was extremely excessive for the size of the products ordered. Also the need to supply a products brochure is questionable when everything is available online.”

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Posted 8 years ago

“It does what it says on the tin. Very good for outside cooking. A good supplement to BBQ.”

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Posted 8 years ago

“good service and delivery”

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Posted 8 years ago

“Item was delivered quickly, in a box that was way bigger than necessary - probably so that BES could include a heavy catalogue that I didn't want & have now recycled...”

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Posted 8 years ago

“All items arrived in good time, well packed and in good condition- efficient.”

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Posted 8 years ago

“Product delivered on time and in one piece.”

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Posted 8 years ago

“Dealings with B.E.S. are always very prompt, any problems with prices or wrong codes are dealt with swiftly and resolved before goods are despatched.”

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Posted 8 years ago

“Goods as expected but packaging was excessive”

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Posted 8 years ago

“Initial order delivered but box contents incomplete. Quickly rectified by Laura in sales. Would use BES again.”

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Posted 8 years ago

“The experience with BES customer support was good. The problem was that only one of two packages arrived initially and the missing one was the package most urgently needed to get our new borehole system working as we had run out of well water 4 weeks before in the summer heatwave and had been tanking in water. This did mean that the person installing the system had to wait an extra day and a half for the package. This appeared to be the fault of the carrier and not BES's and I was impressed with the way this was handled efficiently and courteously by BES.”

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Posted 8 years ago

“fast efficient and accurate service at competative prices”

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Posted 8 years ago

“Great service, never fails to delier next day. Wish they wouldn't waster paper and send out a catalogue every time. Less plastic packaging be good too, why not use paper/”

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Posted 8 years ago

“Good range of products and from what ive had good quality as well. Proper photos of products in catalogue and online would help greatly with seeing what your actually buying. Delivery very good, not always next day but always within 2 days.”

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Posted 8 years ago

“I received my order eventually after the courier delivered to the wrong address. This was no fault by BES , maybe a change of courier might help.”

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Posted 8 years ago

“Item was in stock and was dispatched same day communication good”

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Posted 8 years ago

“Reliable with fair prices”

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Posted 8 years ago

“good products fair price with good delivery”

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Posted 8 years ago

“Normally a fantastic service from them but on this occasion their delivery service let me down No card left through letterbox even though I stated on BES online ordering to leave goods in Garden if nobody answered door I ended up going to the depot myself after investigating where are my goods”

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Posted 8 years ago

“Easy to order, was promised delivery on Tues, didn’t arrive until Thursday but all was correct.”

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Posted 8 years ago

BES.co.uk is rated 4.7 based on 8,444 reviews