“Great website offering a great selection of barbecues and very swift delivery times. Unfortunately their website didn't appear to allow you to select your preferred delivery date.”
“Ordering was super easy and delivery was excellent overall. I did have a minor issue with communication during delivery - the courier apparently tried to contact me but didn't leave a message, which meant I had no idea they'd attempted to arrange my delivery delivery. However, when I reached out to your customer service team to arrange the actual delivery, they were fantastic and sorted everything out quickly.
Just a suggestion: it might be worth giving feedback to your courier company that calling without leaving a message isn't really effective communication - if there's no message, it's as if the call never happened!
Despite this small hiccup, I'm very happy with my purchase and the service I received. I would definitely order from here again.”
“I needed some very niche bits for my new Traeger smoker. BBQWorld had all the right bits. Priicing was competitive, website was easy, delivery was very good. What else to say? I'll be back when my supplies run out!”
“Really pleased, took a bit of assembling but typical high quality Weber parts and build. Just needed to be patience and methodical well with the effort”
“Order was sent quickly and kept updated. Yet part of my bbq was broken and they have just passed me on to the manufacture. Heard nothing else. Bit disappointed with this at minute”
“Orderered two separate items on two orders (a Weber bbq and then a bbq cover). Placing an order, the communication and delivery were all very good. The driver delivering the bbq dropped the pallet exactly where requested.
The only reason for not giving a very good review is that I got to the website via Topcashback but neither purchase resulted in a cashback credit. I have appealed both so we wait to see what BBQ World have to say.”
“I got some really good deals in the sale and it arrived next day free.
Although I got a great price I clicked on the product through a Google search, after I ordered I discovered that I could have got a further 10% off with a code on the home page. If there is a code displayed on the website I think it should be automatically discounted at checkout. I know this is on me for not checking the home page but I don't understand why it's not automatically applied. I would have cancelled/returned and reordered to get the extra disct but it would have been a lot of hassle for everyone.
But having said that the dispatch and delivery was super fast, I didn't expect it to arrive so fast. I also saved a lot off the RRP.
I've been to the Dawson's department store in Clitheroe and spent a a good hour or so in there, it's a great independent department store with helpful friendly staff, its definitely worth a visit if you are in the area.”
“BBQ world did everything well, they dispatched my BBQ on the same day, and it was delivered in good condition. I also had to contact BBQ world about my product and the customer service I received was very good, helpful and they managed to solve my problem.
The only reason I didn't give a 5* review was the pallet delivery company used (The Pallet Network), has some truly terrible online reviews. From my perspective these reviews aren't 100% warranted, but the key problem with, 'The Pallet Network' is it will send estimated delivery information which just isn't accurate, so you could end up waiting in all day for a delivery which could turn up the following day (which was my experience).”
