BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,257 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good reliable service”

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Posted 7 years ago

“Ordering was easy. Delivered very prompt. Packaged very well, very happy with product we ordered.”

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Posted 7 years ago

“Good price, quick delivery and no hassle.”

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Posted 7 years ago

“Correct product. Worked well. Only reason it wasn't a five star review was the delivery, although on the promised day, was into the evening. Otherwise the perfect service.”

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Posted 7 years ago

“Order was correctly filled and was delivered within 2 days, not next day as advertised. This was because, according to their couriers, I live in a remote area (Scottish Borders!).”

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Posted 7 years ago

Thank you Geoffrey for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise re. the Scottish Borders. Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 7 years ago

“Easy to order. good selection”

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Posted 7 years ago

“Not always next day delivery but good products with decent prices. The web site could be better with an actual photo instead of a black and white drawing.”

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Posted 7 years ago

Hi Chris, Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry we have not achieved a 5 star rating on this occasion. We liaise with our couriers every day and will make them aware of the point you raise. Please note our new website has the option to select actual photos as the default instead of line drawings (please advise and one of the team can talk you through it if required) Thank you for your custom and we look forward to your continued support in future. Regards, BES

Posted 7 years ago

“Always have plenty of stock good to deal with quick despatch of goods”

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Posted 7 years ago

“Large choice of fittings however a delivery notification would have been nice particularly for pick ups”

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Posted 7 years ago

“Good prices and availability,though the delivery service sometimes leaves a lot to be desired”

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Posted 7 years ago

“Great web site to find the write part. Service fast and departed same day, just the delivery of part somewhat slow, but in saying that it arrived when stated.”

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Posted 7 years ago

“we always receive order next day”

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Posted 7 years ago

“Excellent range of products and competitive pricing, would use them again. The website takes some getting used to as it's keen to empty your basket if you leave it a while, the answer seems to be create an account and add your selection to a list and then put the list into your basket (could do with a select all button for this). They used DX to ship my order, DX mislaid one box BES were straight onto it and would have sent a replacement, as it was DX found it and delivered it the next day, as I had time it wasn't a problem but perhaps they should look at other shipping companies, as a customer (if that's important) I like DPD these days.”

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Posted 7 years ago

Thank you for your feedback and taking the time to review BES. We take all our feedback seriously, whether it is good or bad. I have passed on your comments to our IT dept. re. your suggestions. Thank you. Regarding your DX delivery I'm sorry that you experienced an initial delivery error but pleased that the issue was sorted immediately. We pride ourselves on excellent customer service. We thank you for your custom and look forward to your support in future. Regards, BES

Posted 7 years ago

“I required a replacement carbon monoxide module as the one in my detector required replacement. Received the order the day after placing my order. The unit arrived well packaged and protected. Good service and I will use again.”

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Posted 7 years ago

“GOOD CUST SERVICE WHEN THERE IS A PROBLEM”

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Posted 7 years ago

“good service,quick response”

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Posted 9 years ago

“Kept me informed and delivered as promised”

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Posted 9 years ago

“easy to order up prompt delivery”

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Posted 9 years ago

“I made a mistake in the invoice details. I spoke to your accounts over the phone, and gave me a duplicate invoice with correct details. Very efficient.”

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Posted 9 years ago

“Easy to order and fast despatch.”

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Posted 9 years ago

BES.co.uk is rated 4.7 based on 7,257 reviews