BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,332 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used these many times before. Great product.”

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Posted 6 years ago

“Speedy efficient delivery and on time.”

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Posted 6 years ago

“Competitive pricing, speedy delivery and good stock range.”

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Posted 6 years ago

“Rapid delivery. Quality products - all round superb service”

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Posted 6 years ago

“Chose to buy from BES because they were super helpful when I phoned up. I didn't really know what I wanted or what to order and by the time I came off the phone I was confident I had all that I needed. The stove and accessories have now arrived and happy to report they are perfect for the job!”

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Posted 6 years ago

“Excellent service and good price. Large range of goods. Fast delivery to my requested point by the courier and notified by email when the goods were there.”

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Posted 6 years ago

“Brilliant. From order to delivery less than 15 hours”

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Posted 6 years ago

“No matter what is ordered BES will try the best to get it to you next day Credit to the Plumbing&heating industry Many thanks to the team👍”

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Posted 6 years ago

“Excellent service & delivery as usual”

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Posted 6 years ago

“Product seems OK, but thought £4.95 postage for a meter cupboard latch was a bit on the high side when ordered. Turns out the cost is to cover the delivery of a catalogue. I didn't request one, don't need one and even if I planned to us them again, which is doubtful, this is 2019, so I'd use the search feature on the website and not have to rely on having to find a weighty book in a cupboard or drawer somewhere.”

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Posted 6 years ago

Many thanks for your message. We have tried calling you to advise that the £4.95 is our standard delivery for any order that is under £50 excl VAT. Our catalogue was enclosed in the box as it was your first order with us and this is just a standard procedure. Best wishes, BES

Posted 6 years ago

“Items received were as ordered, whilst the delivery was speedy somewhat expensive on an item spend of less than £5”

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Posted 6 years ago

“Quick delivery and well wrapped.”

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Posted 6 years ago

“I’ve always had good service”

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Posted 6 years ago

“Superb service every time”

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Posted 6 years ago

“Brilliant service - quality products delivered on time.”

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Posted 6 years ago

“Quick ordering and delivered earlier than requested. I have a hard copy catalogue, and find it quicker to find the items required before completing the online orders.”

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Posted 6 years ago

“fast efficient service of quality products”

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Posted 6 years ago

“Delivery still not received.?????”

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Posted 6 years ago

Many thanks for your message. As discussed when we spoke earlier I will speak with our courier and advise you with any updates. Best wishes, BES.

Posted 6 years ago

“I left instructions to leave with the neighbour if not at home. I left the keys to my friend to fit it while I am away. But instructions where ignored, had to go back home to get the part myself. 8 hours wasted in total. Great. Won't be buying again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were sorry to hear that the courier driver did not follow your instructions. We will raise this at our next feedback meeting. Thankfully instances like this are rare with service levels currently at 98%. Regards, BES

Posted 6 years ago

“Items turned up next day.”

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Posted 6 years ago

BES.co.uk is rated 4.7 based on 7,332 reviews