Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 2.99

3.0 Rating 163 Reviews

50 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.0

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would not use again, incomplete order and no responce from them despite trying email, calling, messaging. Steer clear”

Helpful Report

“Money taken, only one item of the two I ordered was delivered. Impossible to contact the company by any means. Would not recommend at all.”

Helpful Report

“I hope I can write a further review with increased stars but having ( too late) read other reviews fear this will not be the case. Ordered, money taken immediately . E-mail received saying will be informed 're delivery and then ......nothing !!! No response to emails , telephone line not answered , chat line one way only . Good quality looking website which , I think, gives a false sense of security . As I say , hopeful that these reviews are being read and quality/ responses improved otherwise a further report to trading standards is in the offing .”

Helpful Report

“Ordered - money taken. Bath panel has not arrived - emails and live chat messages with no response. Phone doesn't take calls - argh - will report to trading standards”

Helpful Report

“DANGER. THIS Company in my opinion is not a good company to deal with, I ordered bath panels that never arrived, I had to get the money back from my credit card company, and now they are in a legal process to get the money back for them self's. I wish I had read the reviews before having any dealings with this company, I was a mug.”

Helpful Report

“On 7th July I made the mistake of ordering Commercial grade gloss white bath panels from these people. The website claimed that these were made from Medite Tricoya Extreme MDF which is external grade and guaranteed for 50 years. My fitter needed to trim both panels and this revealed that the material used was not the above. For confirmation, I sent both an image and a sample of the bath panel material to the MDF manufacturer, Medite Smartply. They confirmed that the MDF used was Medite MR MDF whose spec doesn’t match that of their Tricoya product. They also told me how to identify both MDF products and added that they couldn’t really be confused. I shared this information with Bathpanelstore and received no apology, just claims that the factory believe the material to be correct and that they to would speak with the MDF manufacturer. The panel seal strips that I ordered were not supplied. The LED lights that I ordered were advertised as being 45mm diameter and ideally should be wired into the bathroom lighting circuit. In fact, the lights are 15mm diameter and have a cheap plug in power supply that would make it very difficult to wire into a lighting circuit. I have made numerous requests for a refund without success. Unfortunately, this will now involve trading standards and the pursuit of a refund through official channels. STEER CLEAR”

Helpful Report

“Ordered a bath panel 24th June, was told it would arrive 3rd July - then nothing. Email pings back, nobody on the phone to talk to. Have left many messages but there is no reply. I am starting to think that covid has caused the company to shut down. It would just be nice to know what is going on. If the company comes up with the goods, I will update this but not holding my breath.”

Helpful Report

“After ordering a side and end panel only the side panel arrived, it was warped, I’ve had no reply back after requesting a refund for damaged and missing goods, it looks like a small claims court order will have to be issued if I don’t receive a refund in 5 days! DO NOT WASTE YOUR MONEY ON THIS SITE!!!”

Helpful Report

“Wish like others I had read reviews before purchasing a bath panel at cost of £261.69 it arrived damaged in March sent them photos they blamed courier, its now June and still trying to get it collected and a refund, no replies to emails or chat messages and no one answers phone and you cant leave a message Dont order from them !!!!!”

Helpful Report

“I truly wish I had read these reviews before ordering. No telephone contact or email answer and no idea when it is coming. So worried now about what quality will be like. Let’s hope they redeem themselves by replying and good quality work🤐”

Helpful Report

“Glad somebody else is having the same problem,thought it was just me. Can not get through on the phone! Live chat doesn,t seem to ever be online, leave message will get back to you . Have left 4 messages but had nothing back. Have tried emailing but with no success.Very dissapointed.”

Helpful Report

“Item arrived faulty/damaged. They are just ignoring all my emails to in order for them to come and collect the item and my refund. Would not recommend.”

Helpful Report

“Another bad review, maybe i should have read these reviews before placing my order. My initial order was delivered 2 days late and then on opening one of the bath panel plinth was damaged and the easy fit kit only had 10 parts and should have 36. Contacted Brendan and requested a new plinth and easy fit kit, one week later I received an new end panel and not the parts i needed. Contacted Brendan again and was told that the correct items would be sent out, emailed again 3 days later to be informed that the parcel should be with me "today" that was over 1 week ago and still not received. Emailed yesterday and still no reply and phone lines are not answered. Very poor customer service and product finish is not good value for money, I could have gone to B&Q, spent less money and the bathroom would be finished.”

Helpful Report

“LIARS WHO SUPPLY POOR QUALITY GOODS. Ordered a couple of bespoke bath panels from this outfit and was initially pleased (even though there were insufficient fixings in the kit I ordered to do a satisfactory job (although they did send some more on request)). I thought it odd that bath panels made of MDF would only be coated on one side, but thought they must know better than me. How wrong I was. In a short space of time, even though the panels were acclimatised and fitted as per instructions, they started to warp and bow in all directions. Imagine for yourself how bare MDF would behave in a damp, steamy bathroom. The reason for the one star review is because, although I have given Bath Panel Store, and the manager Brendan, ample opportunity to put things right, they have gone into "ignore mode". After several attempts at contact, Brendan advised that new panels were being put into production immediately and would be with me soon. After that, despite numerous polite emails from myself, I haven't had a single response in weeks. In fact, at the time of writing, it's been almost six months since I first complained about the panels. If they have the cheek to reply to this review, DO NOT believe a word they say. They are liars and you can't say you haven't been warned!”

Helpful Report

“i ordered bath panels and received completely the wrong items. the company have done nothing to rectify this, it was totally impossible to contact them by phone, live chat doesn't work, they asked me to send photos of the damaged items weeks ago, then NOTHING ...they left me with the wrong items and over £200 out of pocket. i had to pursue this through my bank who refunded this. I would never order from them again.”

Helpful Report

“The bath panel is attractive, well-made, reasonably priced and the company's customer service is second-to-none. The panel arrived on time but was damaged in transit. One phone call was all it took for Brendan at Bath Panel Store to organise a replacement panel which turned up a short time later. I can recommend this company without hesitation.”

Helpful Report

“Don’t order from this company! I received damaged taps and have been caught up in a nightmare situation as their communication is abhorrent and I haven’t received a refund! I returned the taps (with difficulty) and have nothing to show for £313.94.”

Helpful Report

“Aquacloak is poor quality cheap product. No were near suitable for a corner bath replacement. Don't waste your money.”

Helpful Report

“Don’t order from this company”

Helpful Report

Sorry for the delay getting back to you. Please return them to Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent. ME7 2XH

“Received damaged taps and no one can be bothered to help with returning the item or refunds as no one ever answers the phone or emails or chats. I can’t believe that you expect to get away with such service!”

Helpful Report

Sorry for the delay getting back to you. Please return them to Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent. ME7 2XH

Bath Panel Store Ltd is rated 3.0 based on 163 reviews