BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,887 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quick services”

Helpful Report

Posted 9 years ago

“The main reason I don't use Bes more is the website is poor”

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Posted 9 years ago

“My order was relatively small, however essential to undertake some necessary remedial work. Placing the order was straight forward, the order arrived as advised and complete. Thank you, RE”

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Posted 9 years ago

“Always happy with speed of ordering through the delivery but the drawings and search facility is still unhelpful and poor.”

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Posted 9 years ago

“the item arrived in good time and good condition. quite happy with the service”

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Posted 9 years ago

“Happy with the purchasing experience and the product received. Slight dissatisfaction with the delivery. Did not get advance notification when the items were to be delivered. However the courier was very proactive in contacting me and arranging a alternative delivery time.”

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Posted 9 years ago

“great service”

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Posted 9 years ago

“Just what I needed to screen unsightly pipework John”

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Posted 9 years ago

“Good prompt service, when there is a delivery problem or shotage it is quickly rectified.”

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Posted 9 years ago

“I love your products and prices and your service and delivery is swift and very high quality. Your ordering/website is the only area that is not easy for the consumer to use at all.”

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Posted 9 years ago

“I'm pleased with the good service I get from BES especially the postal service and being able to track your items to plan your work load. Cheers Paul PH Services”

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Posted 9 years ago

“For the past 10 years they have dispatched on time & provide a much needed service for a one stop shop rather than drive or phone around looking for parts.”

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Posted 9 years ago

“Items good - Prompt dispatch - It would be good if postage for small items could be lower than the one size fit all standard rate.”

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Posted 9 years ago

“BES service is very good. Goods were dispatched as soon as they were ordered. Once again they were let down by their courier UPS. Tracked the delivery and it said that it would be delivered by the end of the day so we made sure that there would be someone to receive it. After waiting in all day at I took another look at the tracking only to see that at 18.10 they had updated it to say that it would not be delivered until the following day. It arrived at lunch time the next day. Not good enough. Could do better. Must try harder. All the goods were well packed and the order was complete 5 stars for BES. 0 stars for UPS”

Helpful Report

Posted 9 years ago

“Ordering and dealing with B.E.S. is very straightforward. I have started using the on line ordering service, once I got used to the layout of the ' catalogue' it was a breeze. The items arrived in just short of 32 hours of placing the order. Only problem was the courier company, I asked for the parcel to be left at a particular place in my house, but they decided to leave it with a neighbour. Hey ho.”

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Posted 9 years ago

Thank you for your review. Rest assured we will be raising this issue with our 3rd party providers

Posted 9 years ago

“Staff were helpful and knowledgeable about products. P”

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Posted 9 years ago

“Great service and easy to use website but wished it was in colour . Amazing value too”

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Posted 9 years ago

Thank you for your review. We are currently updating our website so watch this space!

Posted 9 years ago

“In my most recent order, one of the items was incomplete. The problem was resolved very promptly, with no hassle. BES managed to turn a problem into an opportunity to demonstrate very good customer service! Thank you.”

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Posted 9 years ago

“It would be handy if the sales reprisentitives knew more about the products in the catalogue. Their knowledge is pretty limited at best. Overall it's a good service but it would be better if you could tell the sales person what your looking for and then pointing you in the right direction in the catalogue as sometimes it's hard to find things if your not familiar with it”

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Posted 9 years ago

Thank you for your review. We will raise your concerns with our sales team. However, please note we do also have a technical department that are readily available to help Monday to Friday with any queries you may have.

Posted 9 years ago

“USED TO BE THE CHEAPEST NOW YOU HAVE TO SHOP AROUND PITY.”

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Posted 9 years ago

Thank you for your review. We’re sorry you weren’t satisfied with the price of your item. We are competitive on a lot of our products, so please keep us in mind for other items including our regular promotions and quantity break products

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,887 reviews