“My order turned up within the alloted time. Undamaged and In good condition
Very pleased with purchase and the buying experience from this company and would use again .”
“Good deal and I trust the Weber Cashback works. Delivery next day as promised.
Some assembly required, I pride myself on diy but it took almost 3 hours. The online help was from a previous model. The instructions were just pictures. However I’m a very satisfied customer.”
“Ordered a new Bbq which arrived next working day as advertised and was cheaper than most other retailers. The Bbq was a Weber which currently has a cashback offer, and BBq World sent a separate email about the offer detailing exactly what I needed to do to claim the cashback from Weber..”
“Not great customer service ...
I purchased a Weber Slate from BBQWorld on the 23rd April.
On unpacking it was clear that Weber had shipped two side panels the same which prevented me from building it.
On raising the issue with BBQWorld I was told they had passed this on to Weber and Weber will resolve in 5-10 days.
I would have thought BBQWorld would have resolved my issue quickly and dispatched either a new BBQ (from their stock) or the a new part (from their stock) and they then resolved the issue with Weber.
Even though it's a brand new product BBQWorld have no interest at all in trying to expedite the matter for me.
I am now chasing Weber to try and resolve it quicker than the 5-10 days.
Is this normal for a brand new product which was delivered with missing / incorrect parts?
Not great from BBQWorld or Weber. I guess given it's price (£1K) I expected a little more.
So much for enjoying this weekends weather with friends.”
