“Very pleased with responses, whether enquiries prior to purchase through to the delivery of replacements for damaged parts. Would definitely use BBQ World again”
“Excellent customer service - particularly given it was the Easter weekend. From initial order to delivery of the BBQ fully informed of progress and delivered on time.”
“I made several phone calls to Dawsons BBQ World prior to my purchase of a Beafeater 1200 built in BBQ. Their customer service was exceptional. Helpful, informative and they rang me back a week later when they said they would. In an age of mediocrity and poor service they were an example of how it should be. Very, very good.”
“Chose BBQ World because previous good experience and value. BBQ delivered as promised but when it was unpacked a side panel was damaged. Reported to customer service and now awaiting response.”
“Once we put the BBQ together it looks great, however it was a complex build taking several hours to complete. Also, some of the parts were dented from transit. I apppreciate this is likley the courier so feeding that back to them would be helpful - Example attached of denting. We managed to bend the parts into shape but not ideal!”
“We purchased this Cadac barbecue cover as a replacement for the previous cover which had worn out after two years use. It was attractively priced at 50% off (£20) and looks good. It was delivered quickly. Shower as this is the 3r cover we have had in 5 years we are not sure how long this one will last. The sunlight seems to shorten the life of the product even though it claims to be UV stable. Time will tell.”
“I bought a CADAC Citi Chef 40 FS and a butane fitting from BBQ World (Dawsons Department Store) online & it was delivered the very next day. The price was also very good too! However I would have given 5 stars only a woman I spoke to on the phone at BBQ World, while I was trying to get help in selecting the correct gas fitting, was very short with me, tried to direct me back to the website, and was not especially pleasant even after I explained that am autistic and needed help please. She did identify the correct fitting in the end.
The I made a second purchase from this store to obtain a different hot plate (half grill / griddle), some silicone BBQ utensils (it's a ceramic hotplate and is damaged by metal tools) a big silicone tub for soaking the hotplate and a stiff brush. All CADAC. Again the prices were great & I received my order the next day. It's worth noting that the FREE BBQ utensils that were included in the BBQ's purchase, although of good quality, we're useless to me because they were made with metal heads; seeing following comments for clarification.
All packaged items were well protected. For the environment's sake, Dawsons could use less plastic in their packaging.
FYI the CADAC instructions left a lot to be desired (there were stages missing and parts not even mentioned at all) and were out of date (included mentions of products they no longer make) too. There was also no mention of washing and tempering the hot plate before first use?
I did use the BBQ for the first time last night and it was excellent! It was bitterly cold in Storm David's wind so I moved the BBQ inside as seen in the picture.”
