Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,248 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

4.9

Based on 1,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“Having already ordered a set of valves (under £80) from AE, I was aware of their great service, so had no hesitation in choosing them to help upgrade my cd player and amp. I live over 400 miles away, and wouldn’t normally purchase before auditioning. However, it was clear this wouldn’t be a problem, since they utilise a very efficient delivery and collection service and I would effectively be auditioning at home. Also, I was offered a very fair PX price for my old amplifier. Many thanks to Gordon and the team for all their help.”

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Posted 5 months ago

“Purchased a pre-owned pair of speakers online. Communication was excellent, as was delivery. Item as described. Overall, excellent, fantastic, I’m a happy customer. Many Thanks.”

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Posted 5 months ago

“Degriiter 2 arrived next day with DPD. Well packaged, a great product and a guy phoned the next day to make sure all was ok etc! Very smooth and impressive delivery and transaction!”

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Posted 5 months ago

“Always courteous and helpful communications, with quick and efficient delivery of kit.”

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Posted 5 months ago

“First the good,price matched a item I got quoted at the London canjam and the final delivery week updates were good.Now the bad,I was quoted 15 days delivery and after 6 weeks still no delivery It seems the they wait until they can fill a pallet of goods from the supplier before sending.I received My order after eight weeks.”

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Posted 5 months ago

Hi Peter, Thank you for your review and your patience throughout the process. We're glad to hear that you appreciated the price match and the delivery updates, but we sincerely apologise for the delay you experienced with your order. We strive to provide timely delivery; however, in some cases, there can be unforeseen delays in shipping, especially when waiting for supplier shipments. You are quite right in regards to trying to combine multiple shipments together from the factory - this can be essential in allowing us to offer a price reduction as well. We understand how frustrating this can be, especially when expectations are set for a shorter delivery time. We truly appreciate your feedback as it helps us to improve our service moving forward. Should you have any further concerns or questions, please don't hesitate to reach out to us. Take care, Team Audio Emotion Ltd

Posted 5 months ago

“I've dealt with Gary for years and always had excellent service. The latest item I purchased is great value for money, some Cardas speaker cable. I particularly like to get value for money on second hand gear and regularly check Audio Emotions used section. Another happy customer.”

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Posted 6 months ago

“I e-mailed the team with a question and had a response within the hour. i ordered the item in question and it was in stock. As i had ordered it before 1pm it arrived promptly the following day. A great company to do buy from. I would recommend to anyone.”

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Posted 6 months ago

“I bought my system (for vinyl and CD) from Audio Emotion some years ago and found both service and products excellent. I had a full day in their listening lounge playing familiar records and CDs to check the arranged set-up and it was great. They delivered everything in person and assisted with set-up in my home, and took away my part exchange system. The back up support has been good, too. My pre-amp recently gave up the ghost and the upgraded replacement has slotted in very nicely - and all conducted via email and postal delivery. All in all, a positive outfit, which I routinely tell others about should they be seeking a top notch audio experience.”

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Posted 6 months ago

“Great communication. Fast shipping Posh invoice!”

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Posted 6 months ago

“I will definitely recommended Audio motion and the team. Thank you .”

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Posted 6 months ago

“Hi, very pleased with the service. Item arrived promptly and item was as described (used item). Many thanks Ian.”

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Posted 6 months ago

“Excellent range and Well priced offerings. very efficient logistics have used on a number of occasions and always a very positive experience. Highly recommended.”

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Posted 6 months ago

“Prompt postage and easy purchase”

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Posted 6 months ago

“I contacted Audio Emotion because another leading online retailer had claimed they had stock of the item I wanted, but after placing an order and paying for it, I found they didn't. Audio Emotion explained they didn't currently have stock, but stock was in the country awaiting customs clearance. I placed my order and, long story short, Audio Emotion had received stock and expedited my order. I was and am delighted - just 2 days after speaking to them, I had my new amplifier/streamer. Faultless customer service.”

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Posted 6 months ago

“Another 5 star review from me .. I keep coming back to AE because of the support and advice I get. Thanks, Bob”

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Posted 6 months ago

“Best audio company I have dealt with by far ...super fast secure delivery...5 stars all the way guys ...thanks”

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Posted 6 months ago

“Perfect transaction as always and quick delivery. Thanks to all at Audio Emotion.”

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Posted 6 months ago

“Fast response and delivery, a wonderful service and an excellent product condition too Very hazard thanks!”

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Posted 6 months ago

“Another excellent transaction with Gary, Marion and their colleagues (Eversolo DMP-A8, superb btw). Very good service; fast response to emails and fast, secure shipping. AE have a vast range of really good equipment; highly recommended. Thanks Gary:)”

Audio Emotion Ltd 5 star review on 17th August 2025

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Posted 6 months ago

“Brilliant service from Gary and the team at Audio Emotion.”

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Posted 7 months ago

Audio Emotion Ltd is rated 4.9 based on 1,248 reviews