I recently spent £4000 in Barker & Stonehouse in Gateshead. On the day that i received my 2 sofas (1 high back & 1 scatter cushions) i rang up to ask if i could possibly change the scatter cushions to high back as immediately did not like them in my living room. I was told that they would contact the manifacturer and call me back. No call back, this happened 3 times within the week following. Spoke to the store manager twice who insisted that they could only contact the manufacturer via email. Then every time I called back they said no response and they would email again. Staff were rude and not helpful. I still have not heard anything 2 months later. They were quick to take my money but you better hope your happy with your order as the after sales is very bad. I will never shop there again and would NOT recommend to anyone.