BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,866 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range, good prices, arrived on time will be using them again”

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Posted 4 years ago

“always good”

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Posted 4 years ago

“Ordered the parts on the 1st should have been delivered on the 2nd still not here on the 4 th not great is it respond to that”

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Posted 4 years ago

Hi Trevor, Thank you for your feedback. We are very sorry that your delivery to Newton Abbot was delivered today rather than on Thursday as you expected. Couriers occasionally experience delays. Thankfully this is a rare situation as we deliver thousands of products 'next day' every week. We apologise for any inconvenience. Regards, BES

Posted 4 years ago

“Excellant rapid srevice as usual !”

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Posted 4 years ago

“Great product range, fast service, well packed - what more do you want?”

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Posted 4 years ago

“Excellent speedy service as always.”

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Posted 4 years ago

“Order in the afternoon, delivered before opening tine next day.”

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Posted 4 years ago

“Excellent service, item arrived on day specified, well packaged. Very well priced item. It's nice in this day and age to find a company that does what it say it will. Well done BES would highly recommend.”

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Posted 4 years ago

“Great range of stock, good value and prompt delivery.”

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Posted 4 years ago

“Ordered my part for next working day delivery, and paid extra for it to be delivered before 2pm, this was last Saturday. It is Friday and it still not here!! Went to another dealer and got the item next day!! When I called up to track this item the customer service agent said that it was UPS fault due to Black Friday and Christmas!”

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Posted 4 years ago

Thank you for your feedback Mr Petty. Sincere apologies but our courier notified us that they lost your parcel (this is very rare) and an investigation is ongoing. If the parcel is found please return to BES. Of course a full refund will be issued to you. Please note that your parcel was due for delivery Tuesday 30th November as per your original order confirmation and not Saturday as you state (plus we don't provide timed deliveries on Saturdays) We are very sorry for the inconvenience caused. BES

Posted 4 years ago

“Great service, great prices, had a phone call at 8pm to check an order, what service!”

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Posted 4 years ago

“The oodering is easy & quick, Prompt delivery. Always arrives on day stated. Any quiries & returns sorted without fuss.”

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Posted 4 years ago

“Materials always come on time and as promised so no delays on work getting completed and finished and works invoiced”

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Posted 4 years ago

“Product had clearly been opened and resealed with packing tape. All fittings inside had had the packets opened. Not a new item but sold as one”

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Posted 4 years ago

“Ordered a set of jaws for a REMS press fit tool. Jaws were faulty so I was told that a rep from REMS would contact me. I ordered another set of jaws as needed to get the job done on the basis the others would be refunded but apparently its a product that they try and fix/generally mess around with reps etc rather than just replace. I was told it was my fault for ordering a replacement part rather than chasing the rep for a £100 part that was clearly faulty. Never heard back about sorting out the issue. Appalling attitude.”

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Posted 4 years ago

Thank you for your feedback. We have investigated and note the following: *You purchased 1 x 22735 35mm Rems Tongs 21st June 2021 *You purchased the same part on 23rd June 2021 At the same time REMS left many messages with you so that a REMS representative could investigate your claim further but never got any response from you. (REMS is a specialist product & if there are ever any claims we always refer so they can deal direct & will often visit such is the level of their customer service) Over five months later you then telephoned one of the BES team today. As you know and as agreed we have arranged a collection so the item can be returned to REMS for assessment. As advised a credit will be issued if a fault is confirmed. Regards, BES

Posted 4 years ago

“I was very happy with BES from start to finish easy to order and product came through within a couple of days . Good all round”

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Posted 4 years ago

“Excellent service and delivered the next day would recommend.”

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Posted 4 years ago

“Had all that I wanted. Delivered in 2 days, great service.”

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Posted 4 years ago

“Paid for overnight Saturday delivery Phoned and confirmed overnight Saturday Assured it would arrive. No delivery !!! No contact details !! Had to cancel emergency repairs letting down an important client Not acceptable and not the first time this has happened”

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Posted 4 years ago

Thank you for contacting BES. We are very sorry that our courier let us down & did not deliver overnight for Saturday. Please note that we never guarantee 'next day' delivery although long term we do achieve a 97% success rate. Our courier informs us that you refused delivery today when they attempted to deliver your goods. We apologise for the inconvenience. BES

Posted 4 years ago

“Great prices, delivery was very quick.”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 7,866 reviews