BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,634 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and very prompt delivery”

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Posted 7 months ago

“I have been ordering parts from BES for many years now. I have always found the staff helpful and professional. Parts have always arrived on time as advised.”

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Posted 7 months ago

“Constantly being pestered to leave reviews by BES on every order my company place, just because my email is the registered point of contact. No idea if this part is any good, no idea on the quality, delivery status, packaging or anything. I'm just someone in the office thats been asked to order this. No point sending me review emails every order as I have no idea what the quality or reliability is like. Only thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers.”

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Posted 7 months ago

Hi Simon Morfey, thank you for your feedback. Apologies, we have noted and also removed you from the invite list. On a positive note we are very pleased that you like our service "One thing I can comment on is how easy/straight forward it is to place an order and the price is normally cheaper than alternative suppliers" Regards, BES

Posted 7 months ago

“I placed my order on the 11th March and as of the 18th March I still have not received it, so I am not happy with the service.”

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Posted 7 months ago

Hi Nuala Thompson, thank you for your feedback. We are very sorry about the delay to N.Ireland. Upon investigating we can see that our courier has let us both down (very rare) - they delivered to your neighbour at #9 yesterday (Mark) as they failed to get a response at your delivery address. Sincere apologies. BES

Posted 7 months ago

“Fantastic service ,never let you down”

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Posted 7 months ago

“All good with order and delivery but Anaylser doesn’t work and now trying to get it back to Kane for repairs hasn’t been easy”

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Posted 7 months ago

Hi Dominic Noonan, Thank you for your feedback. We are sorry to hear about your Kane analyser not working (VERY unusual) however, my colleague informs that Kane will investigate and will sort this for you. Please advise us customerservices@bes.co.uk if it continues to not be easy with Kane. Regards, BES

Posted 7 months ago

“Good delivery good product”

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Posted 7 months ago

“Great Service, order at night get the parts next day.”

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Posted 7 months ago

“Excellent service. Prompt delivery. Not once let my Buisness down.”

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Posted 7 months ago

“Excellent customer service, really quick delivery and quality product.”

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Posted 7 months ago

“Item not delivered even though it was paid for. Clearly marked on order to deliver to home but failed to do so, now trying to get it returned and refunded.”

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Posted 7 months ago

Hi Stephen Bunt, Thank you for contacting us. We are very sorry about the courier delay. Upon investigation DPD tell us that when a DPD customer downloads the DPD app and at some point in the past the instruction “Take to shop “ is provided then this means all future orders placed with DPD are taken to a pick up shop until the setting is adjusted on his app DPD tell us the parcel will still be available to collect from the collection address up to and including tomorrow (Thursday 19 March) We are sorry about this and of course we will issue a refund if the goods are not collected and that is what you prefer? Please advise. Regards, BES

Posted 7 months ago

“Top rate service. Excellent and easy to use website with fair prices. Delivered next day. All products correct and compliant. I will not hesitate to use again or recommend . Thanks.”

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Posted 7 months ago

“very prompt service very fast delivery aa good”

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Posted 7 months ago

“Excellent service will be shopping again. Also delivery on time.”

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Posted 7 months ago

“odered then rang to cancel befor it was post was told to thay would let it go to dpd depot then send it back and then would refund me dident tell me it would cost me i paid £7.97 and got £2.03 probley would have been best to let it just arrive and keep it whot a rip off never buy from them again”

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Posted 7 months ago

Hi Colin Hubbard, Thank you for your feedback. We are sorry that we were unable to stop your delivery after you had decided to cancel the order that you had placed online (once orders are placed our processes begin, which is how we achieve next day delivery) Of course once returned we will issue a refund for your unwanted order. Apologies. BES

Posted 7 months ago

“BES has modern offices and a remarkably spotless collection area. I met an informed member of BES when collecting my order. She was very thorough and pleasant to meet, on a day that was very stressful for me. I left feeling very satisfied.”

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Posted 7 months ago

“very pleased ...service and delivery time excellent ...will return to this seller ..”

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Posted 7 months ago

“Straight forward,easy and pleasant transaction 😼👍”

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Posted 7 months ago

“excellent products a a competitive price .very quick delivery too”

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Posted 7 months ago

“After I install it, was start leaking.”

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Posted 7 months ago

BES.co.uk is rated 4.7 based on 8,634 reviews