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BBQ World Reviews

4.8 Rating 4,825 Reviews
96 %
of reviewers recommend BBQ World
4.8
Based on 4,825 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
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BBQ World 5 star review on 21st September 2025
Jason Ahl
BBQ World 5 star review on 24th June 2025
Steven Dudley
BBQ World 5 star review on 24th June 2025
Steven Dudley
BBQ World 5 star review on 24th June 2025
Steven Dudley
BBQ World 5 star review on 30th May 2025
TIBOR BURSKY
BBQ World 5 star review on 30th May 2025
TIBOR BURSKY
BBQ World 5 star review on 30th May 2025
TIBOR BURSKY
175
Anonymous
Anonymous  // 01/01/2019
Excellent and efficient service. Thank you
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Posted 1 year ago
Very quick and prompt service
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Posted 1 year ago
The outback onyx excel bbq is well built and works a treat. Only complaint is that the packaging could be a bit better. Some of the thinner metal parts were slightly bent in transport but could easily be bent back. Perhaps a little more care in packing.
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Posted 1 year ago
Arrived on time for birthday. Recipient delighted with the product
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Posted 1 year ago
Everything arrived within 1 week of ordering, exactly as described - very pleased. Thank you
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Posted 1 year ago
Delighted with with our bbq 4 burner Cadac , , just what we were looking for. Delivery was on time too I would certainly use this company again.
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Posted 1 year ago
Purchased 3 bags of Kamado Joe lumpwood charcoal from them as they had a good price & free delivery. Everything is fine with the charcoal but the delivery experience was poor due to the delivery being left at the bottom of the garden by an open gate right next to the main road!. The delivery driver does not appear to have tried to bring it to the house, luckily I was in & got a notification showing where they had left it. Which meant I had to carry it from the roadside to the house. Purchase experience good, Product good, Delivery experience poor. Might be worth BBQworld looking at a different courier?.
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Posted 1 year ago
Xxxxxxxx8p
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Posted 1 year ago
When I placed the order there was an option to have it delivered to a place of my choice. I asked for it to be placed behind a large pot by the front door. This is a secure place as it cannot be seen from anywhere unless you are actually at the door and has been used many times for deliveries. But the delivery people leave me a card, no explanation, then I have to go to a pickup point. If my option for delivery is no good why not say so. The rest of the service from BBQ world was great. Regards Ian
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Posted 1 year ago
Really good, quick delivery. We love our bbq
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Posted 1 year ago
The price was good. The product was good. Delivery was good. The support to get damaged parts replaced was good. The five emails nagging me to leave a review wasn't good. Perhaps wait until the customer has received their goods before you start asking for a review?
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Posted 1 year ago
As it said on the tin really - bit of to-ing and fro-ing with the freight company (nothing major), hence the 4, but the product is absolutely great - very happy with it!
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Posted 1 year ago
The item I purchased was advertised as being delivered 2 - 3 working days but actually took 5 days. I needed the item for a specific date and had relied on getting it within the timescale advertised. Fortunately it arrived just in time with a few hours to spare but I was slightly panicking.
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Posted 1 year ago
Very quick turnaround. I highly recommend BBQ World
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Posted 1 year ago
Ordering and delivery were seemless and on time. Unfortunately part of of the BBQ was missing in the box which has meant I now am in email conversation with Weber to try and get the missing piece. Cant really Blame BBQWorld for this though. Did take the shine off what was a big purchase for me.
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Posted 1 year ago
Very quick delivery, purchased some pecan and Oak wood, with Kamado Joe lump charcoal. Process went well although I dropped down to 4 stars on the review. I did the order originally, thought it was complete and saw money movement, but I missed a confirm my order step, my own fault but a frustration to flag.
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Posted 1 year ago
Received very quickly, was bought as a gift..the box wasn't within another box when it arrived so no surprises for the birthday boy...looks like a great bbq...might invest in the temperature control lid next ... only scoring 4 stars as haven't used it yet
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Posted 1 year ago
I would have given 5 stars had it not taken so long to put together, but we're very pleased with our Broil King bbq
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Posted 1 year ago
Very pleased with the price compared to other suppliers, but..... The tracking is not accurate. It started at 11:17 to 12:17 delivery and steadily moved through the day. I went out at 12.30 based on the estimated delivery of 14:50 to 15:50. I then received a call around 13:15 to say that the driver was outside my house.
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Posted 1 year ago
Haven’t assembled the BBQ yet. The driver who delivered the pallet on your behalf was absolutely excellent. He was a credit to his company.
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Posted 1 year ago
BBQ World is rated 4.8 based on 4,825 reviews