Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,232 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“I ordered a Beyerdynamic Amiron headphone wired which was discontinued but still readily available as a wireless version.The wired version proved difficult to get and several suppliers advertised that they had got it only to tell me that they really hadn't got it and couldn't get it after I had ordered if. So I was very happy to see last wired version still available with this company.i then ordered it and was told it had been despatched.i duly received it and duly opened it only to find that it was a wireless version.It was a big disappointment as I don't like or want a wireless headphone and I had the trouble of repacking it and waiting in for some body to collect it. First of all I wonder why it was advertised when they had not got it although,to be fair they were not alone in this.But,more importantly,why was the wrong headphone sent out without sending me an e mail to ask if I wanted a wireless headphone before it was actually sent out. Overall a poor unnecessary time wasting experience.”

Helpful Report

Posted 9 months ago

Hi Robert, Thank you very much for taking the time in completing your review, and sorry to hear of the issues here, most frustrating indeed. Having looked into the issue I can see that our stock system had been incorrectly listed, and showed the wired version as being in stock, and we of course sent you the wireless version in error - our sincerest apologies for this Robert and of course the additional inconvenience of having to have the wrong item collected from you. We can only apologise again for this issue Robert, and we would be delighted if we could try to win your confidence back on any future purchase you may have in mind in the future. Assuring you of our very best attentions at all times. Kind regards Gary.

Posted 9 months ago

“Very good resolution of a out of stock item. Great communication via emails. Delivery very good. Thank you for your service.”

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Posted 9 months ago

“Usual superb service from all the team. Always a pleasure to deal with them.”

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Posted 9 months ago

“I've bought quite a few items from Audio Emotion now as I love their product range and great service. Garry and his team are always willing to help and offer advice. Looking forward to my next purchase.”

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Posted 9 months ago

“As always, usual excellent service from Audio Emotion. Big thanks again to Gary and Steve for their help with my purchase of an Astell&Kern Acro CA-1000T. Awesome piece of kit which really can drive any set of headphones. Very versatile headphone amplifier which can take an extra 1TB of music on a micro sd card. Super sound quality and lots of connectivity possibilities in terms of inputs and outputs. Thanks again guys A++++++++++! Best wishes, Alex.”

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Posted 9 months ago

“Audio Emotion are Simply Superb! Absolutely amazing team! I purchased a Volumio Rivo+ & Lineo5 PSU, both items were processed and sent immediately. The staff are extremely helpful and will reply quickly to any queries. They will also provide reliable customer support if you need it. I will definitely continue sourcing equipment from this store. I strongly recommend Audio Emotion.”

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Posted 9 months ago

“Item wanted was in stock, easily paid for online, then sent and received quickly and easily, in perfect condition”

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Posted 9 months ago

“Order placed after very helpfull phone call. Received fast and secure nearly as quick as phone call. A pleasure dealing with this company.”

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Posted 9 months ago

“Very happy with the sevice and extreamly friendly staff. Issues were sorted out quickly and trouble free. Will 100% use this comany again in the future”

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Posted 9 months ago

“Ordered the awesome Audiolab 9000A fromm Audio Emotion. Very happy with the service. Highly recommended. Thanks.”

Audio Emotion Ltd 5 star review on 30th April 2025

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Posted 9 months ago

“They sold me a terrific product at a fantastic price and communications were professional, friendly and fast. Couldn't ask for more.”

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Posted 10 months ago

“Many thanks for Gary and Marion. Quick response. Items were very well and safe packed for shipment. (Xindak XA6950 MKII Hybrid Integrated Amplifier + Puritan Classic Cable)”

Audio Emotion Ltd 5 star review on 18th April 2025

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Posted 10 months ago

“Dac arrived very well packaged and delivered when said item in excellent condition and working well will definitely use audio emotion again if I find something I want”

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Posted 10 months ago

“Got a great deal on a SR Purple fuse with super fast delivery. The fuse makes such a difference to the soundstage in my system. Audio Emotion are always great to deal with.”

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Posted 10 months ago

“Audio emotion were absolutely brilliant with my order. I ordered on the Saturday (while the store was closed) and they processed my order first thing after they opened. They kept me up to date the whole way from order to delivery and the item came exactly as described too. All around amazing experience ordering with audio emotion!”

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Posted 10 months ago

“Swift service with updates on delivery. Purchased cables exceeded expectations.”

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Posted 10 months ago

“I was looking for an audio adaptor for my digital cable (bnc to phono) Audio Emotion Ltd have the best quality adaptor. I also checked them out on Trustpilot I am very happy with my decision to buy from them”

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Posted 10 months ago

“I'm in the U.S.. Ordering from overseas vendors is always a little worrisome. But Audio Emotion was great. They sent a prompt, friendly, and very helpful reply to my inquiry. My order was processed quickly, and the product arrived sooner than expected and in good shape. I wouldn't hesitate to buy from Audio Emotion again.”

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Posted 10 months ago

“The amplifier arrived very promptly and exactly as described on AE's website. It sounds great.”

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Posted 10 months ago

“Audio Emotion staff are all very helpful and polite. They listen, they advise accordingly and are always on the ball. Technically they know their product. Delivery is good. Cost always competitive. I can strongly recommend them as a very fine audio dealer”

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Posted 10 months ago

Audio Emotion Ltd is rated 4.9 based on 1,232 reviews