BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,887 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally very good, I do feel that prices should be cheaper to small merchants rather than just selling to us at trade price.”

Helpful Report

Posted 9 years ago

“Good range of options, Fairly priced, speedily delivered free of charge. On the downside, the large box containing the hot water cylinder and immersion heater was fully open at the top and it is fortunate nothing had fallen out. The courier "did not know why" the box was open.”

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Posted 9 years ago

“Very helpful, Only thing is the web site dose need up date looking a bit old apart from that it very Good”

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Posted 9 years ago

“To Include a customer purchase order would be an advantage.”

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Posted 9 years ago

“arrived on time and well packed, all specifications and relevent paper work included”

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Posted 9 years ago

“Excellent service but a question on delivery. Having filled in a form (possibly from UPS rather than from BES) to say "Please leave at back door" and agreeing that this instruction was at my risk, I was surprised to have a note through the door to tell me where I could collect the parcel. The delivery label clearly had my delivery instructions printed on it. A shame UPS spoilt this being a five star review.”

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Posted 9 years ago

“Not bad service and support from technical...however payed for Saturday delivery and arrived Tuesday after bank holiday not besfault they were let down by ups and still haven't received refund for delivery.”

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Posted 9 years ago

“the toilet plunger no doubt works well in a traditional round toilet,but does not work in a modern square pan as you can't get a seal. does anyone make one that shape?”

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Posted 9 years ago

“Item arrived quickly, undamaged and seems fit for purpose, as the item is yet to be fitted and tested,”

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Posted 9 years ago

“Always good service and quality gear. Some of the boxes chosen for delivery might encourage stowaways!”

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Posted 9 years ago

“excellent as allways”

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Posted 9 years ago

“Placed order online which was easy to follow as the parts needed were all on the same page. Order arrived next day. The order was well packed and complete. Couldn't do much better. Delivery charge of £4.95 means that small orders aren't worth doing online. They need a postal option for this to be worthwhile.”

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Posted 9 years ago

“Quick delivery, goods just as advertized.”

Helpful Report

Posted 9 years ago

“The clips I ordered were the wrong size, my mistake. I re-ordered the correct size and I'm still waiting for my refund of my original order. Your service is excellent the lady I spoke to on the phone was very helpful and courteous.”

Helpful Report

Posted 9 years ago

“Good prices, fast delivery”

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Posted 9 years ago

“Never had a problem with stock, everything I have ever ordered has always been available. Customer services have always been polite and helpful. Deliveries have always been on time and packaging good. One negative point - I believe there is an updated website on its way - which is desperately overdue! Search engine is unintuitive, and personnel have difficulties accessing some of the order data when there has been the occasional problem processing an order online - I suspect the website is not integrated with the back office system, but that's just my guess. So, happy to carry on using BES, but look forward to the new website!”

Helpful Report

Posted 9 years ago

“Placing of telephone orders is efficient and the stock of items is very good so you can be assured that you don't need to carry a significant stock and can rely on BES.”

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Posted 9 years ago

“Very good service. Box on the large size for 1 tap.”

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Posted 9 years ago

“Very good overall and you deal with any problems quickly”

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Posted 9 years ago

“They do what they promise. Goods as described, and delivered on time at a competitive price. What more could you ask.”

Helpful Report

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,887 reviews