Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,884 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order duplicated. Had to arrange half day leave for collection of duplicate box.”

Helpful Report

Posted 3 years ago

“Great value for money and lots of good items. The two things they could improve on is the minimum spend for free delivery and their website as it is very difficult to navigate and not user friendly at all!”

Helpful Report

Posted 3 years ago

“Usually very good. However, for my most recent order, I couldn’t follow it online as seemed to disappear into a black hole. The order did arrive eventually, but was poorly packaged with no dispatch note. Therefore, no way of checking if my order was filled correctly. Hope this isn’t an ongoing situation”

Helpful Report

Posted 3 years ago

“First the good news, I placed two orders and received them ok. Communications were good, the items were good. Now the not so good news, the carrier was shambolic. Initially good communications, but both deliveries missed the two hour time slot. Both arrived late and one was the next day. Ok, the deliveries arrived eventually, but I would not use DX delivery service if I had a choice. The first box was inadequately packed and arrived damaged, with the contents nearly spilling out. The second box was very well packed and arrived intact.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us feedback! I do apologise that you've had issues with the delivery company we use, if you'd like to email customer service through the contact form online, we can change the courier used for you. Kind regards AF

Posted 3 years ago

“Everything was great just wish the specials had a higher limit that 1 per customer, even 2 would be good. Will be ordering from you more often. Super fast delivery too. Very happy.”

Helpful Report

Posted 3 years ago

Hi, Thank you for leaving us a review! Unfortunately sometimes due to stock and not knowing when we will get items back again, we limit the amount to make it fair for all customers We appreciate any feedback, Thank you AF

Posted 3 years ago

“For the first time since Approved Food began I was disappointed with my order. This order was originally placed initially to take advantage of the price for Tassimo coffee but this unfortunately was crossed off apart from an eight pack of Latte. The lucky dip was made up with items which I will never use. The only 'bargain' was the drink lucky dip pack. I like to think that my savings at least equate to the cost of the carriage, but alas on this occasion I doubt whether this was so.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry you're not satisfied with your lucky dip box. I hope your previous orders have all been successful and that it hasn't put you off. The lucky box items change regularly Kind regards AF

Posted 3 years ago

“maybe recycle the boxes,”

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Posted 3 years ago

Hi, Thank you for your feedback Kind regards AF

Posted 3 years ago

“Dissatisfied with my order on Friday as bottled water was smashed and shreds of glass pieces pierced tins of Canada Dry also everything soaked Now this was my second order from you I was very happy with first one that’s why I ordered again. Now I believe this happened in transit as delivery driver told me the box was wet when he put it on my doorstep. Everything was covered in glass when unpacking items. Just needed to tell you, I also wrote on Twitter as well to let you know.”

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Posted 3 years ago

Hi, Thank you for leaving us feedback, I am really sorry this has happened and if you need any further help with the damaged items from this order feel free to email us and we can resolve this further. Apologies again for any inconvenience and we are happy to help with any further orders Kind Regards AF

Posted 3 years ago

“Coffee pods don't fit my machine. Items like pickle I can't eat. Bottle of cider broken and leaked inside packaging. Disappointed.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear about the damages items and those with quality issues - can you please send an email to cs@approvedfood.co.uk with your order number and photos of the damage so that this can be investigated further? Thanks AF

Posted 3 years ago

“Good but some of food was out of date and not eat able”

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Posted 3 years ago

Hi, Thank you for taking the time to leave this review. We specialise in goods that are close to or has already gone past it's best before date, so that we can help reduce unnecessary waste and provide discounted rates for customers. However we pride ourselves in providing items that are still perfectly good, so if you haven't already could you please email our customer services (cs@approvedfood.co.uk) with the items that you found were no longer suitable for consumption so that this can be investigated further. Thanks AF

Posted 3 years ago

“Still waiting for it”

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Posted 3 years ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. Kind regards AF

Posted 3 years ago

“Ordering was easy, delivery was quick but the bag of flour I'd ordered was split and the jar of gherkins had been packed on its side and had leaked.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review! Apologies for any disappointment, if you could email photos of your damaged items to cs@approvedfood.co.uk with your order number our team will be happy to look into this for you. Kind regards AF

Posted 3 years ago

“Some of the food although out of date, tasted fine. However the chocolate had to be binned as it tasted terrible, it had a May 2021 date. Lucky Box, although an absolute bargain at a £1, had little in it, I would buy. Tbh, I wouldn't use again. The courier was very pleasant and did carry the box upstairs.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us this review and feedback. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. Kind regards AF

Posted 3 years ago

“The Starbucks coffee pods tasted fine and were good value for money. I would buy again but your £9.00 delivery charge to my part of Scotland is likely to deter me from purchasing most of what you can offer. Many of your competitors manage to deliver similar small, light parcels to the whole of the UK mainland free or without a surcharge. Come on Approved Foods - sharpen your pencil.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. We can only apologise for any disappointment with the delivery charges to your address. We do work hard to try and make sure that these costs are as low as possible, but these are in line with what we are charged by the courier for different areas meaning that we aren't always able to provide a cheaper rate. However, your feedback has been recorded so that we can continue to monitor the service provided and improve this where possible. Thanks again. Kind regards AF

Posted 3 years ago

“Good products, great prices. But WAY too much unnecessary packaging ☹️”

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Posted 3 years ago

“Nice food but there was 1 item missing 1 jar of sweets .”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave this feedback. If you could please send an email to cs@approvedfood.co.uk with the order number and confirm the missing item, we will get this looked into for you. Kind regards AF

Posted 3 years ago

“Communications were not ideal. Some of the links to my account did not work. Two items within my order arrived damaged. When I did make contact, to try to find out when my order might arrive, my enquiry was dealt with quickly & professionally.”

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Posted 3 years ago

Hi, Thank you for taking the time to leave us this review. Our apologies for any disappointment or inconvenience caused as a result of this order, and thank you for providing this feedback. Kind regards AF

Posted 3 years ago

“Courier company DX are terrible. Rearranged delivery and they still attempted to deliver on the day I didn't want. They then left my parcel on my doorstep for well over 12 hours which I don't think is acceptable considering I sued the correct methods. Items have been missing from my orders. Food beyond perishable that should never have been sold. Alot of items are not actually much cheaper if you do your research.”

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Posted 3 years ago

“You blow hot and cold. Sometimes brilliant sometimes NOT. Please please please learn to pack properly. 5 layers of cardboard held together with packing tape necessitates the use of a Stanley knife to get into a box holding crisps. WHY? I have to unpack and then dispose of what feels like half a ton of cardboard. GET REAL”

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Posted 3 years ago

“Approved Food can be a fun way of buying reduced foodstuff that's close to its use-by date. But watch out for items that have expired longer than a month or so ago. You will notice an impairment to the flavour. This year, they have not been doing so well on fulfilling a whole order. It can be irritating when the order arrives and several things are missing.”

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Posted 4 years ago

Approved Food Ltd is rated 4.6 based on 9,884 reviews