Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,084 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,084 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very classy bag with plenty of room for essentials”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“A really lovely bag. Good value for money. The only problem is the shoulder strap still has creases in it because of how it was packaged.”

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Posted 3 weeks ago

Dear Chelsea, Thank you so much for your fantastic 5-star review! 🌟 We’re so pleased to hear that you’re loving your new bag and found it to be great value for money. We also appreciate your honest feedback regarding the creases in the shoulder strap — we're sorry for any inconvenience this may have caused. This will certainly be shared with our packing team so we can look at ways to improve our packaging in the future. Thank you again for your support, and we hope to see you shop with us again soon! Warm regards, Team Assots.

Posted 2 weeks ago

“Excellent quality bag. However, the tan colour is quite dark. I have emailed Assots to ask how I return the bag, but they have not responded to my email. I hope I haven't been scammed.”

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Posted 3 weeks ago

Hi Lisa, We’re very sorry to hear that the colour didn’t meet your expectations, and we sincerely apologise for the delay in our response. Please rest assured, we are a genuine business and your satisfaction is important to us. We've now sent you an email with full return instructions for your order. If there’s anything further we can help with, please don’t hesitate to reach out. Kind regards, Team Assots

Posted 2 weeks ago

“Shame about the length of handle just to short otherwise a lovely bag”

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Posted 3 weeks ago

“Lovely bag just the right size to fit all my stuff in looks pretty smart too”

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Posted 3 weeks ago

“beatiful very pleased”

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Posted 3 weeks ago

“A company I have not used before but I would not hesitate to use them again”

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Posted 3 weeks ago

“Beautiful bag, lovely soft leather, looks well made. Bought as gift so not used by myself, but looks well constructed and will hopefully be well used for many years.”

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Posted 3 weeks ago

“Not worth the money small bag yes it is leather but that's it.”

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Posted 3 weeks ago

“At first seemed fabulous. Witin 6 weeks all the lining was coming loose & frayed. Catching in zips. Update: Assots replaced the bag very quickly! Incredible service!!!!”

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Posted 3 weeks ago

Hi Jennifer, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the standard we aim to deliver, and we completely understand your disappointment. Please accept our sincere apologies for the inconvenience caused. We’ve arranged for a replacement to be sent out to you, and we’ll ensure it is thoroughly checked before dispatch. We genuinely value your feedback and hope this resolution will help restore your confidence in our products and service. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Warm regards, Team Assots.

Posted 3 weeks ago

“Lovely quality bag. The perfect size for an everyday bag. Great value for money”

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Posted 3 weeks ago

Hi Michelle, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with the quality and size of your bag — and that it's proving to be the perfect everyday companion. We're especially glad you found it to be great value for money. Your support means a lot to us, and feedback like yours truly encourages our team. We hope you continue shopping with us again in the future! Warm regards, Team Assots

Posted 3 weeks ago

“Very nice bag I am loving it. Nice and roomy.”

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Posted 3 weeks ago

Hi Cherrie, Thank you so much for the lovely 5-star review! We're delighted to hear that you're loving your 'JEAN' Tan Crossbody Bag and finding it nice and roomy — it's always great to know when our designs meet our customers’ expectations. Your kind words and support mean the world to us. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon! Warm regards, Team Assots

Posted 3 weeks ago

“It is advertised as navy blue and when it comes it is royal blue bit navy not very happy at all”

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Posted 3 weeks ago

“Excellent company very helpful.”

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Posted 3 weeks ago

“Assots sell great items and they provide great service”

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Posted 3 weeks ago

“Easy to order from via Secret Sales.Quick delivery.”

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Posted 3 weeks ago

“Bag is as ordered and arrived very quickly.”

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Posted 4 weeks ago

“order quickly dedpatched and phone carrier bag is very good quality”

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Posted 4 weeks ago

“Absolutely love this bag! The genuine leather is high-quality, and the rich brown color looks so stylish. It’s spacious, practical, and works perfectly for both everyday use and going out. Every detail feels well thought out. Very happy with my purchase!”

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Posted 4 weeks ago

Assots London is rated 4.6 based on 2,084 reviews