“Very pleased with the final bbq. Took patience and a few hours to build but great. There were three nuts missing which required a trip to B&Q but no big deal. Super quality and design. Love the hybrid real fire burning option in addition the gas. Great additional surfaces and storage. Top bbq.”
“Easy to order online and despatched that day. Mine was delivered by Dpd the next day. We are new to gas BBQ so had no idea that gas is in fact in short supply and we had to travel 80 miles to get some! Top tip Homebase seem to have plenty if you are looking for any”
“Broil King instructions are a complete nightmare but that wasn't the fault of BBQ World who were quick and efficient in processing the sale and delivery.”
“I’m a returning customer. Although this time as a completion winner. It’s a very effective and prompt delivery. It’s a pity you don’t offer an assembly option. Or at least have a list of people who can build.
No big deal we are delighted with the bbq bundle.”
“The grill is great! The installation took 30 minutes. Of the minuses: The website says that the delivery is the next day. This is not quite true. The next day they send the order to the courier service and then they deliver within 5-7 days”
Hello
Thank you for your review. Just an update as to what happened on your order.
A large majority of barbecues are despatched on a Next Working Day service, when you checked out online you selected the "Call Me To Arrange" delivery service, which is a slower shipping service but you are contacted by courier to arrange. This service normally takes an additional 5-7 days.
The standard service for the item you ordered would have been Next Working Day although we cannot always guarantee this.
Apologies for the confusion.
Many Thanks
“Despite a few issues with delivery and missing items, I would struggle to fault your customer service and the speed at which you put things right. Couriers are in a world of their own!!”
“We ordered the wrong cover for our BBQ, and Dawsons were very helpful in identifying the correct one we should have ordered. This was ordered and delivered a few days later. This was very good service, however, the credit for the original we returned did take longer than expected. The sales team was let down by the accounts department.”
“Fast delivery, no issues there. Very sturdy and well made. Took my husband, who is quite handy 3 hours to make the BBQ, instructions weren't great, but not the end of the world. The grill has a big surface area, easy to use, husband said. Only downside, there's no back panel, so if you are facing people whilst cooking, they can see everything inside the cupboard - seems odd to have doors on the front but no back panel, why even bother having doors in the first place! It's not a cupboard with no back panel. If the BBQ is positioned up against as wall, then this would be fine, but unfortunately in our garden there isn't an option to put it against a wall. It's purely esthetic, but I wouldn't have brought it if I knew there wasn't a back panel, who wants to see fat dripping in the fat collector whilst eating, and all gubbins inside. Such a shame they didn't design it as a closed unit, everything has was thought of.”
“Whilst the service from BBQ World was great, the ease of ordering, communication and delivery etc., we are very disappointed to have bought an expensive smoker that doesn't work. We are currently in dialogue with the manufacturer.”
“Delivery was the next day as advertised, but not free, also as advertised. I had to pay £8.50.
Other than that, very happy with delivery and product!”
