Bath Panel Store Ltd Reviews

Name: Bath Panel Store Ltd
Address: Manor Farm, Lower Rainham Road, Gillingham, Kent
Rating: 3.05

3.1 Rating 170 Reviews

51 %

of reviewers recommend Bath Panel Store Ltd

Company Reviews

Metrics

Info

3.1

Based on 170 reviews

Customer Service
Communication Channels	Live Chat, Email

About Bath Panel Store Ltd:

Bath Panels of quality, made in our UK factory at amazing prices.

Visit Website

Phone:

02081665941

Email:

sales@bathpanelstore.co.uk

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Bath Panel Store Ltd 5 star review on 10th February 2026

Carmel Hilson

Bath Panel Store Ltd 5 star review on 7th December 2017

Jan Hopcraft

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LIARS WHO SUPPLY POOR QUALITY GOODS. Ordered a couple of bespoke bath panels from this outfit and was initially pleased (even though there were insufficient fixings in the kit I ordered to do a satisfactory job (although they did send some more on request)). I thought it odd that bath panels made of MDF would only be coated on one side, but thought they must know better than me. How wrong I was. In a short space of time, even though the panels were acclimatised and fitted as per instructions, they started to warp and bow in all directions. Imagine for yourself how bare MDF would behave in a damp, steamy bathroom. The reason for the one star review is because, although I have given Bath Panel Store, and the manager Brendan, ample opportunity to put things right, they have gone into "ignore mode". After several attempts at contact, Brendan advised that new panels were being put into production immediately and would be with me soon. After that, despite numerous polite emails from myself, I haven't had a single response in weeks. In fact, at the time of writing, it's been almost six months since I first complained about the panels. If they have the cheek to reply to this review, DO NOT believe a word they say. They are liars and you can't say you haven't been warned!”

Helpful Report

“i ordered bath panels and received completely the wrong items. the company have done nothing to rectify this, it was totally impossible to contact them by phone, live chat doesn't work, they asked me to send photos of the damaged items weeks ago, then NOTHING ...they left me with the wrong items and over £200 out of pocket. i had to pursue this through my bank who refunded this. I would never order from them again.”

Helpful Report

“The bath panel is attractive, well-made, reasonably priced and the company's customer service is second-to-none. The panel arrived on time but was damaged in transit. One phone call was all it took for Brendan at Bath Panel Store to organise a replacement panel which turned up a short time later. I can recommend this company without hesitation.”

Helpful Report

“Don’t order from this company! I received damaged taps and have been caught up in a nightmare situation as their communication is abhorrent and I haven’t received a refund! I returned the taps (with difficulty) and have nothing to show for £313.94.”

Helpful Report

“Aquacloak is poor quality cheap product. No were near suitable for a corner bath replacement. Don't waste your money.”

Helpful Report

“Don’t order from this company”

Helpful Report

Sorry for the delay getting back to you. Please return them to Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent. ME7 2XH

“Received damaged taps and no one can be bothered to help with returning the item or refunds as no one ever answers the phone or emails or chats. I can’t believe that you expect to get away with such service!”

Helpful Report

Sorry for the delay getting back to you. Please return them to Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent. ME7 2XH

“Give this company a wide berth. Do not consider the good reviews as trusting, they are not trustworthy. The only time they are in contact with you is when you place an order and part with money, then nothing. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

“I ordered the bath panel then read the reviews and was expecting problems. But it all went perfectly, the delivery was on time, the panel undamaged, made to specifications and looks very good.”

Helpful Report

“Panel & end panel delivered on time in undamaged packaging. Being infirm I relied upon the delivery driver to bring the boxes into the porch. My wife and I then departed on an extended holiday abroad during which our contractor was to install the new panels as part of a bathroom upgrade. We subsequently received a text stating the main panel was severely bowed plus a manufacturing fault to the end panel. Our instruction was to reject the panels but to source replacements locally. Upon returning we complained by email to be told a) the problems are our fault (in so many words) as we didn't inspect the contents of the boxes within 24 hours of delivery (I couldn't even lift the packaging let alone open and inspect) - and b) we should cure the warping by placing a weight on it to straighten it. Realy! This is now going to trading standards as surely such onus of responsibility should not be on a customer who has already paid and such a short period of time. In other words, their warranty lasts just 24 hours. Is this cop out right in this day and age?”

Helpful Report

“They took the order and money without fuss, however when the end panel didn't arrive with the side panel Brendan Mulvihill (MD allegedly) blamed TNT. I pointed out that it was his responsibility to track the item with TNT and I haven't heard from him since I phoned his mobile 07702897484 no reply. The voicemail on the main number 020 8166 5941 directs you to their web site Bath Panel Store Unit 1 Manor Farm, Lower Rainham Road, Gillingham. I have also added the real view of this place and it's nothing like the web site, as I visited on Saturday 14/12/2019. This man Brendan and the company is a total sham, DO NOT ORDER WITH THIS COMPANY, THEY ARE UNTRUSTWORTHY”

Helpful Report

“I am trying unsuccessfully to get hold of someone via e mail or telephone but cannot get a response. The company has my bath panel as it was returned when TNT failed to deliver successfully to me. I want my bath panel re delivered as i have paid for it. Very frustrating!!!”

Helpful Report

“Simple ordering system and was kept informed of the progress of my order. The item was as described and I am happy with the whole process.”

Helpful Report

“My experience was good: fast delivery and the item (replacement soft close toilet seat hinges) was of good quality and did the job well.”

Helpful Report

“Had to customise it slightly to accommodate skirting boards, but the high quality of the product easily facilitated the modifications. Just installed the panel and it looks fabulous. Plan to order again for the second bathroom.”

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“The service provided was very good,Bath panel was exactly as described and delivered on time The only concern which I have is how expensive this is-the product is good quality but for the price of the new panel I could nearly afford a new bath!”

Helpful Report

“Panel was ok, 2 light hairline cracks in the gloss finish, too expensive for what it is but I was stuck with a bath height that I couldn't get any other panel for. So as a bathroom fitter it served a purpose but in my opinion it should be 30% cheaper at least. 7 days delivery, well packaged. For a p shaped shower bath, slats need to be a bit smaller to make a gentle curve but with some good silicone work you can make it look well. Overall I'm happy, delivered on the correct date, slight damage that i could seal, 2 hairline cracks and it helped my customers out of a jam but I wouldn't pay nearly £250 for one personally. Thank you Jon”

Helpful Report

“The product is OK but if the order was not going to be delivered in one go, then they should let me know. I had to chase them to tell me what was happening with my incomplete delivery and when the remaining part (main panel) was going to be delivered. I never actually received that information, the part turned up on the Monday after the first part of the order (end panel) was delivered on the Friday.”

Helpful Report

“I ordered a shower tray a few weeks ago and was advised it would be delivered on the 23rd of October but never arrived, I have emailed and had no response and also tried to telephone and it just keeps going to an automatic response saying all the lines are busy. if I do not get a response by Thursday evening I will go to my credit card company to ask for a refund. Very poor service.”

Helpful Report

“We had the panel for a shower bath in gloss cream finish. Very pleased! Customer Service was brilliant.”

Helpful Report

Bath Panel Store Ltd is rated 3.1 based on 170 reviews