We’re very upset and in dismay about the delivery of our furniture. We made an order on 27th Oct as based on their promise of pre-Christmas delivery and because we were told that items would be ready mid November. We then received a voicemail, which we still have as proof, saying that the furniture arrived to their warehouse and to call them back to arrange a delivery date. We did and the delivery was scheduled for next week, 22nd November, and we have a confirmation email from them. Today, we received an email saying that actually the delivery won’t take place until after Christmas as the furniture isn’t due to arrive in the UK until 15th December?! But they told us they had it in their warehouse ready to be delivered!
So now we’re moving to our new house with no furniture: beds, mattress, wardrobe, bedside tables, chest of draws, coffee table. We went to their lovely looking shop in Leeds on two occasions, with our newborn baby, made two orders for over £4,000 and are they just lying to us now? (As new parents moving house we do have much better things to do than waste our time choosing furniture that won’t be delivered on time). We’ve lost confidence in them as a company, and it’s a shame as the furniture looked lovely and we were going to go back for more to furnish our new house! We’ve also recommended the shop to our friends who also just moved house but will need to now warn them that the company can’t be trusted!
5 years ago
Barker and Stonehouse has a
4.4
average rating
from
2,269
reviews
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