Babol Ltd Reviews

Name: Babol Ltd
Address: 11 Nunnery Park, Nunnery Way, Worcester, Worcestershire
Rating: 4.72

4.7 Rating 3,838 Reviews

94 %

of reviewers recommend Babol Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,838 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Babol Ltd:

Babol are an online retailer that has been trading online across multiple websites since 2010.

Visit Website

Phone:

01905 677555

Email:

info@babol.co.uk

Location:

11 Nunnery Park, Nunnery Way, Worcester
Worcestershire
WR4 0SX

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Babol Ltd 5 star review on 21st March 2024

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the product in good time but this is not the correct product and does not fit my vehicle as described! I have been buying Brodit goods for many years and this has never happened before. Very disappointed!”

Helpful Report

Posted 5 years ago

Hi, I am sorry you were disappointed with the item received and it would be good to try and find a suitable solution for you. Please get in touch with our customer services at info@babol.co.uk with your order number, plus an explanation of the issues encountered - if possible an image of your dashboard too. Kind Regards, Rachel

Posted 5 years ago

“Normally the service is great however when I placed the order I didn’t receive an order confirmation, my money was taken, I asked for an order confirmation and they sent me one from last year and it then took a week for them to realise that the order had never actually gone through. Really disappointing as I needed the brodit holder urgently. When this was realised it was sent next day but overall the service was very poor on this occasion”

Helpful Report

Posted 5 years ago

I am sorry we fell short on this occasion. It appears there was a glitch between PayPal handing the financial transaction back to the website. We haven't come across this before and please accept our apologies. Regards, Tracey (Customer Services)

Posted 5 years ago

“Disappointed- I received the product promptly but it was missing the ‘wedge shape’ tools to fit the holder into the dashboard. Fortunately I had kept these from an old order from a previous car so I was able to fit the holder. However, without them it would have caused a great inconvenience. The fitting on this one is also very poor, you can see the excess glue what has been used to fit both parts together. Compared to my original purchase over a year ago, it appears the quality of the product and service has dropped.”

Helpful Report

Posted 5 years ago

“The system should not allow you to pay for next day delivery if after the cut off time. Asked for refund of next day charges but refused. Disgusting customer service. Horrible web site. Will go elsewhere in future. Do not use.”

Helpful Report

Posted 5 years ago

“Took two weeks to arrive - after the immediate need had passed.”

Helpful Report

Posted 5 years ago

Sorry your item was not available immediately, anything we have to specially order from Brodit in Sweden does have a lead time of 7-10 working days and we try to communicate this on each product. Apologies for any inconvenience caused and hope you are happy with your item. If you do have any queries please do get in touch with our customer services on 01905 677555

Posted 5 years ago

“Received my holder yesterday through the post but disappointed it didn’t not come with a clip for my Ford Fiesta (2009) Would improve my review if I received one! (N)”

Helpful Report

Posted 5 years ago

Hi, we only received an order for a holder, nothing for a Ford Fiesta - please get in touch on 01905 677555 if your order confirmation is different.

Posted 5 years ago

“Ordered almost 2 weeks ago and still not received the item yet. Wasn’t event despatched until 10 days after the order despite it saying it was in stock.”

Helpful Report

Posted 6 years ago

“I haven't received my order.”

Helpful Report

Posted 6 years ago

“A little bit early to request a review as i have not yet received my order. Come back later.”

Helpful Report

Posted 6 years ago

“Over a month to receive the order, with no communications, then I received the wrong mount. A quick response to say another has been sent out, but very disappointing overall.”

Helpful Report

Posted 6 years ago

“Do not provide a receipt automatically and ignore requests for one.”

Helpful Report

Posted 6 years ago

I am sorry you did not receive your receipt, these should be automatically sent to you by email when your order is shipped, together with a despatch notification. Customer Service is very important to us and please contact our customer services by email to info@babol.co.uk or phone 01905 677555 to get a copy of your invoice. Regards, Customer Services

Posted 6 years ago

“I have not got it yet and I see no way of tracking it.”

Helpful Report

Posted 6 years ago

Hi, Sorry you were not able to track your order. We send an order confirmation when an order is received and then again when we despatch to let you know its on its way. Thank you for the comments and customer service is important to us and will consider these for future developments. Should you have any further issues please do not hesitate to get in touch. Kind Regards, Customer Services 01905 677555 info@babol.co.uk

Posted 6 years ago

“Pro clip is not properly fit my Toyota Yaris car”

Helpful Report

Posted 6 years ago

Hi, Sorry this is not working for you, there must be something wrong somewhere. Please forward images of your dashboard showing the problem to info@babol.co.uk and we will take a look for you. Regards, Customer Services

Posted 6 years ago

“Absolutely stupid product. Bought the passive phone mount for the Galaxy S7 edge. Was told that it attaches to a Proclip mount which I purchased as well. Instructions for phone mount show absolutely no way to attach it to the clip.”

Helpful Report

Posted 6 years ago

“Sorry but iPhone X holder does not work. Ball joint does not operate properly. First miss in many years of products from you guys - please get this right!”

Helpful Report

Posted 6 years ago

“Pretty bad. You didn’t supply screws to attach the phone holder.”

Helpful Report

Posted 6 years ago

Hi Jonathan, Brodit only supply the screws with each holder and not with the ProClip mount. As you only needed the ProClip on this occasion you would not have been sent any. If you still need please get in touch on 01905 677555 and we can send you some! Regards, Customer Services

Posted 6 years ago

“Currently totally unable to attach swivel plate to passive holder - a lot of money for something that appears not to work . Certainly not easy to follow the instructions.”

Helpful Report

Posted 6 years ago

Babol Ltd is rated 4.7 based on 3,838 reviews