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Attitude Clothing Reviews

4.6 Rating 4,378 Reviews
92 %
of reviewers recommend Attitude Clothing
4.6
Based on 4,378 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Attitude Clothing Reviews
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Phone:

01522 576686

Email:

admin@attitudeclothing.co.uk

Anonymous
Anonymous  // 01/01/2019
- Ordered on April 29th - May 6th (a full week of hearing no update) I send an email to understand what's happening - No response to email until after the order is finally dispatched on May 12th - The reply was useless with no new information. - Why did I pay £6 for delivery that took 3 weeks to get to me? Will never order from you again.
Helpful Report
Posted 2 weeks ago
Item ordered 21 April with 3-5 days delivery date. No communication received that this was not achievable. Messaged customer service, no response for a week. Phoned customer service, told item is stuck in customs. If ordering from a UK seller I expect the item to be in the country. I could have bought the same item much cheaper from a European seller! Still awaiting item that cost £150 and was intended as a birthday present
Helpful Report
Posted 3 weeks ago
Awful. Very slow delivery, slow or no responses to emails. Received an auto-sent email asking me to review before I’d even had a dispatch email! Item arrived and was faulty. Return was easy enough, but again, no response to email about the item or query about replacement. Would not use again.
Helpful Report
Posted 4 weeks ago
I returned an item but still have had no refund or acknowledgment
Helpful Report
Posted 1 month ago
Since I've never received my dress and you don't even reply to my mail, I wouldn't give you any stars. I will never order here again.
Helpful Report
Posted 1 month ago
Nothing delivered almost a month after ordering. Zero communication, beginning to think they have just stolen my money.
Helpful Report
Posted 1 month ago
Ordered a jacket that wasn't very flattering. Returned it, which was an awkward process and still waiting for my refund and I know they've received.
Helpful Report
Posted 2 months ago
I wrote you 2 EMAILS ABOUT MY ORDER and you didn’t ANSWER so no good rating for you >:((
Helpful Report
Posted 2 months ago
I've ordered an item on the 3rd of January and I still haven't received it. How can I get a refund? Order's number is 399413
Helpful Report
Posted 3 months ago
Purchased item that was available on website and was sent an email that the item was unavailable. Why let people purchase it? List it as sold out…
Helpful Report
Posted 4 months ago
Unfortunately sometimes errors can occur. We only list products that are available (with the exception of pre order items clearly stated as such). However on this occasion there was a stock error, we reached out to you straight away and offered you a refund or alternative, you chose the refund which we processed straight away. Sorry we were not able to get you the item you wanted.
Posted 3 months ago
Last 2 orders have arrived damaged and it takes nearly 3 weeks to get a refund!
Helpful Report
Posted 4 months ago
Thank you for your review. We are very sorry that you have had the unfortunate situation of receiving damaged items twice. We do take great care with our packaging and the vast majority of items will arrive in perfect condition. As we sell a number of very delicate items sometimes issues will occur. You were refunded within a few days of us receiving the return parcel, it was nowhere near 2 weeks let alone 3.
Posted 4 months ago
didn't send my order
Helpful Report
Posted 5 months ago
I still haven't received my order. I sent two emails and have had no reply to either. I would give 0 stars if possible
Helpful Report
Posted 5 months ago
Thank you for your review. We are very sorry for the delay in you receiving your order, this has been investigated and as per our reply to your email we can confirm the delivery will be any day now, the order has been held up in customs, which is unfortunately out of our control. We can confirm we have only received one email from you and this has been replied to, it took a little longer than usual as it was received during the holiday period when we were closed.
Posted 5 months ago
Still no reply still from customer service over 3 weeks ago!!
Helpful Report
Posted 5 months ago
Thank you for your review. We can see that your order was returned for a refund which was processed upon receipt. A search of our email system shows no correspondence from you so if you need further help please get back in touch.
Posted 5 months ago
Second time I have been asked to review a product that I have not received. The site is nothing but spam. 1) the delivery was marked under the wrong item description 2) the item was declared ‘pre purchase although every site, including its makers site, had already released the product. Given chance I will never shop at this fraudulent store again, they lie from step A to step Z
Helpful Report
Posted 6 months ago
The item you ordered was only available on a pre order basis. This was made very clear and was also communicated by e-mail as soon as the order was placed. The products were then shipped as per the pre order date advised. It is very rare that we offer products on a pre order basis but we will occasionally do so for popular items that are due to be restocked soon. Please in future ensure you read the information that is very clearly stated on the order page, reconfirmed at checkout and then, just to be sure, confirmed by e-mail upon receipt of the order. We do try our best to ensure it is virtually impossible to fail to understand the meaning of a pre order, but clearly we have failed in this case so for that we do apologise.
Posted 6 months ago
Way way way too small. Unable to navigate the site to do a simple return request so pretty much stuck with it now.
Helpful Report
Posted 7 months ago
Thank you for your review. Our returns process is very simple, just follow the instructions on the back of the despatch note, or details can be found on our website. Hopefully you will be able to work out how to make the return, it really is quite simple! If you require any further help do not hesitate to get in touch with our customer service team who will be very happy to assist.
Posted 7 months ago
Lost my item in the post three weeks ago and refusing to give refund outrageous
Helpful Report
Posted 7 months ago
The item was confirmed delivered by Royal Mail. Once an item has been delivered and confirmed so by Royal Mail we are unable to put a claim in. If the item has been stolen after delivery then it becomes a theft/ police matter.
Posted 7 months ago
Order Reference: 390422 - I never received this order - Royal Mail notified me that the parcel had been sent back to you. I did contact Customer service on 7 October to ask for a refund or for the parcel to be re-sent to a different address (I am moving house tomorrow) and I received no reply.
Helpful Report
Posted 7 months ago
Second time I've been asked to review my order, but still haven't recieved it.
Helpful Report
Posted 8 months ago
Super poor service. Item was never delivered and they wanted me to walk around neighbourhood looking. That was their only solution, no refund, no replacement
Helpful Report
Posted 8 months ago
Attitude Clothing is rated 4.6 based on 4,378 reviews