Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,140 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,140 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“Very fast delivery”

Helpful Report

Posted 1 year ago

“Fantastic service from both Gary and Marion. Great communication, delivered on their promise. Very happy with my purchase.”

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Posted 1 year ago

“I purchased an Eversolo DMP A6, online from Audio Emotion. The transaction was completed at around 2.45pm, but surprisingly, I received delivery the very next day. The product is first class and so was the service. I thoroughly recommend the seller and the product.”

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Posted 1 year ago

“I am not a HiFi enthusiast, my setup is speakers JBL Control One which I have had for 10 years, I had Novafidelity X12 and I upgraded to the Novafidelity X14. I wish the EverSolo DMP-A6 Streaming DAC was out then and I would not have wasted my money. I sent an email to audio emotion to ask if EverSolo DMP-A6 needed amplifier it did. Gary was quick with a reply and he advised me the Carot One which would be no good for me because of the valve on top. Gary advised me instead of the Carot One he had an Open Box Keces Audio E40 Integrated Amplifier - 2023 Model. We have set it up and all I can say is that I was blown away by the sound.”

Helpful Report

Posted 1 year ago

“Well satisfied with delivery time and the product”

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Posted 1 year ago

“Audio Emotion Ltd was an unknown to me , so spending a considerable amout of money was a little worrying, but I need not have been concerned, excellent service from the start to the delivery.....many thanks. R Olliver.”

Audio Emotion Ltd 5 star review on 18th July 2023

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Posted 1 year ago

“Very impressive service from pre purchase advice to post purchase help when I couldn’t get the unit to turn on. (Due to volume/power knob being pushed on too far at the factory) Thank you.”

Helpful Report

Posted 1 year ago

“This is my first custom with Audio Emotion with the purchase of an Eversolo streamer. Communication and assistance through email was quick. The item came 2.5 weeks after the order was placed due to high demand and back order. Nevertheless, I received a notice of shipment as expected and the item came in 2 days. Great first time experience. Keep up the good work AE team.”

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Posted 1 year ago

“Good comms and and easy and quick transaction”

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Posted 1 year ago

“Easy online ordering and fantastic free next day shipping I was kept informed every step of the way”

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Posted 1 year ago

“A pleasure to deal with. A first class, no fuss service combined with solid advice.”

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Posted 1 year ago

“Great prompt service Highly recommend”

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Posted 1 year ago

“I just wanted to state that this has to be the best ONLINE buying experience I have ever had. I was researching to trade in my existing Digital to Analogue converter (DAC) and purchase an "Eversolo DMP-A6", a google search took me to the Audioemotion website. I was sceptical at first as I had never come across this site before but decided to take the plunge. A plunge taken with no regrets, Gary@AE was brilliant and super efficient with his responses to email queries. The new equipment was delivered and the trade in collected the same day as well. Thanks for a great experience.”

Helpful Report

Posted 1 year ago

“Great service, lovely people, I’m not sure they could’ve been more helpful if they tried.”

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Posted 1 year ago

“Best prices and very gentle stuff.”

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Posted 1 year ago

“Excellent service. The streamer I ordered arrived the next day by DPD. I left a message regarding a query I had about the item and they phoned me back within 10 minutes with the answer. Very pleased.”

Helpful Report

Posted 1 year ago

“One of the dealers (Gary?) spent a non trivial amount of time on the phone with me discussing the component I was considering, and confirmed I could send it back if I listened and didn't like it. Not sure all the info was accurate (nowhere does the marketing blurb mention temperature controlled components ... but, well, *maybe*). No problem. I called to order and they suggested I order online as it's faster and they'd keep an eye out for the order. A couple of minutes later the order was in. This was a couple of hours before their 1pm deadline for next day delivery. Excitement mounted. But no email about delivery "today" so I called (around 9:30am on delivery day) only to be told my unit hadn't been sent due to "staff shortages" and "the DPD courier arrived earlier than usual". I can't help but be suspicious they simply forgot. I'd rather be told the truth (people make mistakes after all) than what sounds like a half arsed lie. Anyway the unit arrived a day later than expected and it sounds great so it's a small fly in the ointment of my experience...”

Helpful Report

Posted 1 year ago

“Delighted with the support and the ease of return of a faulty product (no fault of AE) and replacing the item with alternatives (my choice to replace, rather than request a refund). Both Marion & Gary have been helpful at all times and I'm sure that I'll be returning to AE just as soon as I can convince my wife that our system is now unbalanced and that we 'need' to upgrade our speakers.”

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Posted 1 year ago

“Fantastic service! My order was handled efficiently. Gary and Marion were brilliant and handled every question I asked. Very happy customer here.”

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Posted 1 year ago

“Really good experience dealing with these guys for the first time buying Matrix streamer knowledgable professional and trustworthy”

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Posted 1 year ago

Audio Emotion Ltd is rated 4.9 based on 1,140 reviews