Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,232 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“The circumstances couldn't be worse in the middle of this pandemic but the service they manage to achieve working from home and coordinating with the shop was prompt and first class. I've previously only bought cables but was so pleased with the advice and service when buying my new speakers means I won't hesitate to use them for a major purchase again.”

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Posted 5 years ago

“I recently bought a Luxman DA 06 DSD DAC from Audio Emotion and in view of the current virus situation wondered how straight forward this might be. I needn't have worried... excellent service as ever. From the initial conversation, to placing the order and taking delivery of the unit, everything was without complication... plus a great product!”

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Posted 5 years ago

“The best for vinyls”

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Posted 5 years ago

“All fine, good service”

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Posted 5 years ago

“A return of post service. During the COVID lockdown. Excellent stuff.”

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Posted 5 years ago

“Thank You ..Your service Is Excellent And Marilyn was friendly and helpful ..The lead I purchased ( van den hul " The First " ) is nicely installed and delivering wonderful music ..Thank You Marilyn ...I will check you out again ..10/10 Service ...Martin Bennett..”

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Posted 5 years ago

“Extremely knowledgeable and courteous and everything happened when it was supposed to. I'd have no hesitation dealing again with them.”

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Posted 5 years ago

“Excellent service and product, cannot fault from start to finish would not hesitate to recommend. Thanks to Gary and Marion in this time of lockdown a good set of headphones are a must!”

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Posted 5 years ago

“I have bought several items from Audio Emotion over several years. They always offer excellent service and advice and I highly recommend them.”

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Posted 5 years ago

“Excellent service. Very helpful staff.”

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Posted 5 years ago

“As a first time customer I am always a little wary of making a large value purchase. The staff at AE were excellent they responded to emails Very promptly and the whole process was very smooth with me being kept informed as the process went on. I would have no hesitation in recommending AM to my friends.”

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Posted 5 years ago

“Excellent AG1500 just used this unit 1 day but noticed the separation of instruments is better and there seems to be a fuller sound. Detail is improved, and micro detail is there such as a cymbal ring and the metal ringing sound. Service was fantastic, and the improvement in sound is worth 4 times the price.”

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Posted 5 years ago

“Gordon and the team provided excellent service. They shipped out my keenly priced purchase very quickly and I am very happy with the quality and condition of the item. Would use then again without hesitation. Paul”

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Posted 5 years ago

“Although the item ordered was shown as in stock, in fact it wasn’t and alternatives were offered. I requested refund which was actioned very quickly. Would use again.”

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Posted 5 years ago

“Excellent service, discussed options and advised on set up in current system. Extremely helpful, checked manufacturer availability and managed to supply very next day.”

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Posted 5 years ago

“I’m sure they are great for high end hi-fi in store but I just wanted an essential accessory for an install - chose next day delivery as they made a big deal about it on their site - what they should have said was next day delivery after we’ve sorted out the order which in my case is a week and still no item. They did call after 4 days and advise that it would be another 4 days but it’s misleading at best. The fact they are asking for a review before the item has even shipped should tell you something about how organised they are. Needless to say turntable still isn’t installed.”

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Posted 5 years ago

Hello Mark and thank you for your review. Apologies for the delay you have experienced on this occasion. We aim to be able to fulfill and dispatch our orders as quickly as possible and as advertised. Unfortunately we experienced an unexpected issue with availability from the manufacturer. Prior to contacting you with an update about this we were working to communicate with them to find a solution. The manufacturer advised that they have stopped production of the item however we were successful in negotiating a one off piece to be produced for you. We see the item has now been delivered, please accept our apologies again for the inconvenience this has caused with your install.

Posted 5 years ago

“Superb communication, and delivery from an excellent seller, Extended communication with Gary, and the Okki Nokki arrived in 2 boxes, packed to within an inch of its life !!!! & in fantastic condition. Many thanks once again from a very happy chappy! David Weir”

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Posted 5 years ago

“Excellent customer service - very helpful and obviously keen to ensure that the customer gets the right product. Thank you!”

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Posted 5 years ago

“Very responsive good service and the product arrived in pristine condition.”

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Posted 5 years ago

“Excellent, friendly and fast, thanks”

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Posted 5 years ago

Audio Emotion Ltd is rated 4.9 based on 1,232 reviews