“I had a couple of questions before an online purchase. The chap I spoke to was friendly and knowledgeable, and provided the answers I was looking for. I made the purchase online and the item was delivered two days later. Very happy with the service.”
“Your webpage for the barbecue grill I bought says "Some assembly required". That is a big lie. It came in a small box, completely disassembled down to bolts. Even the manual for the equipment says it requires 2 people in uniforms to put it together. I had to hire 2 men to assemble it. They cost me £100 and took them over 2 hours. I called to ask for support and talked to Julie, who was very rude and unsupportive. I tried returning the item but she said I could not since I opened the box and the cost to return had to be mine. That is absurd. I concluded you are doing this all on purpose. Big cheaters.”
“I ordered a Char-Broil Kettleman Charcoal BBQ from BBQ World. BBQ arrived quickly which ensured that it was able to be used that weekend.
BBQ went together really well, and on first use is a great product. I just have to get become familiar with it to make the most out of it now.”
“Great prices, best I could find anywhere. Struggled a bit with the couriers (Hermes) on both occasions as they failed to try to deliver the package and then left half of it at the depot which I had to drive and collect. Otherwise very satisfied!”
“The Weber was just what we wanted……
Delivered on time and left where we asked.
Assembly took awhile but well made parts.
Competitively priced as well.
Thanks”
“I could not rate this company poorly enough. I returned a BBQ in its own box without it even being opened via Parcel Force. I get confirmation that they received it and that its in processing. I hear nothing for a week, I chase. A person called Ryan says he doesn't have call notes and he ll call me back on the day. No response. Now few days later, "Julie", claims that the name that signed the receipt doesn't work there so Parcel Force never gave it to them and its my fault
DO NOT TRUST THIS COMPANY. THEY WILL DO ANYTHING TO GET OUT OF CUSTOMER SERVICE OR RETURNS.”
“As for BBQ world. Faultless. Easy website navigation. GreT price.
As for Cadac boasting “no lighter needed”, what a joke! Take a lighter, you WILL need one”
