Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,884 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 days from order to delivery, then received mouldy Soreen loaves. They did respond quickly and refunded the cost of the loaves, but won't buy from here again”

Helpful Report

Posted 1 year ago

“Ordered a surprise box for £1 - very disappointed with the quality of the items - all totally out of date 2021 - foul tasting Coke Max and Peach Tea - the same with out of date and stale crisps. I promised my husband, son and daughter that I would never be tempted to order a surprise box again! I had simply paid to dispose of someone elses waste. Other items in date were fine and reasonably priced.”

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Posted 1 year ago

Hi Tracey, Thank you for taking the time to leave us a review! I'm really sorry to hear about the issues you had with this order! I can see from your invoice that the Lucky Box you purchased was our 2021 dated box, (which explains the dates on the items). If you aren't happy with the items you received you should definitely drop us a message in future as we are always happy to help and do not expect customers to have to put up with items they aren't happy with. Kind regards, AF

Posted 1 year ago

“Items were missing from my order I’ve contacted customer services and got no reply or refund. Wasn’t even told the item wasn’t available anymore but was still charged. I’ve used this company a few times with no problems will not be using them again”

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Posted 1 year ago

Hi Gemma, Thank you for taking the time to leave us a review. I'm really sorry for any confusion caused by this issue. We did respond to your email on Tuesday morning but it could be that our reply has slipped into your spam folder since we never heard anything back from you. I can confirm the item missing from your order was credited back to your account (and you should have received an email to confirm this) after being marked as out of stock. The items are automatically credited rather than refunded, as we don't have the facility to issue an automatic refund due to not storing any financial information. We do however have the facility to manually refund* the credit back to the payment instead on request if you would prefer this. A member of our customer service team will process this for you and get in touch to let you know this has been done. If you don't see that email, you may need to check your spam folder. I hope that helps clear things up! Kind regards, AF

Posted 1 year ago

“The one thing you have to watch and check is the fact you can sometimes buy an in date product as cheap or very near from a supermarket which makes it not such a bargain.”

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Posted 1 year ago

“Sorry but a wk late after my delivery date & still waiting not happy & can’t talk to anyone in person just msg 🤬”

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Posted 1 year ago

“The delivery company DX that you use are terrible been waiting weeks to get my order ,still not recieved .”

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Posted 1 year ago

“We used to order regularly, unfortunately Approved Food is no longer selling much food. It is now dominated by toiletries and pet food.”

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Posted 1 year ago

“Items as described but slow delivery”

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Posted 1 year ago

“Brought fragrance as a birthday present and box was dented and plastic all open.”

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Posted 1 year ago

“Badly packed. I'm surprised that the 🏈 ds managed to arrive.”

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Posted 1 year ago

“Good discounts and service”

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Posted 1 year ago

“Great products and amazing prices! However the customer service lets them down every time. Sometimes I’ve not ever received a reply!”

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Posted 1 year ago

“Some very good bargains to be had. Not very impressed with ordering products on offer, making up the minimum price to checkout then between me paying and my delivery being picked and packed the products are over sold and I end up not getting the items I really really wanted and get a refund from approved food which is nice bit not what I want. This has happened to my last 3 deliveries in a row and I'm now not using them anymore due to the relentless let downs. Mainly focused around cola but not impressed with the warehousing system being used.”

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Posted 1 year ago

“Good value but two of the crisp packets had burst when they arrived”

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Posted 1 year ago

“Postage took ten days messaged but no reply”

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Posted 1 year ago

“I have yet to recieve my order.As I understand the items are on or near best before dates,this prolonged wait for delivery is not best welcomed!”

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Posted 1 year ago

“Average but minimum basket value spoils site as a bargain site”

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Posted 1 year ago

“Its ok, but your order threshole is too expensive and you still charge delivery fee”

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Posted 1 year ago

“I suppose you get what you pay for, suffice to say I will not use this service again.”

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Posted 1 year ago

“This was my second order from approved foods and hoped that the 1st one was a one off because there were multiple items which were past their best before date but upon opening were stale so had to be thrown. In this order I had to throw most of it because most of the bigger packs of crisps (I've forgotten the brand name but one was sweet chilli) were past their best before by a short amount but were so soft and stale they immediately went in the bin. On the other hand I had some keto bars which were 4 years past their bb and they were fine. I was hoping to have a good experience and help to reduce food waste because you can eat many foods past their best before date but I don't know if it has something to do with the way the products are stored but very few items in this last order were edible. I won't be wasting my money again.”

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Posted 1 year ago

Approved Food Ltd is rated 4.6 based on 9,884 reviews