Babol Ltd Reviews

Name: Babol Ltd
Address: 11 Nunnery Park, Nunnery Way, Worcester, Worcestershire
Rating: 4.72

4.7 Rating 3,835 Reviews

94 %

of reviewers recommend Babol Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,835 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Babol Ltd:

Babol are an online retailer that has been trading online across multiple websites since 2010.

Visit Website

Phone:

01905 677555

Email:

info@babol.co.uk

Location:

11 Nunnery Park, Nunnery Way, Worcester
Worcestershire
WR4 0SX

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Babol Ltd 5 star review on 21st March 2024

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone would not fit into holder. Holder was a poor fit to the car. Very dissapointing. I was expecting better.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. If I could kindly ask you to contact our customer services team at info@babol.co.uk whom will be able to assist in rectifing any issues/concerns you may have. Many Thanks The Babol Team

Posted 3 weeks ago

“Purchased a clip and holder for Volvo XC40 with use with iPhone 11 Pro Max. Unfortunately, there's no way to fit this on a right hand drive car without it interfering with the indicator stalk. You'd have thought someone would have tested it. Totally useless.”

Helpful Report

Posted 1 month ago

Posted 4 weeks ago

“Not enough information or clear photos on website. Item unusable as protruding out too far obscuring vision.”

Helpful Report

Posted 2 months ago

Thank you for your review. If I could please kindly ask you to contact our customer services team at info@babol.co.uk whom will be able to assist in rectifing any issues/concerns you may have. Many Thanks The Babol Team

Posted 2 months ago

“Sorry, I'm really disappointed with my purchase holder. I was meant to git a Samsung S23 Fe, and the holder is about 15 mm, not wide enough. Plus, the brodit clip does not fit my Ford Ranger despite your registration checker saying its the correct fit”

Helpful Report

Posted 2 months ago

“Ordered a phone holder. It never came, phoned up and was informed it would be a further 3-4 weeks. Without calling I’d never have known. Will not use again. If I get the order in January when they said, I’ll upgrade the review to a 2 star.”

Helpful Report

Posted 3 months ago

Thank you for your review. Whilst we aim to deliver all special order items within the provided lead time, on this occasion we appreciate this has taken a little longer than expected. I'm a little unsure as to why you have been informed leadtime is a further 3-4 weeks as your order was dispatched via Royal Mail on 20th December, an e-mail has been sent to you containing the parcel details. My apologies for the delay and for any inconvience this may have caused.

Posted 3 months ago

“Based in Ireland I always try to order online from European websites, and avoid UK sites since Brexit. I was unable to find an EU source so placed my order with your site. As expected, I had a card from An Post notifying me that I owed duty and tax on my purchase, which I paid that day. Delivery took a further two days. I'm sure you offer an efficient service within the UK, but it would help your non-UK customers if you offered an EU-based website for the products.”

Helpful Report

Posted 5 months ago

Thank you for your review. The charges incured are for collection of VAT in the destination county. You will note on our website that all product prices quoted are inclusive of VAT, at checkout when entering your delivery address details and in selecting Ireland as the country of delivery, the website re-calculates the product costs to EX VAT pricing, a notice is shown to advise you that your prices have been re-calculate EX VAT and that VAT will be collected in the destination county. I hope this explains the charge, please do contact our customer services team at enquiries@babol.co.uk if you wish to discuss further.

Posted 5 months ago

“i got my holder , but its not fit at my porsche macan , can i have video how to fit it?”

Helpful Report

Posted 6 months ago

“I'm still waiting for my order?”

Helpful Report

Posted 6 months ago

Your order was shipped via Royal Mail on 14th Setpember. Looking at the tracking, Royal Mail attempted delivery on the 15th and the 16th September, your parcel is currently being held by your local delivery office awaiting collection or re-delivery instruction. I have e-mailed you the Royal Mail tracking link where you will be able to arrange a convenient re-delivery date or to collect your parcel from the local delivery office. Please do contact us at info@babol.co.uk should you require any further assisatnce.

Posted 6 months ago

“Ordered on 19th August, still haven't received my item. Given up now! Never again!”

Helpful Report

Posted 7 months ago

Thank you for your review. Whilst we aim to deliver all special order items within the provided lead time, on this occasion we appreciate this has taken longer than expected. As explained during our e-mail correspondence this is due to a manufacturing delay on the specific ordered item. Our apologies again for the delay and for any inconvience this may have caused.

Posted 7 months ago

“Ordered an item. After a 10-day wait (expected) I received the wrong item and am now waiting another 10 days. Hope the packers can red and they get it right this time.”

