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Approved Food Ltd Reviews

4.6 Rating 9,466 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,466 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is not comfortable for shopping as other websites, like if I add something to the basket I only have 30 minutes to checkout (that is limiting my time) to chose more things to buy, as a result I had to add the items for more than 3 times to my basket, firstly chose them then go back to the basket and keep scrolling on pages to find the things again I liked to add them at once in my basket and then rushed to checkout, that wasted half of my day. However, prices are fine not low but a bit less than usual. The website should have an option for liked/watched items.”

Posted 3 years ago

“Everything great except crisps which arrived squashed and inedible. Still waiting for a reply from them about this”

Posted 3 years ago

“I bought a box of Naked dark chocolate bars and the chocolate was white, I have thrown them out - disappointed”

Posted 3 years ago

“I ordered coffee which was listed with a use by date of some 4 months ahead, but on arrival was actually 8 months out of date. They did arrange collection and a full refund without delay, so I am willing to believe that it was an oversight and that maybe some of the boxes were in date before they realised. They have now altered the best before date on their site. I will give them another go in the future but would recommend emailing them first to get them to check the date on the product is confirmed as listing.”

Posted 3 years ago

Good Morning Richard, Thank you for your review. We are pleased you will use our company again. Thank you for reporting any issues, we are happy to help. Kind Regards, AF.

Posted 3 years ago

“The items I chose individually were great, but I did get a lucky box. Sadly most of these items were a year past their BB date, so, it depends how you feel about eating that.”

Posted 3 years ago

Good Morning, Thank you for your review. We are pleased you enjoyed your individual products. However, as a company we specialise in food that is near or passed its best before date in order to combat food waste. We are sorry you did not enjoy your lucky box for this reason. Kind Regards, AF.

Posted 3 years ago

“Delivery was a lot slower than expected especially as some of the food was on ,near or past bbd”

Posted 3 years ago

“They used to be really good but since using DX Express as couriers they have gone down in stars. I am still waiting for my latest parcel to arrive after being told for a week now it would be delivered "today". When they change their courier, I will give them 5 stars as I always have in the past.”

Posted 3 years ago

“The items were all good except the bag of biscuits which mostly crumb”

Posted 3 years ago

“I came back to using this only recently - 1st time being around 8 years ago. There are less nice options than their used to be and the delivery charges are unacceptable”

Posted 3 years ago

“Happy with most I've received, best before dates that are more obvious immediately would be good plus the postage cost being less would encourage me to buy more!”

Posted 3 years ago

Good Morning Jennifer, Thank you for your message. We are glad you enjoyed your order! We take your suggestions into consideration! Thanks! Kind Regards, AF.

Posted 3 years ago

“order got lost in tansit but very helpful staff helped me reorder and explained why? We have to be understanding with current situation don't we?”

Posted 3 years ago

Good Morning Rachel, Thank you for your review. We are so happy that you are understanding of any delivery difficulties at this time. Thank you for your order. Kind Regards, AF

Posted 3 years ago

“Good quality food, sadly yet again, no list of purchased items included, making it difficult to check order all there”

Posted 3 years ago

Good Morning Pat, Thank you for your review. We are sorry to hear that this happened. Please feel free to contact our customer service team who are happy to sort this for you at cs@approvedfood.co.uk Kind Regards, AF

Posted 3 years ago

“Most of goods acceptable. Jaffa cakes all stuck together mixed biscuits all tasted minty so not enjoyable. All else value for money”

Posted 3 years ago

Good Morning Jennifer, Thank you for your review, We are sorry to hear about this. If you have any further issues, please let our customer service team know at cs@approvedfood.co.uk Kind Regards, AF.

Posted 3 years ago

“Their offering of goods is rather hit and miss which you may expect, the prices are average to good and better on some products than others. Picking and resulting delivery was slow possibly due to staff shortages with lockdown. I had an issue with some items that were delivered but the representative was easy to contact by email and was extremely helpful and resolved it speedily.”

Posted 4 years ago

Good Morning Jacqueline, Thank you for your review. We appreciate your patience during this time and are glad we could assist you with any issues you have had. Kind Regards, AF.

Posted 4 years ago

“The chocolates were good but they tasted a little old, especially the Neuhaus ones. Not sure if I will use again”

Posted 4 years ago

Good Afternoon Nadia, Sorry to hear about this. Please contact customer services on: cs@approvedfood.co.uk for assistance with your order. We hope we can resolve this for you. Kind Regards, AF.

Posted 4 years ago

“I am a German customer since 2014 and ordered several times at Approved Food to get typical UK food and brands which are not available here or only at very high prices. Everything was fine until the packaging became much much lighter and can not withstand the rough treatment of DPD staff anymore. The last two parcels have been repacked by DPD and were missing several items. Mainly "fancy drinks" and alcohol seem to get damaged and had to be removed! I would be very happy, if you could use better quality boxes, at least for abroad deliveries.”

Posted 4 years ago

“I was pleased with the ease of online shopping, trying a few new products and relatively quick delivery considering the Cov19 situation.”

Posted 4 years ago

Good Morning Ann-Marie, Thank you for your review. We appreciate your kind comments and custom. Kind Regards, Lydia

Posted 4 years ago

“Approved food is a good site but needs improvement as some items are more expensive than shop also not very organised with items not being group and need to put ingredients on items for people with allergies as its usually just a pic of front of item no info”

Posted 4 years ago

Good Morning Donna, Thank you for your review. We appreciate your comments. We work our hardest to solve these issues that you have mentioned. Thank you for taking the time to write this review, we hope we can solve all these issues for you. AF.

Posted 4 years ago

“I was pleasantly surprised at the amount of groceries I received in my mystery £1 box well within best before date. Unfortunately I bought a bar of Dairy Milk chocolate for £6.99 of which was inedible as chocolate had turned white, crumbly and tasted awful which was such a shame as other purchases were of a good quality”

Posted 4 years ago

Good morning Veron, Thank you for your review. We appreciate your comments. If you need any further assistance please get in touch with our customer service team at: cs@approvedfood.co.uk thank you. AF.

Posted 4 years ago

“on the main we have had a couple of orders, the first one was good we were very happy, then we bought the £10. cupboard filler and was very dissapionted as it was 90% sauces that we did not know what most of them where, i did complain but had no response.”

Posted 4 years ago

Good morning Kim, Sorry to hear about, the feedback has been passed over to our customer service team! Thanks again. AF.

Posted 4 years ago

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Approved Food Ltd is rated 4.6 based on 9,466 reviews