Attitude Clothing Reviews

Name: Attitude Clothing
Address: Attitude Clothing Co. Unit 4, Vulcan Park, Unit 4, Vulcan Park, George street, Lincoln
Rating: 4.59

4.6 Rating 4,130 Reviews

92 %

of reviewers recommend Attitude Clothing

4.6

Based on 4,130 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01522 576686

Email:

admin@attitudeclothing.co.uk

Attitude Clothing 5 star review on 2nd March 2024

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this company worst service ever returned my item weeks ago still waiting for the refund after sending emails they ask me to do a review just send me back my money”

Helpful Report

Posted 2 weeks ago

“Absolutely poor customer service and poor quality items Sent everything back and they received them over 2 weeks ago but still no refund. Customer service are snarky and unhelpful while overall living up to the poor reputation they have garnered.over the years.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We did refund your returned items well within the advertised period, unfortunately we are not able to provide instant refunds, we need to receive the order back first and then the items need to be checked over before passing over to accounts for the refund transaction. Allowing for the post and the in house procedures this takes a few days, we just appreciate that the majority of our customers are realistic and understand this.

Posted 3 weeks ago

“It arrived not as advertised had to return item.”

Helpful Report

Posted 2 months ago

We are sorry that you were not happy with this product. We can confirm the hat you ordered was the one that you received. Whilst these hats are very popular and returns very rare, it didn't match you expectations, we understand this is sometimes the case. That is what our return policy is there for and you have since sent the item back and we have refunded you fully for the item.

Posted 2 months ago

“Item was never sent, they didn’t reply to my numerous messages via Instagram, email and Twitter. Had to raise a dispute via PayPal which then made them finally refund me. Useless.”

Helpful Report

Posted 2 months ago

Thank you for sending in a review. We are sorry that we were unable to fulfil your order due to a problem with the stock. A full refund was issued as soon as the issue came to light.

Posted 2 months ago

“Items arrived broken or damaged”

Helpful Report

Posted 3 months ago

We are currently looking into this for you and will ensure that we put this right for you as soon as we can. We do take rest car to ensure items are packaged sufficiently, however there will always be some risk of damage in the mail service. We are every sorry for the disappointment this has caused you.

Posted 2 months ago

“Hi, I placed an order 9 December 2023 and still haven't received it. Order Reference: 369744 I received an e-mail saying the order is on it's way, 12 December. I received an e-mail to review my purchase, 17 December... But still no package in the mail.😔”

Helpful Report

Posted 3 months ago

Thank you for your review, unfortunately your delivery was delayed due to the extra volumes of mail for overseas parcels at this time of year. The tracking indicates delivery is imminent.

Posted 3 months ago

“Was very happy with the dress until I washed it. Followed the washing instructions and all the flocking has come off. The dress is unwearable now total waste of money.”

Helpful Report

Posted 4 months ago

We are very sorry to hear of the problem you have had with the dress. This has been a very popular dress and we are not aware of any other similar issues. We will be in contact with you to see how we can help resolve the issue.

Posted 3 months ago

“Sent back no refund disgusting”

Helpful Report

Posted 4 months ago

Unfortunately we are unable to refund as the item has not been received back to us. Further to you contacting us we got in touch with Royal Mail to try and help with the issue, they could not confirm receipt of the parcel. The tracking number you provided us does not exist according to Royal Mail. We have tried to help in any way possible but without accurate tracking information there is no more we can do. Please re check the tracking number and if it is different to the one already provided either contact Royal Mail directly or we are happy to assist on your behalf.

Posted 4 months ago

“Colis jamais reçu ni de suivi de commande c’est très certainement un site d’arnaque”

Helpful Report

Posted 4 months ago

“Hi I would like to get a contact to find out how I can get a refund from the shoes I purchased a few weeks ago from Attitude. I’ve worn them just a few times and they have already broken. Thanks Ana”

Helpful Report

Posted 6 months ago

As this is the first contact you have had with us regarding this issue we are not so far able to help. We much prefer customers to get in touch to let us resolve the issue first and we always strive to help the very best we can when we are given a chance to resolve rather than getting really bad reviews which are most unhelpful to our business. Perhaps try looking on the website where you will find all our contact details for customer service, it is not hard to find and we always respond quickly and try the best to resolve when given a fair chance to do so. We have sent you an email directly for more information.