Helpful Report

Posted 8 months ago

“Hi, After online payment, there's no email notification/update for the purchased item. Need to regularly email to ask for an invoice, when the item shipped, what's the tracking number,...etc. When it arrived, due to an incomplete address, items can't be sent to my home. I have to go down to the nearest post office to pick it up.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to review your order. Our systems generate an automated order confirmation upon receipt of order and a shipping notification at the point of dispatch, these are auto generated and sent to the e-mail address supplied at order. All orders are automatically dispatched to the delivery address supplied at order, again this is system generated and pulled from information supplied at order. If you wish to discuss this further or require copies of any order information please do kindly contact our customer services team at info@babol.co.uk Many Thanks The Babol Team

Posted 8 months ago

“Ordered clip for my car, too small, was advised I needed the bigger version, also no good. Was told someone would phone to advise, they didn't, just an email telling me I needed the smaller version! I queried this and never received a reply. So I've had to return two clips at my own cost, plus I won't get the £10 postage they charged refunded to me. What a waste of time and money.”

Helpful Report

Posted 9 months ago

“No contact on delivery or where its coming from poor service ,slow delivery and no magnets to mount phone on”

Helpful Report

Posted 9 months ago

Thank you for taking the time to review your order. The live stocks shown against all products on the website indicates when an item is a special order product and states a leadtime of 7-10 working days, my apolagies if you didnt see this when placing your order. Brodit is a two part solution, a vehicle specific mounting Proclip and a device specific holder, the two items then form a perfect solution for individual requirments, it isnt designed to work via magnets. Please do kindly contact our customer services team at info@babol.co.uk where we would be happy to discuss your individual requirments and advise on suitable solutions.

Posted 9 months ago

“Ordered a ford ka phone holder , only half the bracket turned up I’ve emailed twice now and had nothing back . It’s been over a week now and I’m no further forward”

Helpful Report

Posted 9 months ago

Thank you for your review. Unfortunately we have not received any e-mails correspondence in reference to your order, could i please kindly ask you to make contact with our customer service team at info@babol.co.uk or 01905 677555 where we would be happy to resolve any issues you may have. Kind Regards The Babol Team

Posted 9 months ago

“Phone holder was no use , my phone fitted as long as I took the protective case off which is pointless”

Helpful Report

Posted 11 months ago

Brodit offer a range of holders for both naked devices and ajustable holders specifically manufactured for devices fitted into a protective case. All options are available to view when selecting a device make/model to allow selection based on requirements. Please do contact our customer services team at info@babol.co.uk where we would be happy to advise on requirements and arrange an exchange to a more suitable holder.

Posted 10 months ago

“The have not received my clip as yet. Any idea where it is?”

Helpful Report

Posted 11 months ago

Your order was shipped via Royal Mail on 9th May. Looking at the tracking, Royal Mail attempted delivery on the 10th and the 11th May, your parcel is currently being held by your local delivery office awaiting collection or re-delivery instruction. I have e-mailed you the Royal Mail tracking link where you will be able to arrange a convenient re-delivery date or to collect your parcel from the local delivery office. Please do contact us at info@babol.co.uk should you require any further assisatnce.

Posted 11 months ago

“There was no indication on the website that we needed a phone holder for the Brodit to work. We also thought the positioning on our Honda Jazz would not be easily visible to the driver. Waste of effort and expensive to send back”

Helpful Report

Posted 11 months ago

Thank you for your review. Brodit is a two part solution, a vehicle specific mounting Proclip and a device specific holder, the two items are required to form the full solution. This is advertised on our website and again upon checkout, my apolagies if you didnt see this. Please do kindly contact us at info@babol.co.uk where we would be happy to raise a goods return to enable you to return for a refund in full. Many Thanks and Kind Regards The Babol Team

Posted 11 months ago

“As a supplier to Ireland & after paying £20 shipping on a £17 item, I was extremely disappointed to then be charged for Duty & Fees. Why is this not included in the shipping or original pricing? Would not recommend at all.”

Helpful Report

Posted 1 year ago

I am sorry to hear you have experienced an issue with the delivery of your order. Based on the value of your order you should not have incurred any custom Tax or Duty, I would recommend contacting the delivery partner to check on the charges issued. If you require any further assistance please do not hesitate to contact us at enquiries@babol.co.uk. The Babol Team

Posted 1 year ago

“Item still not received”

Helpful Report

Posted 1 year ago

“Unfortunately your product has still not been delivered so can't really express any opinion on this new product. All my other Brodit adapters have been simple to fit and great quality. So until your courier delivers it I have no opinion other than your new couriers are not very good.”

Helpful Report

Posted 1 year ago

Looking at your parcel tracking number I belive that your parcel has now been received. Due to current industrial actions within the delivery network we are trialling a number of delivery partners to try and ensure our orders are delivered as quickly as possible. My apolagies that your parcel took longer to be delivered than expected and for any inconvience this may have caused. Many Thanks and Kind Regards The Babol Team

Posted 1 year ago

Babol Ltd is rated 4.7 based on 3,835 reviews