Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 974 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“Very impressive service from pre purchase advice to post purchase help when I couldn’t get the unit to turn on. (Due to volume/power knob being pushed on too far at the factory) Thank you.”

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Posted 10 months ago

“This is my first custom with Audio Emotion with the purchase of an Eversolo streamer. Communication and assistance through email was quick. The item came 2.5 weeks after the order was placed due to high demand and back order. Nevertheless, I received a notice of shipment as expected and the item came in 2 days. Great first time experience. Keep up the good work AE team.”

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Posted 10 months ago

“Good comms and and easy and quick transaction”

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Posted 10 months ago

“Easy online ordering and fantastic free next day shipping I was kept informed every step of the way”

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Posted 10 months ago

“A pleasure to deal with. A first class, no fuss service combined with solid advice.”

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Posted 10 months ago

“Great prompt service Highly recommend”

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Posted 10 months ago

“I just wanted to state that this has to be the best ONLINE buying experience I have ever had. I was researching to trade in my existing Digital to Analogue converter (DAC) and purchase an "Eversolo DMP-A6", a google search took me to the Audioemotion website. I was sceptical at first as I had never come across this site before but decided to take the plunge. A plunge taken with no regrets, Gary@AE was brilliant and super efficient with his responses to email queries. The new equipment was delivered and the trade in collected the same day as well. Thanks for a great experience.”

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Posted 10 months ago

“Great service, lovely people, I’m not sure they could’ve been more helpful if they tried.”

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Posted 10 months ago

“Best prices and very gentle stuff.”

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Posted 10 months ago

“Excellent service. The streamer I ordered arrived the next day by DPD. I left a message regarding a query I had about the item and they phoned me back within 10 minutes with the answer. Very pleased.”

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Posted 10 months ago

“One of the dealers (Gary?) spent a non trivial amount of time on the phone with me discussing the component I was considering, and confirmed I could send it back if I listened and didn't like it. Not sure all the info was accurate (nowhere does the marketing blurb mention temperature controlled components ... but, well, *maybe*). No problem. I called to order and they suggested I order online as it's faster and they'd keep an eye out for the order. A couple of minutes later the order was in. This was a couple of hours before their 1pm deadline for next day delivery. Excitement mounted. But no email about delivery "today" so I called (around 9:30am on delivery day) only to be told my unit hadn't been sent due to "staff shortages" and "the DPD courier arrived earlier than usual". I can't help but be suspicious they simply forgot. I'd rather be told the truth (people make mistakes after all) than what sounds like a half arsed lie. Anyway the unit arrived a day later than expected and it sounds great so it's a small fly in the ointment of my experience...”

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Posted 10 months ago

“Delighted with the support and the ease of return of a faulty product (no fault of AE) and replacing the item with alternatives (my choice to replace, rather than request a refund). Both Marion & Gary have been helpful at all times and I'm sure that I'll be returning to AE just as soon as I can convince my wife that our system is now unbalanced and that we 'need' to upgrade our speakers.”

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Posted 10 months ago

“Fantastic service! My order was handled efficiently. Gary and Marion were brilliant and handled every question I asked. Very happy customer here.”

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Posted 10 months ago

“Really good experience dealing with these guys for the first time buying Matrix streamer knowledgable professional and trustworthy”

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Posted 10 months ago

“Excellent service. After checking availability I ordered online and my order was immediately confirmed. Delivered nest day by a reputable courier ( I will not purchase from Companies that use another well known courier ) I only buy from specialists in whatever equipment I am seeking. This Co meets all of my expectations”

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Posted 10 months ago

“Ordered an Eversolo DMP-A6 Master Edition based on a YouTube reviewer who purchased the same from Audio Emotion Ltd. Never heard of the company before, but took a chance based on that fact & glad I did. Item arrived in 2 days and fantastic as expected. 100% recommended company 👌”