Posted 6 months ago

“I haven't even received my order let alone review it!”

Helpful Report

Posted 6 months ago

As mentioned in our email to you upon receipt of the order there is a slight delay shipping your order. Tis was due to a quality control issue with the pair we had in stock. The new pair will be in this week and shipped as priority, we have contacted you directly to confirm this. We are very sorry for the delay.

Posted 6 months ago

“Bought a bag Came with a mark on it Sent back over 2 weeks ago and still waiting for refund and had any any information since 27th sept when they received the item back”

Helpful Report

Posted 6 months ago

Your order was refunded just a few days after we received it back and two days prior to your review, perhaps try checking your bank before sending in your review?

Posted 6 months ago

“While my previous purchase (February 2023) went OK, this time (#356967 June 2023) I received a faulty item - my hat was not the same as the one advertised on the website (pattern missing a crescent). Reached out to customer services about a refund / exchange twice but never heard back so I’m writing this review. Very disappointed as I was looking forward to wearing the hat… If there’s any way I could receive a Restyle Baroque Monogram Gothic Hat with the correct pattern (as that’s the main feature of the item & the reason for my purchase) please advise. Very reluctant to purchase again if customer service doesn’t respond / resolve queries.”

Helpful Report

Posted 9 months ago

Thank you for your review. We received your email back on 19 June regarding this issue. A response was sent back to you shortly afterwards asking you to return the item. Upon receipt we would then replace it for you. We are yet to receive the item back and have not heard anything from you since, until this review. We are keen to get the exchange sorted for you as soon as possible and have tried to contact you today to resolve this.

Posted 9 months ago

“Their online refund request form doesn't work, and sending an email instead doesn't get any answers. For an online clothing store that's unacceptable.”

Helpful Report

Posted 10 months ago

We are very sorry for the issue you have had, we are in direct contact with you to find a quick resolution.

Posted 10 months ago

“Very bad experience! I’ve written 3 emails so far about this, I have never received my order but nobody has replied to my emails at all. It’s been almost 2 weeks and I haven’t gotten neither my order resent or my money back. This is more than unprofessional. I will not take this review away until my issue has been resolved, customer service is not even worth 1* as of now.”

Helpful Report

Posted 11 months ago

We are very sorry for the issues regarding your order. Due to a software problem with our e-mail management system we have a whole batch of e-mails that have never reached us. We have now contacted you directly to get the problem resolved as soon as we can.

Posted 11 months ago

“Dreadful. One of the products had a whole in it. I returned it about 2 weeks ago and I haven’t had my refund yet. Don’t buy from them. Don’t do business. It’s a scam”

Helpful Report

Posted 11 months ago

Whilst we make every effort to keep our prices as low as we can, unfortunately we are not able to refund extra money on top of the amount that was paid to us. You were refunded in full with the exception of the return postage charge which we do not refund as per our t&c’s. It is actually a very straightforward calculation so if you check back you should be able to see ‘what it is all about’. Your order took advantage of a big promotional discount. This means this amount was deducted from the total of your order, we therefore refund on the basis of what you paid, not the total pre-discount. Your refund was sent back 4 working days after the return was processed, well within the advertised time.

Posted 11 months ago

“Still waiting for my refund”

Helpful Report

Posted 11 months ago

Thank you for your review. Your refund was made back to your original payment method within 24 hours of us processing the return. It appears there was a delay in us receiving the item back, which caused the delay.

Posted 11 months ago

“Awful. The shoes fell apart after one week of wear! Not what you expect when paying £100 daughter very upset”

Helpful Report

Posted 11 months ago

“I ordered from Attitude Clothing at the beginning of April, and I am disappointed to report that I still haven’t received my item. I contacted customer support and have heard nothing back from them. I don’t recommend using this company sadly.”

Helpful Report

Posted 11 months ago

“Refused order and claims that address suspicious of fraud - actually it’s because I’ve returned items and threatened legal action on the time it took to refund me . Appalling attitudes and should be named BAD ATTITUDE”

Helpful Report

Posted 1 year ago

As a business we would never choose to cancel an order unless we have very good reason to. On this occasion the order was flagged with a high risk fraud score. We are unable to accept orders in this scenario to protect both ourselves and our genuine customers.

Posted 1 year ago

Attitude Clothing is rated 4.6 based on 4,130 reviews