BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,453 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,453 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products and competitive pricing, would use them again. The website takes some getting used to as it's keen to empty your basket if you leave it a while, the answer seems to be create an account and add your selection to a list and then put the list into your basket (could do with a select all button for this). They used DX to ship my order, DX mislaid one box BES were straight onto it and would have sent a replacement, as it was DX found it and delivered it the next day, as I had time it wasn't a problem but perhaps they should look at other shipping companies, as a customer (if that's important) I like DPD these days.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and taking the time to review BES. We take all our feedback seriously, whether it is good or bad. I have passed on your comments to our IT dept. re. your suggestions. Thank you. Regarding your DX delivery I'm sorry that you experienced an initial delivery error but pleased that the issue was sorted immediately. We pride ourselves on excellent customer service. We thank you for your custom and look forward to your support in future. Regards, BES

Posted 8 years ago

“I required a replacement carbon monoxide module as the one in my detector required replacement. Received the order the day after placing my order. The unit arrived well packaged and protected. Good service and I will use again.”

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Posted 8 years ago

“GOOD CUST SERVICE WHEN THERE IS A PROBLEM”

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Posted 8 years ago

“good service,quick response”

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Posted 9 years ago

“Kept me informed and delivered as promised”

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Posted 9 years ago

“easy to order up prompt delivery”

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Posted 9 years ago

“I made a mistake in the invoice details. I spoke to your accounts over the phone, and gave me a duplicate invoice with correct details. Very efficient.”

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Posted 9 years ago

“Easy to order and fast despatch.”

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Posted 9 years ago

“Ordering part on line for Europe delivery was a bit confusing as didn't state payment had to be made over the phone or that the accounts team would ring me, only that the part had been ordered depending on approval, I rang as urgently needed the part and hadn't entered any payment details. Part was ordered late Tuesday afternoon and received Friday lunchtime in France. UPS sent emails and gave a delivery time span and it arrived within that time.”

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Posted 9 years ago

“Generally very good but when wrong goods are sent no voucher or anything is offered as a sorry. A £10 voucher on these occasions to show u understand the inconvenience caused would be appreciated”

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Posted 9 years ago

“1234567891”

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Posted 9 years ago

“product arrived on time as described, literally, if you want quality you may have to pay more”

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Posted 9 years ago

“The prices are extremely competitive, but the delivery wasn't as good. The issue I have is that when I queried "standard delivery" I was informed that I would probably receive the item "the following evening or the morning following that" In fact the item was exactly one week in transit. I know it was only an estimate, but given more accurate details I could have paid extra delivery or made other arrangements. But for that I would have given 4 or even 5 stars.”

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Posted 9 years ago

“I put 4 stars due to missing warning triangle when ordering part .Out of stock, and was not informed of this until inquiring why order had not arrived by sales who were very helpful and apologised for delay. First class service deserved 5 stars . Recommened”

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Posted 9 years ago

“Good company which has some usefull products. We are a retailer though & have to resell items which means our customers could purchase direct from BES at the same price we pay.”

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Posted 9 years ago

“order arrived promptly”

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Posted 9 years ago

“So many items which could be difficult to get on street merchant. Convenient, easy to use. I fund hard to get 110mm welding 90• straight culling, only connection with rubber seal. Part for that is a fantastic site.”

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Posted 9 years ago

“Great service but the search facility on your website lets you down, looking for a item does not take you to it, just a jumble of related items and much scrolling down of pages. I have given up in the past although I am sure you must sell the item and gone to Screwfix or Toolstation to locate it instead. Better pictures of items would be good and links to makers spec/ user instructions / COSH information.”

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Posted 9 years ago

“Valves arrived very quickly, next day as promised. Very good value, however one of the very large brass valves had a dink in it, like it had been dropped on a hard floor. Nothing we couldn't get around ourselves without the need to replace it.”

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Posted 10 years ago

“Efficient telesales operator”

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Posted 10 years ago

BES.co.uk is rated 4.7 based on 8,453 reviews