Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,141 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,141 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“I'm a little disappointed, the cable came to me without its original packaging. for a cable purchased as new is not good. I'm a little disappointed, the cable came to me without its original packaging. for a cable purchased as new is not good.”

Helpful Report

Posted 5 years ago

Hi Cristian, Sorry to hear you are disappointed with your purchase from us. The packaging supplied is how we received the item from the manufacturer. If you send us an image of what you received we can forward it to the manufacturer for their feedback. Thanks, Steve

Posted 5 years ago

“First Class for all. Thank you”

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Posted 5 years ago

“Difficult to write a positive review when I haven’t received the item I thought I purchased. I am minded to cancel the order because Audio Emotion has been enable to fill its side of the contract.”

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Posted 5 years ago

Hi Ralph, Thank you for taking the time to leave a review. I was disappointed to hear that you did not receive your item on Friday as arranged. We contacted our courier company as soon as we were aware of the problem and they confirmed the delivery did not take place due to an unforeseen problem at the depot. We immediately arranged an upgraded Saturday AM delivery, free of charge, but again they failed to deliver. I have been tracking the delivery and happy to see it has now been delivered on Monday. We will be having further discussions with our courier partner on how we can make sure this type of problem does not happen in the future. Apologies for any inconvenience caused. Thanks, Steve

Posted 5 years ago

“Top quality,why go anywhere else? Rog Hudds”

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Posted 5 years ago

“Thanks for the excellent customer service. It was a pleasure doing business with you. Only wish I had thought and time to visit your shop when I have been in Edinburgh earlier this year. Always nice selection of really good audio products. The LUMIN came in pristine condition in a sealed box. Fast oversee delivery.”

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Posted 5 years ago

“First class service. Special thanks to Gordon for his advice and knowledge as i returned to vinyl after many years away. I shall return!”

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Posted 5 years ago

“I am extremely impressed with Audio Emotion, I recently purchased a pair of pre-loved Tannoy Legacy Arden speakers, not a small outlay for me, in fact I had very little money spare but did have a some good audio equipment to P/X. Gary gave me a very good P/X value and we quickly agree the deal. Marion who completed the collection of my gear and send out the Ardens was a great help. Thank You!”

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Posted 5 years ago

“Once again brilliant service. Kept me in the loop, gave me a good trade in price secondhand and always a pleasure to deal with. Thank you”

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Posted 5 years ago

“Delighted to have come across Audio Emotion, by chance while browsing the site I found a used turntable I'd hoped for a little while to eventually buy at some stage. Excellent condition, as shown, very carefully packaged.”

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Posted 5 years ago

“I bought a used DAC from Audio Emotion, Gary was very kind, the DAC arrived today, it looks like a new equipment with original packaging, accessories. When I plan to buy HiFi equipment, Audio Emotion will be the first place to see around. Thanks again for the amazing Matrix DAC. Istvan from Hungary”

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Posted 5 years ago

“Without a doubt the most accommodating & helpful Audio & Hifi dealer I have come across in 30 years of buying Hifi equipment, excellent.”

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Posted 5 years ago

“I ordered an amp from the United States. What can I say, just a lovely, professional outfit. Thank you so much for your help, the great packing and fast communication.”

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Posted 5 years ago

Hi Mustafa, we are very pleased that you are delighted with your pre-owned Benchmark AHB2 Amplifier !

Posted 5 years ago

“If i could give 5 starts plus i would Cannot praise Gordon highly enough He originally helped me replace my old Cyrus amps with a new Gabris valve Amp Then through meeting at hi-fi Show e- mail and phone helped me swap my turntable and Speakers The advice given and help and assistance were second to none Even delivered turntable to my house and helped set it up then recomended speakers to match system, music taste and room The sound i have compaired to before is night and day Great company and people to deal with Fantastic”

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Posted 5 years ago

“That with the Audio Emotion seller was a fantastic experience. Very accurate description, exhaustive details on the equipment, even the Headamp GSX MKII was found new never used, so much so that I had to burn it completely. I would recommend Audio Emotion to all, a serious, reliable and efficient seller.”

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Posted 5 years ago

“I have purchased several products from Audio Emotion and have always received first class service. Gary is very knowledgeable and helpful. Also they are very fair when trading products in. All in all very trustworthy and highly recommended.”

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Posted 5 years ago

“Excellent support and always willing to help. I will definitely recommand AudioEmotion for sure, and hope to do business again.”

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Posted 5 years ago

“Kindness,culture background, experience,competence,willingness to talk about Music,ability to offer advice : all compete among themseves but no one of them can win,because each one is the best in the world. I am pleased to mention my relationship with Audioemotin. It is a very serious company where competence and kindness reign. I have had opportunities to make purchases several times from Italy. Always with great satisfaction. Prices are excellent, in fact I can say the best in the market. The evaluation of the used trade-in given is fair. After-sales assistance is equally excellent. The shipment of the goods is complete, well packaged and safe. In short, everything works well with Audiemotion. I would go to them often. What a pity it is for me a little far!”

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Posted 5 years ago

“I dealt with Gordon throughout who (via email and phone) was most helpful and a nice person to deal with. On delivery, which Gordon also did he helped me pack up my old speakers (Tannoy TD8s) and install, connect and test the "new" Gale GS401As. Quite a lengthy job which took around an hour and a half. I never felt rushed and we talked about music and Hi Fi during the process which was also enjoyable. My "new" Gales which were fully refurbished in 2015 (I was also provided with the original paperwork for this work) are amazing, the condition of these 40+ year old speakers is quite superb and even better than the description on your web site. They sound fantastic so far and over time as I get them properly "dialled in" I feel their performance will only improve. All in all a great company to deal with and I would have no hesitation in recommending them to friends. Thanks Gordon and Audio Emotion”

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Posted 5 years ago

“The highest quality of product was even surpassed by the helpful and knowledgeable assistance provided unstintingly by the Audio Emotion staff. Thanks Ian Seller”

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Posted 5 years ago

“Very knowledgeable and excellent service. They came up with a solution that was perfect for me!”

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Posted 5 years ago

Audio Emotion Ltd is rated 4.9 based on 1,141 reviews