Absolutely diabolical. After ordering several items of bedroom furniture one of which was a dressing table, I waited for 4 months until delivery for this item. After a few weeks the paint started to flake and I contacted customer services and sent images and they advised they would repair as a goodwill gesture?! An appointment was made for 2 weeks time and after waiting in all morning a person from Homeserve turned up to repair the item. After confirming that the paint should not be flaking and I was right to complain he came downstairs 15 mins later to explain that he did not have the correct paint? He advised they had just taken the contract on with Barker and Stonehouse and then explained that the light paint was too light and the dark was too dark and scuttled from my home. My husband was present at the time and heard the conversation and we both agreed his behaviour was bizarre. Barker and Stonehouse then contacted me the next day to explain the flaking paint was my fault and they would not repair the item. I explained my absolute disgust in them as a company and in the complete and utter umprofessional behaviour of both Barker and Stonehouse and Homeserve. The person who came out to repair the item stood in my home and blatantly lied to my face. I wrote to their Head Office complaints department and was offered £50 off any further purchase. I have contacted the furniture ombudsman and I am pursuing them through Trading Standards as this situation is completely unacceptable. Barker and Stonehouse have claimed the Homeserve report is independent even though they have paid for it which is ludicrous and given the other reviews I am far from the only person who has been subjected to this charade. The product is not fit for purpose. I urge anyone considering buying furniture from them to go to a reputable company who are renowned for their customer service and product. This company charge extortionate prices for substandard quality.